Mohammed Fareed Zainulabeddin

Contact: 224-***-****

Email: ad1p2a@r.postjobfree.com

SUMMARY

Bringing twenty-three (23) years of IT industry experience as Senior Information Technology Professional with PMP, ITIL and VMware certifications.

More than 13 years of experience in leading enterprise infrastructure, Data Center Infrastructure build and DevOps projects within VMware, Azure Cloud and Hybrid Cloud, in Financial, Banking, Healthcare and Retail domain.

Developed comprehensive high-level infrastructure solutions in Public Cloud Azure, AWS and Private Virtualization platforms for Loan originating, lending, mortgage application and third-party application in building and deploying infrastructure to implement new application releases, merger / acquisition of existing clients, version upgrades and data migration in parallel environments.

Managed project activities including scope, estimate, deliverables, timelines, budgets, and resource allocations. Performed project planning and schedule of all project work. Defined milestones, managed dependencies, identify, track, and manage risks and issued and developed reports on project progress.

Provided oversight cross-functional teams in the delivery of high-risk, complex strategic projects and contributed to strategic planning efforts across. Worked on project activities along with team members across areas of the enterprise, vendors, external agencies, and partners Adhered to Organization, State, and Federal laws, rules, regulations, and policies into Hiring, IT Operation best practices and standard operating procedures for efficiency and compliance purposes. Provided feedback to management at all levels regarding the progress of Agile transformations within their teams. Established regular meetings between various offshore and onshore teams and resolved operational problems.

Prepared budget, cost optimization, forecast and resource planning, tracking & reporting, in line with client standards and processes. Managed project life cycle and works with clients, operational, and IT partners, and managed external vendors working on projects. Managed relationships with external vendors and partners, ensured the alignment of services with company objectives. Maintained vendor relationships negotiate on pricing, SLAs, support resource plan.

Conducted regular project status meeting, resolved identified issues, operational problem and risks Provided progress reports to senior management and stakeholders. Performed RAID analysis of infrastructure environment, identified needs, and made recommendations for the improvement of the IT infrastructure and Business application.

Worked within a team of stakeholders across business and technical domains to identify the optimal solution scope, requirements and business process, architecture and design and delivery approach and implementation plan. Created and maintained effective resource plans to meet project delivery and steady state operational resourcing requirements. Setup strategic infrastructure priorities according to New Software development, version upgrade needs to be supported by high quality infrastructure.

Maintained profitability by reducing buffers, planning rotation, grade mix, improving utilization, timely billing and project location. Reviewed project Metrics, SLAs and took corrective action such as Improve productivity, knowledgebase, and improvement actions.

Managed Enterprise Applications and Infrastructure. Lead Infrastructure project on Windows, Linux, Networks, Databases, Storage & Backups, Data Centers, Security, Application and Cloud technologies.

Lead infrastructure upgrade, project planning, technical documentation on New Hardware Build, Hardware Upgrade Software Install, Version upgrade and performance testing initiatives dealing with Windows, Unix, Linux, Networks, Databases, Storage & Backups, Data Centers, Security, Application and Cloud technologies and monitors progress and by utilizing Agile, Waterfall methodologies and best practices.

Managed operation of Data Center and network infrastructure. Contributed to the architecture design, assessed hardware requirements, capacity planning, integration, and installation of identified solutions for upgrade projects.

Managed continuous systems improvement, developed a technology solutions roadmap during project initial phase. Proactively investigated new technologies in respect to disaster recovery planning, design, testing, execution.

Managed scalability, stability, and optimal performance, including maintenance and upgrades. Worked with project team to identify project risks and mitigation plans, resolve issues, and eliminate project challenges.

Managed and maintained the physical hardware of all Data Centers, Disaster Recovery sites. Managed geographically dispersed Data Center and Network teams by assigning individual responsibilities. Managed day to day operational calls and client issues, incidents, outages, and root cause analysis. Provided technical support for various IT teams in response and remediation activities. Managed escalation and reported Sev1 escalated issue to stakeholder and shared escalation feedback. Coordinated maintenance windows for critical infrastructure work. Scheduled calls with support team on milestones to ensure completion of project objectives in a timely manner.

Defined IT service management (ITSM) processes including workflow, continual improvement of policies and processes for Incident management, change management, request management, knowledge management, problem management, root cause analysis and implemented preventive measures.

Ensured team members are working toward a common defined goal and defined roles & responsibilities. Encouraged open communication between team members, transparent workplace, emphasizes good communication skills, active listening. training, certification, provided leadership, mentoring, and coaching to team and discussed career growth plan.

