GLORIA ALEIXO – CSM, CSPO

804-***-**** Richmond, VA

ad1p3a@r.postjobfree.com https://www.linkedin.com/in/galeixohall/ AGILE DELIVERY LEAD CERTIFIED SCRUM MASTER (CSM) CERTIFIED SCRUM PRODUCT OWNER (CSPO) IT VENDOR MANAGEMENT Seasoned Scrum Master/Agile Delivery Lead and Product Owner with expertise in leading Software Development teams to support front-end development. Experience with: Agile Methodologies, Scrum, Kanban, Managing and interfacing with Offshore teams, Product Teams, IT Third Party Vendor Management, Software Asset Management (SAM), Business Development. Strong leadership and interpersonal skills to work collaboratively with diverse personality types to build positive team spirit. In-depth knowledge of enterprise-level Supplier Management. Fluent in English, Portuguese and Spanish PROFESSIONAL EXPERIENCE

ADVANCE AUTO PARTS CORPORATE – Richmond, VA

IT PMO / Digital Marketing 2021 – Present

Scrum Master Agile Project Manager

Partner with Digital Product Owners to break down, prioritize and track multiple simultaneous projects from inception through delivery. Ensure cross-team collaboration in a matrixed environment. Champion team environment of collaboration and continuous improvement activities to reduce waste and increase productivity, coached teams on continuous improvement events such as retrospectives, cross-team engagements, PI Planning Tools utilized: Confluence, Jira, Microsoft Office Suite, Teams, Udemy

• Provide Agile methodology coaching to Digital Marketing team to assist with ongoing projects

• Assist with requirement gathering by asking probing questions and manage workstream via Intake process by creating user stories for project prioritization with IT and Data Management teams

• Collaborate with Product Owners to align team with product vision, workstream goals

• Work with Digital Product Owners to prioritize Jira product backlog to maximize value and coach on Agile techniques for effective Product Backlog management

• Assist with coordination of User Acceptance Testing and training sessions to ensure feature/functionality built accurately meets end user expectations

• Partner with Scrum Master community to increase effectiveness and evangelize application of Agile practices within organization

CAREFIRST BLUECROSS BLUESHIELD – Richmond, VA 2020 – 2021 Digital Products Organization

Product Owner for: FAD (Find a Doctor) / TCE (Treatment Cost Estimator) Evaluated and prioritized Stakeholder intent to ensure feature/functionality of product was implemented timely. Gathered feature requests from Stakeholders, developed detailed user stories to implement new products/enhancements, scheduled releases and coordinated sprints with 3rd party vendor. Partnered with and supported Product Owner and Portfolio Managers to prioritize product enhancements to manage competing product priorities Tools utilized: Confluence, Microsoft Office Suite, Mural, PowerPoint, SharePoint

• Translated Stakeholder intent into Modification Requests and Product Requests to manage and prioritize workstreams of 3rd party platform vendor for build and delivery of new product functionality

• Maintained Project roadmap and reported weekly status to business stakeholders and management

• Ensured with IT team that product delivered met Stakeholder requirements through User Acceptance Testing and post implementation support

• Drove feature direction and acceptance criteria as provided by business Stakeholder community

• Managed work within development organization and cross-functional teams such as Third-Party vendor, Customer Experience, UI/UX, Development, DevOps and QA

GLORIA ALEIXO – CSM, CSPO

804-***-**** Richmond, VA

ad1p3a@r.postjobfree.com https://www.linkedin.com/in/galeixohall/ CAPITAL ONE – Richmond, VA 2015 – 2020

Credit Card Services

Agile Delivery Lead Scrum Master

Managed two teams of JAVA developers in a complex large-scale enterprise. Managed deliverables and held teams accountable for MVP delivery outputs via Agile SDLC. Collaborated on requirements with solutions teams using cyclical process to produce working software within a PI. Optimized team productivity by removing impediments to rapidly respond to changes. Ensured teams had healthy product and sprint backlogs by actively participating in product backlog refinement sessions with Product Management and Teach Lead. Coached teams to improve collaboration and self-organization Tools utilized: Confluence, Hindsight, Jamboard, Jira, Jira Align, Slack, Tableau

