Zora Johnson

Tampa, FL *****

ad1p3g@r.postjobfree.com

+1-202-***-****

Currently studying full time soft engineering. Looking for a remote customer service or help desk position.

Willing to relocate to: Maryland - Arlington, VA - Authorized to work in the US for any employer

Work Experience

Delivery Driver

Door dash postmates Uber eats - Tampa, FL

March 2020 to July 2023

Delivered orders to customers. Mobile customer support by phone and text. Customer Service Representative

Concentrix - Tampa, FL

September 2019 to March 2020

I met and exceeded the daily quota of outbound/incoming calls and ticket resolutions. Maintained within the ten percent of knowledge achievements in periodic testing. Managed night shift with 2 agents for two different departments. Successfully managed all user systems within the dotcom help/customer service desk including gift card, discounts, returns and exchanges, complaints, purchase histories, membership transactions and issues, and fraud.

Prep Cook

Chipotle Mexican Grill - Tampa, FL

July 2018 to August 2019

Prepared fresh foods for cooking including washing, chopping, marinating, measuring portions and storing. Cleaning and dishes.

Caretaker

Classical assisted living - Silver Spring, MD

June 2014 to May 2017

I fed, showered and changed clothes for elderly dementia patients as well as monitoring their behavior and eating.

Often I was emotionally supportive of the patients and comforted them as well. Cleaning, general grooming and hygiene. Medication maintenance.

Bookkeeper

Preston Mitchum Landscaping - Silver Spring, MD

June 2006 to January 2013

Filing, answering phones, managed employee time cards and purchase order. Handled customer correspondence regarding collections, complaints and questions by phone and in person. Server

Boulevard pizza and cafe - Virginia Beach, VA

April 2005 to December 2006

Waited on guests. Served wines, dinners,desserts, prepped salads and helped with plating/garnishes and drinks. Handled customer billing and close of business cleaning

• Welcomed diners and guests as they arrived

• Handled 50 tables daily

• Served meals

• Checked on guests frequently

• Cleared tables

• Managed cash, check, credit orders

• Maintained a clean work area

• Prepared lunch, dinner and orders

• Took food and drink orders

Logistics Rank E-4 Specialist

US Army - Virginia Beach, VA

January 2001 to December 2003

Education

B.S. in Computer Science

Colorado Technical University - Colorado Springs, CO August 2023 to Present

Skills

• Microsoft Outlook

• Research

• Writing Skills

• Legal Drafting

• Legal Research

• Analysis skills

• Litigation

• Sales

• Telemarketing

• Negotiation

• Typing

• Food service

• Restaurant experience

• Personal Assistant Experience

• Transcription

• Proofreading

• English

• Driving

• Counterintelligence

Certifications and Licenses

Food Handler Certification

Contact this candidate