Managed hardware and software decommission, End of Life, End of Support maintenance activities and upgrades. Managed budgetary requirements for asset decommission/refresh, licensing, maintenance agreements and project funding.

Provided architectural and design to Infrastructure team working across different client environments using Windows 2016 & 2019, Linux RH 7/8, Database MSSQL 2017~2019 with Always ON Availability Group and Windows Failover Clusters.

Managed installation, server migrations, server upgrades and maintenance of network infrastructure, including LAN, WAN, voice, video, and other communication lines. Managed MPLS, SD-WAN Network, Firewall Cisco ASA Access Control, Built S2S VPN Tunnel by using L2TP/IPsec/IKE V2, Phase 1-2, Encryption with local and remote subnet,2FA (DUO), VPN Users authentication.

Managed F5 load balancer, VIPs, SSL Termination, AFM, iRules and load balancing with LTM/GTM by using Round-robin, Weighted round-robin, least response time, least connections etc., Ultra DNS, SFTP, jobs transfer, and backup tools.

Setup and Implemented Azure Active Directory and Active Directory Federation Services to provide Cloud Identity Management with Role base access control to tenants/users running different business applications, tools and manage authentication. Configured user lifecycle management in Azure AD multi-tenant environments. Implemented DevOps methodologies Faster Release Cycle, continuous development, deployment, and monitoring (CI/CD).

Managed Operations with enhanced cybersecurity and Policies. Provided technical support for various IT teams in response and remediation activities Managed various security and patching software programs, such as Microsoft SCCM, Microsoft Endpoint Manager, Qualys provides vulnerability management, McAfee EPO provide Antivirus & Internet Security Protection from Viruses & Malware, Trend Micro, Armor Security, Qualys, Alert Logic, DDoS, Web application Firewall WAF (Imperva/Cloudflare), Data Protection (Imperva), Side Chain Data Encryption, Symantec DLP Solution .Implemented AppDynamics performance Analysis and New Relic Application Monitoring Solutions. Performed Penetration Test (Trust wave), disaster recovery drills and business continuity of lending applications. Defined architectural and Infrastructure security boundaries, Security Operations Center (SOC), defined security use cases, network analysis, supported troubleshoot and maintenance to security technologies.

Identified vulnerabilities, conducted compliance-checking activities on IT systems/Applications, security base line and compliance, audit Enable Procedures and internal Audit on Server Hardware, OS, and Databases by using ISS, Site minder, and Data Security Model. Worked with various project teams for Cyber incident response, root cause analysis and remediation related activities. Ensure adherence to information security policies and best practices in client environments.

Worked with Internal/External Audits control team and completed RCSA, third-party Risk Assessment and PEN Test.

Prepared Prod & DR Operational test plan, Build Test Operation Test Cases and review these test cases with Clients.

TECHNICAL SKILLS:

Operating System: Windows 2016, 2019, RHE Linux 7/8, Active Directory Domain Services for Windows Server 2016

Database: MSSQL Enterprise and Oracle Standard

Cloud: VMware, Azure and AWS

Data Security: Imperva Data Activity Monitoring (DAM), Vormetric Transparent Encryption, Symantec DLP

Compliance: CIS benchmark, PDR

ITIL, ITSM, Service Now, Workflow and Jira

Network: MPLS, SD-WAN, Firewall Cisco ASA, Load Balancer F5 LTM/GTM, DUO, VPN, Ultra DNS, IDS/IPS.

Network Security: DDoS, Web Application Firewall -WAF, Imperva, Cloudflare, Alert Logic.

Cyber Security Solution: Sophos, Armor Anywhere

Storage: Dell EMC Unity, SAN Storage,

Backup: Commvault

End User: Citrix, VDI, VM View, Xen Desktops.

Server: HP ProLiant and Dell PowerEdge servers and blades, IBM. VMWare Hypervisors

CERTIFICATIONS

Project Management Professional (PMP)

H1B Stamp valid Sept 2025

ITIL Foundation certificate

MCSE (Microsoft Certified Systems Engineer

Solaris certified system administrator

VMware Certified Professional (VCP)

US and Canada Status

US H1B Visa

Canada Temp Residence Visa

WORK HISTORY

Wipro US: Sept 2014 ~ Present

Manager Infrastructure Service Delivery and Project Management Franklin Tennessee

Managed all Infra projects with Agile Scrum Ceremonies.

Developed comprehensive high-level infrastructure solutions in Public Cloud and Private Virtualization platforms for Loan originating, lending, mortgage application and third-party application for BMO Harris Bank, Discover Financials and First Republic Bank and supported Comerica and US Bank in building and deploying infrastructure to implement new application releases, version upgrades and security solution on this infrastructure.

