VALARIE PRUETT

S U MMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. E X P E R I E N C E

Guest Experience Associate

Local Kitchens San Francisco, CA July 2021 - December 2023 Customer Service Ambassador

Activus Connect Tampa, FL October 2020 - March 2021 Resolved customer inquiries, complaints and issues providing insightful solutions Advised customers on status of merchandise ordered and arranged for pickup and delivery

Responded quickly to customer concerns via email or social media platforms. Managed customer complaints and rectified issues to complete satisfaction. Returned customer calls and responded to inquiries and complaints Shared insights with management regarding member inquiries, concerns and complaints

De-escalated customer complaints using specialized communication techniques Communicated with clients over phone, email and chat platforms Navigated multiple systems to identify source of issue Met productivity and quality KPI targets while delivering excellent customer experiences

Relayed new and relevant information to customers and followed up on promises Provided solutions, recommendations and replacements with empathy and positive feedback

Addressed customer concerns and complaints and resolved issues promptly Issued refunds, merchandise exchanges and price adjustments in compliance with company policies

Trained employees on SOPs, company policies and safety measures Conducted training sessions following established curricula Kept detailed and accurate records of all calls and customer complaints Managed texts within 1 minute each

Provided basic tech support to customers

Referred tricky customer issues to designated department for resolution Engaged with customers to understand needs, resolve issues and answer product questions

Remained calm, composed and polite to deescalate aggressive customer behavior.

Provided customers with accurate information regarding store policies and procedures.

Resolved customer complaints and inquiries in an efficient manner. Built relationships with customers through friendly conversations and follow-up calls or emails after purchases were made.

S K I L L S

Loyalty promotion

Guest relations

Conflict resolution

Customer service

Report preparation

Information protection

Brand representation

Product knowledge

Account updating

Researching

Refunds processing

Team development

Call center procedures

Complaint documentation

Staff training

Problem resolution

Problem-solving

Multitasking

Teamwork

Organization and recordkeeping

Prioritization

Adaptive Team Player

Customer Relationship

Management (CRM)

CRM Software

Active Listening

Critical Thinking

C O N T A C T

575-***-****

ad1p1v@r.postjobfree.com

Houma, LA 70364

www.linkedin.com/in/valarie-

pruett-340760122

E D U C A T I O N A N D

T R A I N I N G

High School Diploma

General

Ellender Memorial High School, Houma,

LA

Virtual Customer Service Representative

Amazon Seattle, WA October 2017 - October 2020 Customer Service Representative

Holloman AFB Alamogordo, NM September 2014 - February 2015 Answered inbound calls to greet and assist customers with various needs and questions

Researched assistance requested and offered accurate information to resolve issues and respond to inquiries

Handled escalated callers to reach positive outcomes Met productivity and quality KPI targets while delivering excellent customer experiences

Relayed new and relevant information to customers and followed up on promises Shared insights with management regarding member inquiries, concerns and complaints

Navigated multiple systems to identify source of issue De-escalated customer complaints using specialized communication techniques Researched customer issues to determine potential solutions and provided high-caliber customer service.

Managed calls within 10 minutes each

Escalated calls to different and higher departments to satisfy customer needs Provided basic tech support to customers

Reviewed customer histories, reconciling account discrepancies and handling disputes

Handled phone and email communications with customers Kept detailed and accurate records of all calls and customer complaints Made informed decisions under stressful circumstances Followed scripts to maintain good call control

Updated customer accounts with current personal and purchasing information Referred tricky customer issues to designated department for resolution Met and exceeded daily service quality and performance goals Managed time by prioritizing workload and juggling multiple tasks simultaneously Remained calm, composed and polite to deescalate aggressive customer behavior

Served as friendly first point of contact for customer inquiries. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries

Resolved customer inquiries, complaints and issues providing insightful solutions Answered inbound calls to greet and assist customers with various needs and questions

Resolved product and service issues promptly

Completed sales payments, refunds and exchanges and issued store credit Advised customers on status of merchandise ordered and arranged for pickup and delivery

Completed paperwork and entered important data in company CRM Built strong knowledge of product line to assist customers in selecting products De-escalated customer complaints using specialized communication techniques Shared insights with management regarding member inquiries, concerns and complaints

Opened and closed accounts and processed applications Provided solutions, recommendations and replacements with empathy and positive feedback

Trained new employees on sales and customer service techniques. L A N G U A G E S

English:

Native/ Bilingual

R E F E R E N C E S

References available upon request.

Contact this candidate