MARINA SMITH

Customer Service Specialist

CONTACT PROFESSIONAL PROFILE EDUCATION

416-***-****

Diligent and driven Professional with over 5

years of experience in Customer Service

possessing the exceptional ability to build

long-lasting relationships with customers.

Seeking a client-focused Position where my

experience and educational background will

add value to Company operations.

Schulich School of Business,

York University

Bachelor of Business

Administration

Class of 2011

ad1p3b@r.postjobfree.com

33 Strong Avenue,

Vaughan, ON, L6A 4X2

ADDITIONAL SKILLS PROFESSIONAL EXPERIENCE

Issue and Complaint

Resolution

80%

Calm and

Professional Under

Pressure

80%

Customer Data

Confidentiality

90%

Upbeat and Positive

Personality

80%

Critical Thinking

95%

Policy and Procedure

Adherence

80%

Computer Proficiency

80%

Customer Service Represenative

ProSkaters Place, Toronto, ON May 2019 – Present

● Handled 90% of emails daily, with duties including resolving customer issues effectively, escalating issues to Management, and submitting warranty claims.

● Exceeded sales targets by 23% through maintaining a robust knowledge of product offerings and quickly assessing customer needs.

● Contacted carrier representatives to make arrangements or issue instructions for the shipping or delivery of materials.

● Referred unresolved customer grievances to designated departments for further investigation and resolution.

● Built sustainable relationships and trust with customers using open and interactive communication.

● Obtained and examined relevant information to assess validity of complaints and determine solutions.

Marketing Specialist

Leggata Online Store, Toronto, ON Aug 2019-July 2022

● Memorized entire line of Company products and services, including prices and special discounts.

● Created engaging online advertisements using Canva and Adobe Photoshop.

● Fully managed Company’s social media accounts to post advertisements and grow customer base.

● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

● Used Shopify to upload product offerings.

● Gathered data on competitors and analyzed prices, sales, and method of marketing and distribution.

● Consulted with Company Owner on the most appropriate graphic design options based on major marketing goals.

Real Estate Agent

Queensway Real Estate Brokerage, Toronto, ON Feb. 2015-May 2018

● Developed and fostered strong relationships with clients by providing exceptional realtor service

● Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.

● Used effective negotiation tactics to advocate for client needs.

● Coordinated property closings by overseeing the signing of documents and the disbursement of funds.

● Generated lists of properties that were compatible with buyers’ needs and financial resources.

● Investigated clients’ financial and credit status to determine eligibility for financing. Business Analyst

E-Outsourcing Solutions, Toronto, ON May 2012 - Sept. 2014

● Analyzed competitive market strategies through analysis of related products, market share, and trends.

● Identified and analyzed industry and geographic trends with business strategy implications.

● Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.

● Managed timey flow of business intelligence information to users by way of reports.

● Clarified client requirements, business needs, and business rules by analyzing client documentation.

● Collected business intelligence data from available public information and field reports. Administrative Assistant

Canada Scoliosis and Neuro Centre, Toronto ON June 2011 - March 2012

● Used Microsoft Office Suite to create and revise documents and presentations.

● Maintained office inventory by assisting with supply orders.

● Maintained files and records, keeping sensitive information confidential.

● Established professional and collaborative working relationships with Company associates and external stakeholders.

● Served as primary point of contact for facilitating operational and administrative inquiries.

● Maintained calendars and schedules to set appointments for Management Team.

Contact this candidate