Managed the day-to-day Infrastructure and Security project activities project scope, budget, and milestone. Prepared project timelines, tasks, responsibilities, and deliverables.

Coordinated the planning and schedule of all project work. Defined milestones, managed dependencies, identify, track, and manage risks and issued and developed reports on project progress. Worked with project team to identify project risks and mitigation plans, resolve issues, and eliminate project challenges.

Implemented consistent process and best practices by using Agile methods and practices such as sprint planning, daily stand-ups, and sprint reviews, to ensure effective communication and collaboration.

Provided feedback to management at all levels regarding the progress of Agile transformations within their teams.

Collaborate with technical experts to assess hardware requirements and devise a capacity plan for the seamless implementation of projects.

Managed a portfolio of IT projects and leading major IT global initiatives across multiple lines of business. Defined and developed portfolio management methodologies and processes. Allocated resources to support different projects, estimated time required to complete each phase of a project and allocates resources tasks to ensure these targets are met. Prepared and tracked projects workload, cost, and time in real time. Prepared portfolio status reports, budget expenditures

Setup Implemented Azure Directory Microsoft multitenant cloud-based directory and Identity management services that combines core directory services, application access management and identity with SSO.

Setup Active Director Federation Service to manage authentication and grant Access between AD and the target application by Federated Trust, linking ADFS.

Implemented Active Directory, Azure Identity Management and Azure AD Premium, Azure backup and disaster site recovery solution, maintained current copy of data in a separate Azure data center, ASR continuously replicates the data from one site to another in almost real-time, during DR scenario use the backup site, fail over to the secondary site.

Managed Network MPLS, SD-WAN Network, Firewall Cisco ASA Access Control, Built S2S VPN Tunnel by using L2TP/IPsec/IKE V2, Phase 1-2, Encryption with local and remote subnet,2FA (DUO), VPN Users authentication.

Managed F5 load balancer, VIPs, SSL Termination, AFM, iRules and load balancing with LTM/GTM by using Round-robin, Weighted round-robin, least response time, least connections etc., Ultra DNS, SFTP, jobs transfer, and backup tools.

Managed various security and patching software programs, such as Microsoft SCCM, Microsoft Endpoint Manager, Qualys provides vulnerability management, McAfee EPO provide Antivirus & Internet Security Protection. Protect Your Computer from Viruses & Malware, Trend Micro, Armor Security, Qualys, Alert Logic, DDoS, Web application Firewall WAF (Imperva/Cloudflare), Data Protection (Imperva),Side Chain Data Encryption, Symantec DLP Solution .Implemented AppDynamics performance Analysis and New Relic Application Monitoring Solutions.

Developed disaster recovery procedures, plans, schedule in non-business hours and weekend,implemented and test and maintain documentation as supporting evidence, emergency contacts, processes, and business impact analysis

Worked with architect team on design Web API interface using SSO and mTLS, third party interfaces Document Management Manager (Blitz Doc), Blend Data-power intelligence,MGIC Mortgage Guaranty Insurance Corporation,Mortgage Closing Document (IDSDOC),Lending documentation (DocuTech), appraisal vendor management (Mercury), Loan risk assessment (Freddie Mac's Loan Prospector ), Undisclosed Debt Monitoring Equifax, Mortgage Bot LOS,HELOC and HELOANS and product pricing engine (PPE) for US global banks including Wells Forgo,Chase, US Bank, BMO Harris, First Republic and Discover etc.

Followed ITIL-based incident management, change management systems, problem management and change management best practices and tools. such as Microsoft Service Manager or Service Now and Jira.

Defined IT service management (ITSM) processes including workflow, continual improvement of policies and processes for Incident management, change management, request management, knowledge management, problem management, root cause analysis and implemented preventive measures.

Collaborate with technical experts to assess hardware requirements and devise a capacity plan for the seamless implementation of projects.

Worked within a team of stakeholders across business and technical domains to identify the optimal solution scope, requirements and business process, architecture and design and delivery approach and implementation plan. Created and maintained effective resource plans to meet project delivery and steady state operational resourcing requirements. Setup strategic infrastructure priorities according to New Software development, version upgrade needs to be supported by high quality infrastructure.

Implemented DevOps methodologies Faster Release Cycle, continuous development, deployment, and monitoring (CI/CD).

Performed Configuration management on servers, virtual machines, and databases. Using configuration management tools and roll out changes in a controlled, systematic way. Build reliable solution for Testing environment deployment.

Lead and involved in transition project of Kohl’s Account End User Support, Data Center Services, Transition Pre-Planning, Planning, Infrastructure readiness, Resources onboarding, Resource Mandatory Training, Knowledge Acquisition of End User and Data Center Support, Service Readiness testing, Monitored functional, non-functional testing, automated testing, and QA of Projects.

