BERNARD

SAINT-

VICTOR

ad1p36@r.postjobfree.com

772-***-****

Port Saint Lucie, FL 34953

Bold Profile

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship- builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques.

PROFESSIONAL SUMMARY

Walgreens Boots Alliance - Store Manager

West Palm Beach, FL • 02/2003 - 11/2021

Duane Reade Pharmacy - Store Manager

New York, NY • 06/2000 - 07/2003

Genovese Drug Store - Store Manager

New York, NY • 02/1998 - 04/2000

WORK HISTORY

Managed inventory control, cash control and store opening and closing procedures.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. shrink % was all time high and with employees motivation we brought down to 1.75% steady

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Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

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Coached sales associates on product knowledge by using wide variety of training tools.

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Managed inventory control, cash control and store opening and closing procedures.

•

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

•

• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

•

Managed inventory control, cash control and store opening and closing procedures.

•

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

•

SKILLS

• Accurate Cash Handling

• Goals and Performance

• Staff Management

• Time Management

• Team Leadership

• Maximizing Profitability

• Employee Motivation

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• Root Cause Analysis

Nova Southeastern University

Davie, FL • 03/2014

No Degree: Management

Development Program

Kingsborough Community College

of The City University of New York

Brooklyn, NY • 07/1994

No Degree: Teaching English As A

Second Language (ESL)

EDUCATION

CERTIFICATIONS

[Area of expertise] License -

Registered Pharmacy Technician

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Duane Reade Pharmacy - Store Manager

New York, NY • 09/1993 - 02/1998

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

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• Approved regular payroll submissions for employees. Supervised guests at front counter, answering questions regarding products.

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Rotated merchandise and displays to feature new products and promotions.

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Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

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Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

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Managed high volume calls from customers about products and concerns

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Always met or exceeded company sales expectations most of the times from 3 to 5%

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Managed inventory control, cash control and store opening and closing procedures.

•

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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• Completed point of sale opening and closing procedures. Maximized sales by 15% and minimized shrinkage through excellent customer service and adherence to standard practices.

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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation because of that initiative shrink was reduced from 6% to 2.5%

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Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

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• Approved regular payroll submissions for employees. Supervised guests at front counter, answering questions regarding products

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