Sales Representative Office Manager

AMEE SPARKS

**********@*****.*** 909-***-**** BANNING UNITED STATES https://www.linkedin.com/in/amee-sparks-4b29a9140/

Summary

Motivated and results-driven professional with a keen interest in pursuing a career as a Sales Representative. Possess a strong foundation in sales and customer relationship management, consistently meeting or exceeding sales targets while fostering client loyalty. Demonstrated ability to grasp pharmaceutical products and market dynamics, with a focus on driving product adoption and market expansion. Proficient in data-driven sales approaches to achieve market share growth. Recognized for effective communication, problem-solving, and a customer-centric mindset. Eager to leverage my track record of delivering tangible results in a dynamic pharmaceutical sales role.

Skills

Effective Communication

Relationship Cultivation

Persuasion Proficiency

Creative Problem Solving

Adaptability

Customer-Centric Approach

Time Management

Attentive Listening

Resilience

Collaborative Team Player

Empathetic Understanding

Strong Organizational Abilities

Leadership Capability

Meticulous Attention to Detail

Technical Skills

Product Knowledge, Sales Techniques, Market Research, Pharmacology Knowledge, Regulatory Compliance, Presentation Skills (e.g., PowerPoint), Data Analysis (e.g., Excel, Tableau), Territory Management

Experience

Medical Office Manager

06/2013 - Current

LOMA LINDA OBSTETRICS & GYNECOLOGY Loma Linda

Collaborated with staff, physicians, and patients, employing active listening and effective communication to enhance team cohesion and patient satisfaction.

Successfully promoted and increased sales of medical products and services, contributing to a 15% boost in revenue.

Efficiently managed patient scheduling, resulting in a 20% reduction in appointment wait times and improved resource allocation.

Conducted comprehensive assessments of processes and procedures, ensuring strict adherence to OSHA and HIPAA regulations.

Oversaw the management of electronic patient records, optimizing data entry and administrative functions, resulting in a 30% reduction in billing errors.

Established and nurtured productive relationships with physicians, leading to a consistent and robust patient referral pipeline.

Provided valuable consultation to healthcare professionals on critical business decisions, resulting in a 10% increase in practice efficiency.

Swiftly addressed and resolved all patient and team member issues, maintaining a 95% satisfaction rate among patients and staff.

Developed and implemented streamlined policies and procedures, resulting in a 25% increase in practice efficiency.

Administrative Assistant

01/2023 - 07/2023

HSH Development Redlands

Spearheaded the development and implementation of a paperless invoice and bill payment system, resulting in a 20% reduction in paperwork and a 15% decrease in processing time.

Generated well-crafted correspondence and reports, consistently meeting deadlines and enhancing communication efficiency.

Efficiently managed a wide range of administrative tasks, improving overall office productivity.

Utilized QuickBooks to process paperless invoices, resulting in a 30% reduction in errors and a 25% increase in bookkeeping accuracy.

Pharmacy Program Specialist

02/2008 - 02/2013

Inland Empire Health Plan San Bernardino

Efficiently handled over 50 incoming phone calls daily, responding to customer and healthcare provider inquiries promptly.

Collaborated closely with pharmacists to resolve 100+ problematic prescriptions, streamlining medication dispensing procedures.

Verified medication dosages, refill authorizations, and patient information by maintaining regular communication with prescribers.

Demonstrated excellent customer service by addressing and resolving customer inquiries, ensuring a 98% satisfaction rate.

Pharmacy Technician

06/1994 - 12/2007

Walmart Pharmacy Highland

Calculated dosages, dispensed prescriptions, and prepared precise prescription labels with 100% accuracy.

Collaborated with physicians to assess brand vs. generic medication choices, resulting in a 15% cost reduction.

Responsively addressed incoming phone inquiries from customers and healthcare providers, maintaining a 95% satisfaction rate.

Efficiently resolved non-routine issues, including third-party billing discrepancies, computer system errors, and customer concerns, reducing error-related delays by 20%.

Managed pharmacy medication stock orders, optimizing inventory to reduce overhead costs by 10%.

Established proactive communication with other pharmacies, effectively eliminating product expiration issues.

Education

Bachelors of Arts: Marketing

California State University San Bernardino

Certifications

CNPR, National Association of Pharmaceutical Sales Representatives

Electronic Spreadsheet Fundamentals, Career Learning

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