Performed Test planning, developed test Methodologies and design techniques, test cases, Pilot testing and Proof of concept. Performed onsite / offshore coordination for all interface Testing and completed the Design, Build, Test and Deploy phase successfully. Conducted status meetings onsite and offshore throughout the project. Provided technical assistance on defect management, logging defects and analyzing defects, actively working with development team to fix defect and re-test. Worked with Technical Core Team to perform the functional testing and support the regression testing & User Acceptance testing (UAT) during the testing phase.

Wipro India: Jan 2009 ~ Sep 2014

Delivery Manager Infrastructure Projects Mumbai, India

Managed multiple build Infrastructure projects for HealthCare and Hospitals including CHI.

Build and manage Application Infrastructure for Clinic perimeter Security Access control and Transport Access Control, CCTV and LPR Video Surveillance System, monitoring controlling hospital equipment, Heating, Ventilation, and Air Conditioning and waste Management by using SCADA.

Managed multiple build Infrastructure projects for Banking Application Global Transaction Services GTS and HealthCare application Health Information Management HIM Portal, Meditech, Cerner application on by using Operating System Microsoft Windows Server, Sun Solaris Servers, Oracle and MSSQL.

Build Server and Desktop Infrastructure including Microsoft Windows 2008 and 2012 Servers and Desktop Operating System, Exchange Server 2012 Messaging, Storage, Data Center Management, Backup Solution &, Virtualization VMware & Share Point.

Performed Pilot and Production support of Exchange Mailbox migration of Exchange 2003 to 2007 around 220,000 users. Deployment of Windows 7 for 12,000 users and Desktop application virtualization, XenApp for 7,500 users. Provided support to setup, Desktop Virtualization, Blackberry, and MOSS Microsoft Office Share Point Server 2007/2010. Implemented Windows 2008-2012 migration, package deployment through HP OVCM, NAS Network Attached Server filer for business users. Patch Management of Desktop and Servers using Symantec, HPOVCM inventory Manager and SCCM System Center Configuration Manager.

Managed and supported critical incidents related to Desktops, Laptops, Thin Clients, Printers & Scanners, Blackberry, VPN, End user Business Application, 2,500+ tickets / request per month supported, Developed OneKB knowledge Management with Standard Software and business application problem, Internet / Intranet Application Problem, Application Mails/ Public Folder issues. Printing Problem, Remote access Problem, Virus Issues, Lync Issues. Software Distribution/Patch Management HPOVCM, Antivirus McAfee ePolicy Orchestrator.

Created new Job profiles shared with talent acquisition team, screened profile and on boarded 520 team members for healthcare account. This includes Contractor screening, Rate Card Preparation, and Operation Margin evaluation. Reviewed resource loading sheet with business finance manager, allocated budget for open position and resource allocation, Investment allocations, contractor operating margin review, rate card preparation.

Prepared monthly progress reports calculated steady state and transition efforts, onsite / offshore separately. Calculated business to grow BTG based to build pipeline and expansions.

Managed day to day operational calls and client issues, outages, and backlogs. Manage escalation and share escalation feedback. Streamline Incident management, first call resolution, Application consolidation, reducing tickets and Adopted SOPs to reduce ticket resolution Time, average speed to answer, abandon call rate and ticket ageing throughout operational hours by managing shift staffing schedules etc.

Citigroup Information Technology Operation and Solution Limited Jan 2005 ~ Jan 2009

Infrastructure Project Manager Mumbai, India

Build and Managed Infrastructure of CITIBANK Flex Cube Core Banking Solution applications by using Windows Operating and Sun Solaris, IBM WebSphere, Oracle, and Business Objects

Managed Data Center Implementation, operation include Basic Infrastructure Hardware, Software such as Operating System Windows 2003 Server, Windows XP/Vista Desktop, Solaris, Monitoring Software Microsoft Operation Manager and BMC patrol, Database MSSQL, Oracle, Security application System Scanner, Enterprise Security Manager, E-trust, Voice Application NICE and Financial application

Managed Remote Desktop Support of 32000 Citibank users activities include Remote Desktop Support and Computer Vulnerability. Provided support on Customized Operating Systems like CBAS (Citigroup Base Application Support), SOE (Standard Operating System) of Microsoft Operating System 2000/XP/Windows Vista, Window 7 in DSI and Thin Client environment.

Handled large Deployment of Windows 7 for 12,000 users, this includes Upgrade Windows Vista to Windows 7. Performed Application Management, Identified Application with preference migration, data file, Prioritize and Testing.

