Lloyd F. Lombard III

Sacramento CA *****

E-mail: ad1p38@r.postjobfree.com Mobile: 916-***-****

Objective:

Seeking a position in Information Technology to utilize my customer service abilities and knowledge for quality assurance purposes in your organization.

Technical Expertise:

Operating Systems: Windows10, Windows 7, Unix, and Macintosh OS X,

Software Applications: All versions of MS Office 365 Suite, Active Directory and Group Policy, Symantec Ghost Solution Suite, VMS and Symantec PC Anywhere, Altiris MS SQL Server 2012.

Education

Asher College – Network Support Specialist, Sacramento CA 2022

Certification – Cisco CCNA Pending

California State University of Sacramento, Sacramento, CA 2004

Bachelor of Science, Management Information Systems

Sacramento City College 1999

Associate of Applied Science Arts and Engineering

Professional Experience:

UC Davis University

Campus Data Center

Sr Data Center Operator 03/29/23- Present

Provided technical support for all Data Center Services including virtual and physical servers, network configuration, physical colocation, and backups of all these services. Ensured Data Center system operations run efficiently and that services are consistently provided by being the first point of contact for system monitoring and application issues when necessary escalated and communicated 1st Tier alerts of system outages. Provided limited service desk routing for campus clients outside normal business hours including weekends.

Monitored terminal messages and reacted to system or application issues on Pager Duty and Logic monitor.

Analyzed potential and actual alerts for campus wide servers and took corrective action when necessary to neutralize the problem from escalating out of hand.

Assisted in rack and stacking of IDF, ADF and BDF switches in cabinets.

Visually inspected datacenter HVAC A/C units hourly to prevent computer room temperature drops.

Updated DNS host records including A records, text records and mail exchange records thru Infobloc database.

Created and updated documentation on procedures and processes with the guidance of management

Ensure that related security standards are adhered to especially checking in Campus staff members into the campus data center.

Responded to Service Now ticketing system for client request in Virtual Machine creations to physical machine decommissions.

Golden 1 Credit Union

(Data Center) IT Computer Operations

Operation Center Technician 05/31/16 - 3/27/23

Operate and monitor thin client computers with peripheral equipment, such as tape drives and disk storages, in an environment requirement continuous shift coverage.

Validate, initiate and complete jobs accordingly to the job scheduler (JAMS), with a zero percent error rate of completion.

Monitor terminal messages and react to system or application directions.

Analyze potential and actual problems and take corrective action were called for or seek assistance from the shift supervisor where the cause of the issue is not apparent.

Monitor and validate the file transmission to and from the VMS host system.

Visually inspect datacenter equipment hourly.

Complete shutdown and startup procedures on the VMS host systems.

Create and update documentation on procedures and processes with the guidance of management

Ensure that related security standards are adhered to.

Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

SacBee Newspapers

Computer Operator I 05/10/2006 – 03/28/21

Performed daily processing data center using UNIX application software to retrieve critical financial records from a PBS (Public Business System) database.

Maintained and monitored specified batch jobs daily and reported any discrepancies or issues reported on a Windows SQL Server 2012 and Linux Server electronic backlog.

Retrieved current and past financial reports processed thru a SQL Server 2012 database.

Reported and responds to all hardware and software failures thru a CA Service Desk Manager ticketing system.

Provided technical expertise, debugged and troubleshoot IT desktop support problems ranging from system applications to hardware such as VOIP phones, (Window 7) workstations and network printers.

Assisted local support in configuring and deploying Window 7 workstations and Window 7 laptops for all internal clients.

Updated support documentation and process logs for all computer operators including training manuals and training video tutorials.

Created tickets for unresolved Unix application issues and escalated to the Application System Analysts, or network connectivity issues to the infrastructure team.

Monitored several Unix base databases and follows up with assigned personnel to ensure timely resolution of problems.

VSP Global Inc.

(EIS) Electronic Information Solutions

Computer Operator - Contractor (Agreeya Solutions) 01/19/16- 03/18/16

Helped assist in resolving Report Caster requests and Heat tickets according to VSP internal and external client requests.

Created, revised and deleted batch job schedules in Report Caster to automate financial reports for account managers and financial brokers.

Revised the contents of the financial reports by modifying the parameters in Report Caster of how the reports are processed.

Monitored, researched, and resolve issues regarding client enrollment status, actual enrollment percentages, email notifications and utilizing appropriate tools, such as HEAT, Sysview, and ESP to aid in improving online availability and minimize system downtime.

Ran ad hoc reports and SQL scripts to assist in gathering data for Report Caster requests.

