Melissa Ortega - 775-***-****

***** ***** **** *****

Reno NV 89506

Profile

My professional work experience greatly surrounds customer service relations and conflict resolution. My strong suits are business management and business development. I am also confident in navigating technical support systems and staying updated with new supporting technologies. Passionate and experienced Nutritionist with a proven track record of helping clients to achieve their nutrition goals and manage their health. Adept in assessing the needs of individual clients and developing personal meal plans to best promote health. Bringing forth a deep understanding of how nutrition and food affect health, weight, and lifestyle. Skilled with preparation for allergy affected patients.

Qualifications

• Microsoft PowerPoint

• Teamwork

• Microsoft Office

• Customer Service

• Computer Skills

• Ability to Multitask

• Leadership

• Effective Time Management

• Ability to Work Under Pressure

• Microsoft PowerPoint

• Teamwork

• Microsoft Office

• Leadership

• Excellent Communication

Skills

• Strong Listening Skills

• Food Science and Nutrition

• Allergy Treatment

• Management and team leader skills

• Effective Coaching Skills

• Excellent Communication

• Positive attitude

• Professional organizational skills

• Ability to track data

• Ability to prioritize work tasks and manage time effectively

• Ability to multitask

• Ability to train and manage employees in compliance with protocols

• POS Systems, Word, Excel, Powerpoint

• Ability to make weekly and monthly schedules

Professional Experience

Nutrition Manager, Sierra primary school

May 2020 -Jun 2023

Herlong

• Thoroughly analyzed students eating habits and dietary needs prior to creating a plan for them.

• Created individualized plans that supported students goals and overall wellness improvements.

• Educated students about the benefits of proper nutrition and lifestyle changes. Developed meal plans with thorough information regarding nutrients and recipes.

• Worked closely witn students to monitor progress, motivate them, and address any setbacks or concerns.

• Ability to write and manage scheduling.

• Keep all data records current and up to date.

• Modify meal plans when needed.

• Manage crew of 5.

ALBERTSONS BAKERY DELI

January 2018 - March-2020

• Product control

• Customer Service

• Bake bread

• Bake cookies

• Fried chicken

• Make sure shift ran smooth and complied with all rules and regulations

• Ordering and handling deliveries

• Data input

• Scheduling

• Conflict management

• Decorating of cakes

• Handling orders

Olive Garden: Reno, NV

Server June 2014 - Jan 2018

• Meet financial objectives for the restaurant

• Recognized for providing excellent service through surveys guests complete regularly

• POS system, cash handling on modern systems

• menu memorization

• Maintaining a clean and organized appearance and workspace

• Maintaining positive relationships with guests and employees

• Providing guests with a fun dining experience

Teleperformance: USA: Reno, NV

Customer Care Specialist, April 2011- May 2014

• scored in the top fifteen percent in quarterly customer satisfaction ratings

• company liaison

• successfully handled customers' concerns effectively with knowledge of systems and the ability to multitask through multiple computer screens

• managed over eighty calls per working day, problem-solving for clients experiencing banking account issues and other technical support issues

• educated clients on relevant product information

• provided cyber security systems for customers

Popeyes: Reno, NV

Supervisor-Assistant Manager, September 2008- August 2011

• Managed customer complaints with a positive attitude

• Created weekly schedules for all employees

• Safe handling deposits and corporate documents

• Maintaining daily communication between general managers

• Trained new employees in compliance with protocols

• Maintained positive relationship with crew

Education

North Valleys High School

General Education: Highschool Diploma - June 2005

Real Estate License Education- 2022

Additional Skills

• Experience with Microsoft Office– word, Excel, PowerPoint

• 75 WPM typist

• Excellent communication skills

• Data analysis, marketing, accounting.

References

Manuel 775-***-****

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