Customer Service Sales Consultant
Resume:
CRISTY JONES
Haughton, LA *****
***********@*****.***
High energy manager focused on improving productivity, increasing efficiency and enhancing quality of service. Highly experienced in various settings, incorporating; confidence, knowledge, exceptional communication skills and leadership.
EXPERIENCE
JANUARY 2023 - PRESENT REFERRAL MANAGEMENT This role allows the RMC staff to: review, disposition, and schedule referrals; monitor and track referrals; upload private sector care clear and legible results (CLRs) into MHSG; and close referrals per policy. This role allows the user to enter Right of First Refusal (ROFR) and DOD-Veteran Administration (VA) Resource Sharing Agreement (RSA) referrals without a provider co-signature. Per DHA policy, the only referral the RM staff may order are ROFRs. Referral renewals must be ordered by a privileged provider.
JULY 2017 – JANUARY 2023 OPTICIAN/ OPTICAL LAB TECH, V ISTA VISION Responsibilities include but not limited to greeting patients, scheduling, administrative duties, mail handling, keeping accurate client records, insurance authorizations, doctor referrals and collecting bill payments. My duties also include design, measure, fit and adapt lenses/frames to patient according to optical prescription or specifications.
MARCH 2016 – MARCH 2017 INTERNET SALES CONSULTANT, L ANDERS DODGE CHRYSLER JEEP RAM Responsible for persuading potential customers into participating in a test drive. Additional responsibilities include but not limited to email and phone correspondence, product knowledge, monitoring sales quotas, and maintaining metrics. AUGUST 2015 – JANUARY 2017 ONSITE
AUGUST 2015 – JANUARY 2017 OPTICIAN, SAFEVISION LLC Responsibilities include but not limited to design, measure, fit and adapt lenses/frames to patient according to optical prescription or specifications. Prepare work orders and instructions, maintain patient records, collect bill payments, insurance verification, and bookkeeping.
2009 – 2014 SELF EMPLOYED Responsibilities include but not limited to strategies, observe performance metrics, financial forecast, operations, payroll, marketing, networking, hiring, customer service, cash handling, placing orders, verification of delivery, scheduling, bookkeeping, and keeping accurate client records.
1998 – 2008 OPTICAL MANAGER, WALMART- SUPERCENTER Responsibilities include but not limited to mentoring, leadership, stocking, zoning, sales, customer service, inventory control, profit/loss expenses, and created strategies in order to meet and exceed revenue goals. I also preformed staff performance reviews and coordinated staff development in order to maximize operational efficiency. While following all departmental policies and procedures in accordance with the law.
EDUCATION
2011 BACHELOR’S IN BUSINESS ADMINISTRATION, AIU ( DEAN’S LIST )
2000 HEALTH INFORMATION TECHNOLOGY, SOUTHERN UNIVERSITY AT SHREVEPORT
SKILLS
-Office Management -Strategic Planning
-Sales -Office Suite (Word, Excel, Publisher)
-PowerPoint -Outlook Weave
-Crystal - PM
-Epic -Genesis
-Acrobat -Budgeting/Marketing - Business Analysis
-Customer Service - Data Entry
-Conflict Resolution -Leadership
-Microsoft Windows -Web Development
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