Customer Service
Resume:
VALARIE PRUETT
S U MMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. E X P E R I E N C E
Guest Experience Associate
Local Kitchens San Francisco, CA July 2021 - December 2023 Customer Service Ambassador
Activus Connect Tampa, FL October 2020 - March 2021 Resolved customer inquiries, complaints and issues providing insightful solutions Advised customers on status of merchandise ordered and arranged for pickup and delivery
Responded quickly to customer concerns via email or social media platforms. Managed customer complaints and rectified issues to complete satisfaction. Returned customer calls and responded to inquiries and complaints Shared insights with management regarding member inquiries, concerns and complaints
De-escalated customer complaints using specialized communication techniques Communicated with clients over phone, email and chat platforms Navigated multiple systems to identify source of issue Met productivity and quality KPI targets while delivering excellent customer experiences
Relayed new and relevant information to customers and followed up on promises Provided solutions, recommendations and replacements with empathy and positive feedback
Addressed customer concerns and complaints and resolved issues promptly Issued refunds, merchandise exchanges and price adjustments in compliance with company policies
Trained employees on SOPs, company policies and safety measures Conducted training sessions following established curricula Kept detailed and accurate records of all calls and customer complaints Managed texts within 1 minute each
Provided basic tech support to customers
Referred tricky customer issues to designated department for resolution Engaged with customers to understand needs, resolve issues and answer product questions
Remained calm, composed and polite to deescalate aggressive customer behavior.
Provided customers with accurate information regarding store policies and procedures.
Resolved customer complaints and inquiries in an efficient manner. Built relationships with customers through friendly conversations and follow-up calls or emails after purchases were made.
S K I L L S
Loyalty promotion
Guest relations
Conflict resolution
Customer service
Report preparation
Information protection
Brand representation
Product knowledge
Account updating
Researching
Refunds processing
Team development
Call center procedures
Complaint documentation
Staff training
Problem resolution
Problem-solving
Multitasking
Teamwork
Organization and recordkeeping
Prioritization
Adaptive Team Player
Customer Relationship
Management (CRM)
CRM Software
Active Listening
Critical Thinking
C O N T A C T
******.*******@*****.***
Houma, LA 70364
www.linkedin.com/in/valarie-
pruett-340760122
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
General
Ellender Memorial High School, Houma,
LA
Virtual Customer Service Representative
Amazon Seattle, WA October 2017 - October 2020 Customer Service Representative
Holloman AFB Alamogordo, NM September 2014 - February 2015 Answered inbound calls to greet and assist customers with various needs and questions
Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
Handled escalated callers to reach positive outcomes Met productivity and quality KPI targets while delivering excellent customer experiences
Relayed new and relevant information to customers and followed up on promises Shared insights with management regarding member inquiries, concerns and complaints
Navigated multiple systems to identify source of issue De-escalated customer complaints using specialized communication techniques Researched customer issues to determine potential solutions and provided high-caliber customer service.
Managed calls within 10 minutes each
Escalated calls to different and higher departments to satisfy customer needs Provided basic tech support to customers
Reviewed customer histories, reconciling account discrepancies and handling disputes
Handled phone and email communications with customers Kept detailed and accurate records of all calls and customer complaints Made informed decisions under stressful circumstances Followed scripts to maintain good call control
Updated customer accounts with current personal and purchasing information Referred tricky customer issues to designated department for resolution Met and exceeded daily service quality and performance goals Managed time by prioritizing workload and juggling multiple tasks simultaneously Remained calm, composed and polite to deescalate aggressive customer behavior
Served as friendly first point of contact for customer inquiries. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
Resolved customer inquiries, complaints and issues providing insightful solutions Answered inbound calls to greet and assist customers with various needs and questions
Resolved product and service issues promptly
Completed sales payments, refunds and exchanges and issued store credit Advised customers on status of merchandise ordered and arranged for pickup and delivery
Completed paperwork and entered important data in company CRM Built strong knowledge of product line to assist customers in selecting products De-escalated customer complaints using specialized communication techniques Shared insights with management regarding member inquiries, concerns and complaints
Opened and closed accounts and processed applications Provided solutions, recommendations and replacements with empathy and positive feedback
Trained new employees on sales and customer service techniques. L A N G U A G E S
English:
Native/ Bilingual
R E F E R E N C E S
References available upon request.
Contact this candidate