Geraldine McVay

ad1p42@r.postjobfree.com

**** * ******* **. *******, WI. 53704

608-***-****

Professional Summary: Office type work like Data entry, inbound and outbound calls, mailings, billings and setting up calls. Very responsible and reliable, a team player, quick learner. Customer Service oriented, adaptable and innovative as well as detail oriented to problem solve.

Employment skills:

Customer Service, Collections and office Experience:

Resolve customers service or billing complaints performing activities such as exchanging merchandise, refunding money or adjusting bills.

Refer unresolved customer grievances to designated departments for further investigation.

Complete contract forms prepare change of address records, issue service discontinuance orders.

Obtain and examine all relevant information to asses validity of complaints and to determine causes.

Confer with customers by phone or in person to provide information about products and services, take or enter orders, cancel and set up accounts or obtain details of complaints.

Contact customers by phone to respond to inquiries or to notify them of claim investigation results or adjustments.

Collect deposits or payments and arrange for future billings.

Keep records of customer interactions or transactions, complaints or comments as well as actions taken.

Sent out large mailings due to billings.

Compile information on new accounts, enter account information into computer and file related forms and documents.

Interview customers references to obtain information needed for opening new accounts.

Medical/Patient Experience:

Answer patient call signals, or the intercom systems to determine patient’s needs.

Communicate with patients for need of assistance for social and emotional support.

Exercise patients who are comatose, paralyzed or have restricted mobility.

Feed patients or assist patients in eating and drinking fluids.

Provide information such as directions, visiting hours or patient status information to visitors and caners.

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking or exercising.

Work References:

John Deere Financial Services Madison WI 08/19 to Now

Healthgrades Customer Service Madison WI 04/19 to 06/19

SSM Health Patient Business Financial Services Madison WI 02/19 to 03/19 Inspiro Customer Service Rep Madison WI 12/18 to 02/19

Spherion/American Family Ins. Data Entry Processor/Customer Service Madison, WI 06/18 to 11/18

Aerotek/TASC Customer Service Representative Madison, WI 11/17 to 02/18

UW Hospital and Clinics Custodial Madison, WI. 02/16 to 09/17

Overture Center for the Arts Custodial Madison, WI. 01/12 to 02/16

Colony Brands Inc./Seasonal work Line Worker Madison, WI. 08/11 to 12/11

Adecco Staffing/Temporary position Customer Service Madison, WI. 07/10 to 11/10

Sound Billing LLC. Customer Service Rep/New Accounts Associate Madison,

WI. 09/03 to 08/08

Kennedy Hahn Inc. Customer Service Tech. Waunakee, WI. 07/03 to 02/04

Office Equipment Skills:

Computers, Fax Machine, Copier, scanner, answering machines, mail sorter, any office equipment

Computer Skills:

Microsoft office, Excel, Word, Outlook, Internet Search Engines

Education:

MATC General Studies/GED Madison, WI. 03/91 to 06/03

Contact this candidate