Rhaiza Villafranca

Professional Summary

* ***** ** ************** ******** experience working for the PMO as hybrid Project Coordinator, Business Analyst, Technical Analyst, and Project Manager. Managed IT Infrastructure and Operations work stream for IT Transition Planning and Data Migration, as a result: successfully migrated petabytes of data from on premise locations: US, UK & Asia. Demonstrated Scrum Master skills with background in communicating effectively with leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Strong requirements gathering, scope development and inventory coordination abilities. Well-versed in building positive relationships with customers and other stakeholders. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Instrumental Technical Analyst achievement, launching 18 metrics enabling engineers in their assessment of reliability of electric grid.

Work History

CGI for Truist - Scrum Master

05/2023 - 10/2023

As a Scrum Master, I facilitated Scrum Framework - daily scrums and sprint retrospective meetings. Managed the planning of resources capacity. Prepared Sprint reporting statistics at each iteration and maintained and managed all user stories in Rally.

CGI & NetApp - Project Manager

06/2020 - 12/2022

NetApp for Pfizer: As a Project Manager for NetApp data migration team, I led specialize teams onshore and offshore to do migration activities from initiation, planning, testing and hyper-care. Tracked team schedules and managed migration activities during actual cutover events. Communicated the timeline, coordinated meetings and presented migration sequence of events. Successfully closed out project on schedule and on budget.

NetApp for JnJ: As a Project Manager for NetApp data migration team, I led 6 teams onshore/offshore, I managed all International & North Americas communication, resources and capacity. Prepared migration sheets for all migration activities. Coordinated all meetings leading to a polish and final sheet information. Reported migration statistics. I have successfully completed migration of petabytes of data to the cloud on schedule and on budget.

CGI - Business Analyst Consultant

11/2016 - 12/2022

Application Rationalization Project: managed and clean-up data inventory of all applications, prepared Jira daily activities and reviewed timeline with teams. Analyze key aspects of business to evaluate factors driving results with the team.

Intranet Portal Project: collected and prepared Business Requirement Documentation (BRD), Test and Prepared the User Acceptance Testing (UAT) and followed-up approvals of documentation for the validated system.

Acquisition Enterprise Project: managed milestones for the Infrastructure Enterprise Integration, prepare weekly status, action items and minutes.

WorkDay PowerUP & Advance HR Analytics System: prepared Business Requirement Documents and organized organizational assets for projects into SharePoint. Created user stories in JIRA. Created detailed requirement reports from data research for review by development team.

Messaging Lifecycle for O365, Data Recovery Evolution & Enterprise System Management Project: Coordinated and facilitated CGI for Merck: coordinated all onboarding and offboarding of employees, followed-up potential candidates to Managers and Directors. Processed offshore access, provided timely project updates on Risk log and status reports. Supported the Project manager and team

Phase 3 Business Intelligence Reports for IT Reporting Analytics Project: coordinated all activities, recorded and managed all updates to the defect tracker and wrote meeting minutes. Assisted in conducting lessons learned for both US and EUR projects CGI for Merck: coordinated all onboarding and offboarding of employees, followed-up potential candidates to Managers and Directors. Processed offshore access, provided timely project updates on Risk log and status reports. Analyzed data to identify root causes of problems and recommend corrective actions.

CGI for Celgene Center of Excellence (COE): conducted Scrum - Framework stand-ups, planning, backlog review and retrospectives. Prepared Agile training materials, entered data for statistics and distribution, communicated tools for newsflash and marketing releases to different locations. Collaborated with stakeholders to identify business needs and data sources.

Deloitte And Touche LLP - Managed Threat Services Associate

Jersey City, NJ

05/2015 - 10/2016

As the Site Collection Administrator (SCA), my functions are to provision access: grant and remove access, create new sites, organize client sites and sub-sites. Maintain SharePoint company and client sites by updating new information and redesign the look and feel of sites. Organized and presented meetings for monthly and weekly client meetings. Updated leads of the financial status for each clients (13) on a periodic basis on their Life to Date values. Assisted one of the major clients by taking minutes and tracking action items. Involved in initiatives: Quality Project, Security Information and Event Management (SIEM) Demo and presentation for Engineers and Senior Managers.