Sacramento Municipal Utility District

Computer Technician - Contractor (Search Pros Staffing) 03/19/2014- 08/01/2014

Reported to Information Technology Endpoint Support Supervisor and Project Manager for progress status of the Window 7 Project.

Coordinated with end users and desktop support staff by email and phone to help manage the deployment scheduling and business application configuration.

Installed end user business applications such as (Citrix receiver for remote access, Acrobat Adobe Professional, Auto CAD Design Review, Snag IT, Text Pad, Microsoft Visio Standard and Microsoft Office Project Standard.

Performed over 120 data backups and validations using an Altiris client management suite, migrated and imaged Window XP PCs to Window 7 PCs, configured business application and data restores.

Reported field initial issues with deployed Lenovo Desktops and escalate to appropriate internal staff as appropriate.

Worked with end users to resolve any issues that arise after Window 7 deployments such as missing network drives, missing .pst files in Microsoft Outlook, and missing print drivers on the network.

Reported the status of migrations to Supervisor and Project Manager on a regular basis.

Kaiser Permanente

Desktop Support Technician - Contractor (Apex Systems Inc) 12/19/2012- 12/26/2014

Performs technical support and assist in planning, implementation and ongoing operations of Local Support IT. Recently, installed end user computing applications (Lotus Notes 8.5, MS Office 2010,2012 and MS Office 2013 Suite, Reflection Mainframe, Dragon Natural Speaking Medical 10.1 and etc).

Primarily responsible for building and deploying new imaged Window 7 Hewlett Packard HP Elite Small Form Factor desktops and Hewlett Packard (HP) laptops for Kaiser Medical Groups, business partners and Kaiser employees thru a KVM building station.

Created Excel spreadsheets for surveying different departments for new PC replacements.

Responsible for resolving incident request and service request tickets thru Remedy ITSM (Information Technology Service Manager ITSM) ticketing system and interacting directly with Kaiser Medical Groups to resolve technical issues via telephone, email and in person.

Orders IT replacement parts (hard drives, NIC cards, motherboards and DVD's) thru Hewlett Packard HP for rebuilt (break fix) desktops and laptops and then re-imaged the desktops and laptops for validation and redeployment.

Receive and Inventory new Hewlett Packard (HP) Elite Small Form Factor desktops from our local warehouse using a mobile CG4 device to record serial numbers for Asset Management in Remedy ITSM (Information Technology Service Manager ITSM) .

(ACT) Advance Call Center Technology

Enterprise Computer Technician (Contractor) 05/16/2012- 08/17/2012

Responsible for diagnosing and physical repair of desktop computers throughout the entire call center. Setup windows login privileges as well as assign printing privileges for staff members in the call center.

Acted as a liaison between the call center and outside vendors in carrying out verbal and written instructions from upper management for daily operations of the call center.

Maintain a high degree of customer service for all technical support inquiries and adhere to all service management protocols.

Ensure all tickets in the Track IT ticketing system are updated with accuracy in a timely matter.

Ordered office supplies and IT merchandise for the call center inventory.

Handled all internal hardware and software failures thru a trouble ticket system called Track IT.

Utilized remote desktop tools as such VNC and PC Anywhere to trouble client workstations.

Configured and assign telephone extension numbers to Avaya phones for agents and supervisors.

TASQ Technology Inc / First Data Inc

Supply Clerk 10/19/2004 – 01/22/2012

Responsible for pulling sales orders in respect of the customer and verifying various types of ATM terminal devices and accessories.

Assigned by management to pack out and deploy POS (Point Of Sale) devices for Bank of America, Wells Fargo, Chevron, Pay Point and Payment Tech.

Received and track all incoming ATM terminals and accessories thru a departmental SQL database Server 2012 for inventory purposes.

Inspected, tested and inventoried all power units prior to final pack out to ensure the highest quality product performance and customer service experience.

Packing out an average of 300 units per day and 1500 packages per day.

Veteran Assistance Network Information Technology (VAN IT)

Desktop Support Technician/Intern 08/13/2002 - 01/22/2004

Provided desktop PC support, PC assemble and training for disabled veterans.

Tracked, maintained and documented all repair activities to meet requirements of business initiatives.

Responsible for training a class of 10 disabled veterans in any legacy or current Microsoft Windows OS platform such as (Windows XP, Windows Vista and Windows 7) environments.

Upgraded workstation hardware such as hard drives, memory modules (DDR -memory) CD-Burners, DVD burners, network cards and motherboards. Provided customer service in activating and configuring cell phones numbers for the customers.

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