Managed Audits of the data center, completed Self-Assessment of risks and threats to information security using BS 7799 and SOX guidelines, conducted compliance-checking activities on owned IT systems/Applications, as detailed, initiated & implemented the process, procedure, and policies according to security base line and compliance, audit enable.

Designed IT infrastructure Hardening, security, control policies in accordance with CITMP & CISCO guidelines, implement Control policies, information security, Virus, and Vulnerability remediation. Defined the controls for Privilege ids for Access / Emergency Fix Process. Maintained Infrastructure and Communications both Wired and Wireless, comply with the standards, processes, and procedures in concurrence with outsourced Vendor Management, Project, and Asset Management

Performed the Quarterly Risk Self Control Assessment (RCSA) of each data center application and IT hardware and software. Collect the evidence and random sampling basis. Review the evidence if some gap found raises a CAP corrective action plan.

Performed internal Audit on Server Hardware, OS, and Databases by using ISS, Site minder, and Data Security Model.

Softenger India Pvt Ltd April 2004 ~ Jan 2005

Tech and Project Lead Location Mumbai, India

Lead Migration of Windows 2000 servers of Citibank Asia Pacific Data Center, Installation, and configuration, managing of all exchange servers and servers clustering. Infrastructure package deployment through HP OVCM, created NAS Filers home drives for business users.

Implemented Technology Event Archival Retrieval System (TEARS) TEARS to retrieve and review significant events relating to security and system administration performed in WebAdmin / Wintel servers. TEARS ensure that all Information Systems that store Company information.

Conducted compliance-checking activities on IT systems/Applications, security base line and compliance, audit Enable Procedures and internal Audit on Server Hardware, OS, and Databases by using ISS, Site minder, and Data Security Model.

Tangspac Consulting Pte Ltd -Singapore May 2001 ~ March 2004

System and Security Engineer Location Tampines Singapore

Build environment for Project Citi Bank Cash management and Citi Alert. Setup windows 2000, Solaris 8.0 on Sun Servers, Web Sphere, setting up all security policies and base line patches service pack and Tools and Software, Setup Oracle 8.x, setup Business Objects Client and Security Schema.

Performed Windows NT 4.0 to Windows 2000 migration. Migration NT primary domain controller /Backup domain controller to Windows 2000 server and installed active directory. Managed active directory, global catalog, schema, domain forest, domain tree, domain controllers, additional domain controller in existing domain, site creation, replication between domain servers in a domain controller, child domain, domain trusts, Kerberos trust, integration with DNS, native-mode domains mixed-mode domains. Setup all security policies and base line patches, service pack and Tools and Software, setup replication, configure MSSQL 2000.

Setup BMC patrol and agent KMS, configuring perform agent, data collection initiation from agent, installing patrol for Operating System Windows, Solaris, and dbase MSSQL/SYBASE/Oracle, adding agent to console, customizing patrol and KMS, defining workflow and job codes.

Implementation of Secure Log Manager, PCAnywhere and System Scanner, installation of S2 agent software on agent servers NT & window 2000 servers, Sun Solaris, and Oracle and MSSQL database Servers

Managed Security administration of data center information security and controls. Identify, review, and monitor risk areas and ensure control standards are maintained on respective operating platforms. Performed Profile Maintenance, System Access Administration Password Maintenance, Configuring Account Policy, Password Policy, User Rights and Security Policy User ID enable, and password reset on Windows Standalone and Domain Servers and Solaris. Hosts. Create Security Matrix for Functional Ids, Sysadmin Ids, and application Support Ids for BMC Patrol, Tivoli, and System Scanner and repair Ids.

Early career: from 1995 to 2001

System and Security Engineer Location Singapore

Solution Net Asia Pacific PTE Ltd. Singapore. Nov 2000 ~ April 2001

System and Network Engineer Raffles Place Singapore

CMS Computers Ltd Sept 1999~ Oct 2000

System and Network Engineer Mumbai India

Anil Polymer Pvt Ltd Feb 1997~Aug 1999

System Officer Aurangabad MS

Microtech Engineers Oct 1995~Jan 1997

Computer Support Engineer Aurangabad India

EDUCATION:

Degree of Engineering Computer Science

Dr Baba Saheb Ambedkar Marathwada University, (4 years of education).

Aurangabad Maharashtra, India Master of Business Administration System

Sikkim Manipal University, India (2 years of education).

TRAINING

Project Management Academy

Microsoft Azure Fundamentals, Azure Administrator and Azure Associates.

VMware Certified Advanced Professional 6 - Data Center Virtualization

Red Hat Linux Training

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