Director of Operations
Resume:
Scott Benfield
Director of Operations
Goffstown, NH 03045
*********@******.***
Experienced Director of Operations with 15+ years of senior-level experience managing facilities, and people and coordinating events in the hospitality industry. Skilled in managing budgets, collecting data, overseeing staff, and planning and executing to get the job done. Dedicated to providing exceptional customer service and ensuring the success of the business. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Operations
Birch Wood Vineyards LLC, Winery, Tasting Room and Vineyard - Derry, NH 2016 to Present
• Manage all aspects of the event center, winery, tasting room, and vineyard, including scheduling, staffing, and event coordination and property.
• Oversee sales and marketing initiatives to increase revenue and grow the business by 1 million dollars year over year.
• Develop and maintain relationships with vendors, ensuring high-quality service and competitive pricing.
• Manage budgets and financial reporting to ensure profitability. Maintain food, and employee costs as well as the cost of doing business.
• Coordinate with clients to plan and execute flawless events, ensuring exceptional customer service and personalized attention to detail earning 400+ five-star reviews.
• Supervise staff, providing training, motivation, and guidance to ensure a high level of service and high rates of staff retention.
• Continuously improve event center operations, implementing new strategies, equipment, supplies, and procedures to improve efficiency and guest experience which leads to positive word of mouth and great reviews.
General Manager
Great Oak Manor - Chestertown, MD
2015 to 2016
• 12 room, Full Service, Select Registry Property.
• Managed all operations of the 12-acre property.
Restaurant Manager
Masters Bar & Restaurant - Philadelphia, PA
2014 to 2015
• Opened newly constructed two-level Restaurant & Bar
• Managed a 200-seat 2-floor Restaurant and Bar dining room with outdoor seating. Multi-Location General Manager
Rite Elixir
2011 to 2014
9 locations across Philadelphia, PA, and New York City, NY
• Startup million-dollar raw, organic juice company.
• Developed Hazard Analysis and Critical Control Point (HACCP) plan, as well as implementing safe food handling policies.
• Organized logistics from the creation of the products to distribution to consumers.
• Designed and built kitchen, established set up and breakdown procedures. Hotel Manager
Club Quarters Hotels
• 7-year tenure with the Club Quarters Organization
• 167 room, full-service hotel, New York City - 45th Street
• Promoted to Philadelphia, PA location
• 300-room, full-service hotel, Philadelphia - 16th Street Bar Manager
Uncle Ming's Lounge - New York, NY
Education
Bachelor's degree in Sports & Leisure Management
Franklin Pierce University - Rindge, NH
Skills
• Hotel Management (10+ years)
• Restaurant Management (10+ years)
• Facilities Management (10+ years)
• Culinary Experience (10+ years)
• Food safety (10+ years)
• Costumer Services (10+ years)
• Event planning (10+ years)
• Recruiting (10+ years)
• Operations Management (10+ years)
• Profit & Loss (10+ years)
Certifications and Licenses
ServSafe
RAMP
New York City Fire Safety Director
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