• Integrated Agile and Lean principles into team practices: Organized and led scrum ceremonies: Sprint planning, daily stand ups, sprint reviews and sprint retrospectives

• Proactively identified impediments and worked quickly on resolution using network of peers and formal channels, including escalations when required

• Partnered with Product Management and Engineering to evolve and give input to roadmaps and update delivery plans to ensure team stayed focused on quality and continuous delivery Commercial Bank Services

Product Owner Scrum Master

Served as Product Owner of new file monitoring product Axway. Instituted weekly change forum for Commercial Bank Operations group. Managed project timelines and communicated updates to Stakeholders on project progress. Scrum Master with focus on servant leadership, facilitation and impediment resolution Tools utilized: Axway, Jira, SharePoint, Teams, VersionOne

• Led Agile and scrum meetings, including sprint planning, daily scrums, sprint check-ins, and sprint reviews

• Wrote user stories based on requirements gathered from Stakeholders with clear acceptance criteria

• Trained end users on file monitoring application tool via online conferencing during product roll outs

• Conducted retrospectives to utilize team feedback (quality, delivery rates) to identify areas for improvement TRUIST FINANCIAL CORP – Richmond, VA 2012 – 2015

Vendor Manager

Managed overall vendor portfolio to ensure program utilized high performing vendors. Conducted vendor performance management and on-boarding process by working with LOBS (Lines of Business), sourcing, data operations, finance, legal to source new vendors and address service level issues Tools utilized: Archer, Ariba, PeopleSoft

• Implemented and maintained vendor scorecard program to measure KPIs (Key Performance Indicators) with emphasis on time, quality and compliance to improve overall performance by 30%

• Managed issue resolution and implemented contingency plans from vendor management on-site audit findings to mitigate risk governance and adherence to contractual obligations FEDERAL RESERVE BANK OF RICHMOND – Richmond, VA 2011 – 2012 Customer Relationship Manager (CRM)

Client representative to IT group on adherence of customer requirements for building of products and services Tools utilized: Clarity, MS Project

• Produced executive management reports on project performance to guide management decisions. Compiled monthly billing report for client financial planning and reporting GLORIA ALEIXO – CSM, CSPO

804-***-**** Richmond, VA

ad1p3a@r.postjobfree.com https://www.linkedin.com/in/galeixohall/ WESTROCK (Previously MeadWestvaco) – Richmond, VA 2008 – 2011 IT Vendor Manager

Managed a portfolio of 600 + IT vendors. Integral involved on broad range of issues including financial analysis, relationship management, conflict resolution

• Managed strategic relationships with vendors/resellers such as: Adobe, Xerox (ACS), Citrix, Dell, HP, IBM, McAfee, Microsoft, Oracle, SAP, Symantec, Dell

• Negotiated discounts between 15% – 55% on software purchases and renewals. Managed and administered contract negotiations and licensing for software and hardware products

• Directed set-up of enterprise-wide software license inventory tool (IBM – BigFix) for license reconciliation audits ACISION LLC – Glen Allen, VA 2003 – 2008

Vendor Manager – Reporting directly to CEO

Administered selection, qualification, on-boarding, management, measurement and review of vendors to ensure company received quality and service at lowest cost of ownership. Telecom/Wireless Industry. Managed annual support renewals in excess of $17M. Reduced excess and obsolete inventory up to $2M by developing new process to monitor and track inventory levels with involvement from supplier vendors and Service Managers. Negotiated pricing reductions with vendors and secured between 28% to 47% discounts to win RFP EDUCATION

Master of Science in Management (MSM) - Troy State University, Tampa, FL Courses in Accounting, Management and Statistics - University of Tampa, Tampa, FL Bachelor of Arts (B.A.) in Social Science, minor Child Psychology - Pace University, NY PROFESSIONAL DEVELOPMENT

CSM (Certified Scrum Master)

CSPO (Certified SCRUM Product Owner)

AFFILIATIONS VOLUNTEER WORK

Member, Women in Technology at Capital One

Member, Commercial Product Community of Practice at Capital One Volunteer, Wheelchair Ramp Build Program at Capital One Volunteer, Special Olympics at WESTROCK

Contact this candidate