Vijay Holdings LLC - Business Analyst/System Specialist

Rahway, NJ

02/2014 - 01/2015

As a Business Analyst/System Specialist for a startup, I organized business processes for buyers, sellers, customer service and warehouse. I resolved discrepancy in reporting the monthly commission reporting. Administered NetSuite (daily activities: import and export) and trained members. Conducted training for employees on Microsoft application and integrating NetSuite with new web based applications.

Deltha Corp, reNewJerseyStronger.org - Quality Assurance/ Anti-Fraud, Waste, and Abuse (QA-AFWA)

Newark, NJ

07/2013 - 09/2013

Assisted in processing Super Storm Sandy applications by providing detailed summary of analysis. I created workflows of the programs to check If proper controls are in place. I reviewed Standard Operating Procedures (SOP) to assure proper controls were in place. Maintained document library and inventory of all assessments and procedures. Compiled observations into Excel to complete qualitative and quantitative analysis. Created Internal Control Questionnaires (ICQ) to preliminarily assess process effectiveness.

North American Electric Reliability Corporation (NERC) Non-Profit - Compliance Reporting Technical Analyst

Washington, DC

04/2009 - 02/2013

As a Reporting Technical Analyst, I led committee meetings, represented NERC on Seminars and workshops. I contributed to publishing the quarterly reports by editing, writing, drafting status reports. My primary function was to support data integrity on the collection, tracking, and analysis of violations data. I accomplished to improved the reliability assessment data collection process and reporting process.

When NERC relocated to Washington, DC, I contributed to the conversion of the NERC platform by reconciling and testing data received. I communicated and coordinated with developers and programmers during the development of the new platform and continue to manage database and reporting.

Financial Information Inc. - Researcher, Data Entry

South Plainfield, NJ

08/2008 - 03/2009

As a researcher of financial data, I researched financial actions from exchanges: SEC, NYSE, NASDAQ, SEDAR and, company websites to complete day-to-day processing data through the system. Managed actions for reorganization types: name change, place of incorporation change, consolidation, dividend, distribution, and bankruptcy. Confirmed and communicated key information needed for publication.

Prudential Securities, PIM Fixed Income - Senior Security Operations Associate

Newark, NJ

04/2005 - 02/2008

As a Senior Security Operations Associate, I published General Account Cash reporting, monitored receivables and followed-up over and under payments. Verified and reconciled data and cash amounts. Communicated with Trustee banks. Processed bank loans rollovers, pay downs, refinance and rate changes. Automated redundant process by applying Macros in Excel.

Affiliations

PMI, Project Management Institute

IIBA, International Institute of Business Analysis

ad1p2d@r.postjobfree.com

908-***-****

Old Bridge, NJ 08857

Skills

Agile Best Practices

Sprint Planning

Presentation Skills

Microsoft Suite: Excel Expert Level, MS Project 2016, Word, PowerPoint, Visio and SharePoint

Project Management

Atlassian for Jira Kanban

Customer Interaction

Meeting Participation

Public Speaking

Risk Identification

Project Team Coordination

SQL Server Management Studio 2008 & 2012 knowledge of queries, functions, triggers and stored procedures

Education

01/1998

Hunter College

New York, NY

Bachelor of Arts

Research Project: Motivation Studies for High School Students: Study of High School Student's Behavior and their Motivations in studying and their pursuit of finishing their Secondary Education.

06/2008

DeVry University

New Brunswick, NJ

Associate in Applied Science in Business, Specializing in Business Information Systems

GPA: 3.7

Relevant Coursework: Business & Database Systems Applications.

Certifications

Reporting and Analysis

Business Analysis, Quality Assurance and Excel 2013

Certified Scrum Master active to March 2024

AWS Cloud Practitioner

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