PROFESSIONAL SUMMARY

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SKILLS

WORK HISTORY

ANA ZEPEDA

HEREFORD, TX 79045

1-806-***-**** ad1p1b@r.postjobfree.com

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Observant logistic coordinator with proven ability to coordinate and manage transportation of goods and materials. Skilled in inventory management, route optimization and supply chain management. Demonstrated success in developing strategies to reduce transportation costs and improve organizational efficiency.

Document and File Management

Database and Client Management Systems

Microsoft Windows

Strong Organizational Skills

Multitasking and Time Management

Ease with Computers and Technology

Microsoft Outlook

Microsoft Excel

Supply Inventory Control

SAP Business Objects

Invoice Processing

Labor Relations

SAP

Caviness Beef Packers

Human Resources Assistant // Hereford, TX // December 2022 to Current Filed paperwork, sorted, and delivered mail and maintained office organization. Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Answered and redirected incoming phone calls for office. Screened applicant resumes and coordinated both phone and in-person interviews. Delivered friendly assistance with new hires throughout interviewing and hiring process. Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures. Created and completed personnel action forms for hires, terminations, title changes and terminations.

Administered compensation, benefits, and performance management systems at direction of supervisor.

Processed employee termination paperwork at direction of supervisory staff. Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.

Applied mediation and collaboration to successfully resolve employee complaints and grievances. Responded to employee inquiries regarding benefits and other HR topics. Scheduled and coordinated interviews between hiring managers and potential candidates. Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

Updated and maintained employee attendance records. Compiled employee records from individual departments to maintain central files. Helped employees register for benefits programs using online portals. Tracked various statistics and kept detailed records to support human resources department. Developed and maintained HR policies and procedures. Aided staff with employee performance review paperwork and documentation. Monitored and analyzed employee satisfaction survey results. Assisted and supervised medical facility on all State inspections, achieving 5 Diamond Star on all 6 years as administrative assistant.

Caviness Beef Packers

Quality Control Technician // Hereford, TX // November 2022 to November 2022 Performed thorough inspections of incoming materials and outgoing products. Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.

Maintained quality documentation and records for conformance with relevant standards. Evaluated samples against standards by completing measurements, visual inspections, and other established tests.

Adhered to safety and clean area procedures to comply with agency and regulatory mandates. Proposed corrective actions to address recurring quality issues. Monitored production output to verify quality standards ahead of dispatch. Tested and evaluated product precision against specifications to reduce discrepancies. Helped uncover and fix production problems in order to reduce overall defect rates. Developed and implemented quality control processes to meet product standards. Carried out 10 ad-hoc inspections to verify conformance with agreed standards. Inspected items and compared against standards to meet regulatory requirements. Performed 6 tests and inspections to conform to established standards. Reported problems and concerns to management.

Performed routine maintenance and calibration on testing equipment. Recorded and organized test data for report generation and analysis. Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.

Fresenius Medical Center

Administrative Assistant // Hereford, TX // February 2016 to October 2022 Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

Handled client correspondence and tracked records to foster office efficiency. Monitored supervisor's work calendar and scheduled appointments, meetings and travel. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Coached new employees on administrative procedures, company policies and performance standards.

Restocked supplies and placed purchase orders to maintain adequate stock levels. Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Organized weekly staff meetings and logged minutes for corporate records. Maintained staff directory and company policy handbook for human resources department. Performed research on 60 patients to collect and record industry data. Coordinated travel arrangements by booking airfare, hotel and ground transportation. Restocked supplies and placed purchase orders to maintain adequate stock levels Smile Accent

Office Clerk // Hereford, TX // January 2014 to February 2016 Interacted with customers by phone, email or in-person to provide information. Provided clerical support to company employees by copying, faxing and filing documents. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Responded to inquiries from callers seeking information. Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment. Maintained organized files and stocked supplies to support team needs and maximize performance.

Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

Delivered clerical support by handling range of routine and special requirements. Kept reception area clean and neat to give visitors positive first impression. Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Checked documentation for accuracy and validity on updated systems. Handled incoming business and client requests for information. Opened and properly distributed incoming mail to promote quicker response to client inquiries. Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.

Handled client correspondence and tracked records to foster office efficiency. Supported team members and customers with efficiently and quality. Routed more than 40 calls per day to office staff members. Boosted file efficiency and reduced storage space with proactive management of records and EDUCATION

elimination of redundancy.

Verified cards, gave change and collected and processed over $100 worth of $4000 payments. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Associate of Science - Pharmacy Technology

Amarillo College // Amarillo, TX // May 2009

High School Diploma

Hereford High School // Hereford, TX // May 1985

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