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Business Development Customer Service

Location:
Lutz, FL
Posted:
December 05, 2023

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Resume:

Anthony Russo

Motivated and energetic individual who is constantly looking for new challenges. B2B and C-Suite sales specialist with a large experience with cold calling and building relationships in a quota-carrying role. I have developed several skills in a wide range of areas, enabling me to overcome problems in an organized, fast-paced environment. Priding myself on my ability to grow quickly in any role and be the best version of myself every day. ad1p02@r.postjobfree.com

917-***-****

SKILLS

● Business Development ● Cold-calling ● Lead Generation ● Salesforce ● B2B Sales ● Strategy Development

● Social Media ● Training & Development ● Presentations ● Public Speaking ● Organization ● Project Management ● Microsoft office ● Problem Solving ● Communication ● Leadership ● Customer service ● Decision Making ● Working under pressure ● Time Management EXPERIENCE

Business Development Representative - ConnectWise

November 2022 - April 2023

● Use industry insights in a consultative way to discuss areas of business improvement with a prospect.

● Identify opportunities and pain points within a prospect’s business and create interest in our solutions based on improving business issues. ● Meet predetermined sales objectives based on compensation attainment and call activity. ● Provide team leadership in the areas of sales, management, metrics, systems, and processes. January 2023= 200% of quota (average deal size= $20,365) February 2023 = 345% of quota

(average deal size= $37,319)

Licensed Health Advisor - Royalty Health Solutions February 2021 - August 2022

● Manage my own business in health insurance sales ● Provide customer service for each client/family ● Monitor each client's policy and ensure they are in the best possible position ● Keep a consistent schedule and manage appointments to meet with clients for policy renewals ● Coordinate with new clients to provide a policy for their health needs ● Achieved $100,000 in sales in 8 weeks. IT Support Specialist - OS33 - SaaS

August 2019 – January 2021

● Provided Tier 1 support for client and internal end-users by actively monitoring and triaging the ticketing queue within Zendesk and working with a high volume of calls and system alerts

● Assisted users by providing technical phone support with call logging via the ticketing system

● Configured and managed anti-malware for internal and external employees

● Leveraged internal teams to provide excellent support to clients and users

● Identified potential more significant issues in real-time to better support customers and clients

● Notified the support management team of trending issues

● Searched for potential solutions in the current process to improve the efficiency of the team EDUCATION

DeVry University-New Jersey - Staten Island, NY

September 2018

Bachelor of Science in Cyber Security



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