Joseph Freeman MacDonald

Boston Massachusetts 617-***-**** ad1ozl@r.postjobfree.com

Confidentiality, Integrity, Availability

CAREER SUMMARY

Meticulous, results driven, risk mitigating project manager, seeking a position to head up and train on highly technical equipment, and execute procedures and techniques while utilizing self-employment knowledge and IT experience to benefit operations. Over ten years’ experience as engineering supervisory in Business to Business & Consumer environments. Well-versed in lean project management, business development, and acumen. EDUCATION

Cisco Certified Cyber Ops Associate Program, Holyoke Community College, Holyoke, MA 12/2021

● Intro to Packet Tracer- Cisco Systems ● Networking Essentials- Cisco Systems

● Intro to Linux- Net Development Group ● Cisco Certified Network Associate- routing / switching

● Intro to Cybersecurity- Cisco Systems ● MA Hoisting Engineers License

● Python Essential programmer certificate ● MA Unrestricted Building License / Construction Supervisor

● Cybersecurity Essentials- Cisco Systems ● FL Department of Financial Services 2-15 Designation

● Linux Essentials- Net Development Group ● Series 6- Investment Company variable contracts Representative (unsponsored)

SKILLS

● Microsoft Sysinternals

Suite - TCP View,

ProcEx

● NMAP- security

auditing and

fingerprinting

● Wireshark pcap

traffic (TCP

transcript) analysis

● TCP/IP stack, DNS,

DHCP, Subnetting

● CVSS Vulnerability

Scoring

● Data integrity -

tripwire

● ServiceNow-

P.A.A.S admin

● Forensic Analysis (FTK

Imager, xways)

WORK EXPERIENCE

Internship (Remote), Red River, Claremont New Hampshire 2022

● Support customers via phone and email ticketing system: troubleshooting, monitoring, escalating and closing

● Document all IT service management workflow(s) to resolution (Service Now)

● Update company S.O.P(s) via intranet Knowledge Base articles (share point)

● Administration of Microsoft 0365 and Active Directory accounts, L.A.N(s) and V.P.N(s) (Cisco Meraki / Any Connect).

● Perform small projects as assigned (clean up tickets and ques)

● In down time I stay busy attending training(s) and furthering knowledge of supported systems and infrastructure. Computer Systems Analyst (Remote), Ace Employment, Boston Mass. 2021

● Cisco Certified Cyber Ops Associate knowledge required for this position. Cybersecurity was the main focus of the role.

● Cisco router and switch IOS configuration. Knowledge of basic security and ACL’s for CLI programming.

● Linux system administration, scripting, text editing, check log files, file system hierarchy knowledge

(user/group-add-del-mod)

● Help desk level 1+ troubleshooting, Windows process security (virustotal); Wireless EPS, DLP & OS hardening

● Enterprise security monitoring, Intrusion Detection/Prevention(Snort) and log management (Splunk SIEM)

● ELK network security stack- to ingest, analyze, store and visualize

● Security Onion O.S.- NIDS (Zeek) & HIDS(Wazuh, Sguil, CapME)- Data Normalization and management Machine Operator(temp), Randstad, Milford, Mass. 4.2020-7.2020

● Efficiently and safely operate machines as per manufacturers SOP’s and plant safety regulations.

● Gained experience in a Manufacturing production environment: CGMP, EHS, etc. Operations Associate (temp), Optos, Northborough Mass. 1.2020-3.2020

● Windows 10 Migration Team responsible for updating customers operating systems

● Depending on comfort level- talk them through the upgrade or we set up an after-hours session to upgrade O.S.

● Remote into customer end points and upgrade operating systems from Windows 7 to Windows 10 Machine Operator, Kennedy Excavating, Uxbridge, Mass. 2019

● Operate equipment as per manufacturer specifications as efficiently and safe as possible.

● Adhere to Engineer, DEP, OSHA and BOH order of conditions and plan specifications. Supervisor, First Colony Group, North Grafton, Mass. 2014-2018

● Execution of site and facilities plan with fire suppression system complying with OSHA, FRA, NFPA 58 & NFPA 70 guide lines at a Class 1, Division 1: 320,000 gallon Liquefied Petroleum Gas Propane transload rail terminal: including 500' roadway extension of dedicated 8" DICL water line, mechanical control building and appurtenances. G&U RailRoad: N. Grafton, MA. $1,800,000

● Estimation of 1800' roadway: including Air Bridge crossing of high-pressure natural gas pipeline, river crossings, culvert installation, wetland replication, Conservation Comm. compliance, SWPPP / DEP reporting, ledge removal, blasting contractor assistance, soil boring analysis, sieve testing, crushing & screening ops, etc: Hopping Brook Park: Holliston, MA $990,000

Network Operator, Waters Corporation, Milford, Mass. 2012-2014

● Operated, monitor and control computer systems for the entire corporate data center with 5000 employees

● Monitored consoles, backups/restores, storage devices, environmental systems, and infrastructure

● Analyzed operating instructions to determine equipment settings and operating procedures

● Monitored and maintained RIM ticketing system responding, escalating, and closing appropriately

● Consulted with programming, network & server personnel on operation of applications

● Notified appropriate personnel of network and other computer system outages

● Performed weekly backups and connectivity troubleshooting

● PC workstation imaging, upgrading, assembly and repair

● HOSTMON, NETMON, RESMON, SAP, Linux CLI, Putty, NMS, VPN, Lotus Notes, Raritan, Legato Networker, Active Directory, A/C, UPS, PDU, Generators, etc.

Jr. Network Administrator/General Operations, Mac Med Spa Inc. Milford, Mass. 2010-2012

● LAN, wireless, surveillance systems connectivity

● Network installation of cabling, servers, printers, modems, routers, switches, and peripherals

● Network security audits(oxid.it); 2-Factor Authentication; Password Management (QUEST)

● Responsible for facilities management and subcontractor SLA accountability incl: SEO, PCI, and HIPAA compliance

● Vendor solicitation, qualification and procurement including contract root cause analysis

● Employing Lean Six Sigma principles I achieved a 240% cost savings on a rebranded commonly available product Estimator, Mayberry Group Inc. Hopedale, Mass. 2006-2010 Property Manager General Contractor - S.F.R. Multi family Home Builder & Condo Conversions

● Project execution planning- permitting to tenancy updating budgets to ensure that all designs are in line with the scope, schedule, and budget expectation (MS Project)

● Civil and Architectural plan compliance including VIF items, elevations, layout, etc

● Liaison to Architect and Engineer managing all submittals, RFQ’s, RFP's, RFI's, RFC's

● Subcontractor/vendor solicitation, scopes, qualification, procurement and compliance

● Risk mitigation- identification, assessment & prioritizing of risks followed by coordinated and economical application of resources to minimize the impact of a loss

● Project Management S.O.P(s): Structuring, Prioritizing Functions, Policies, Procedures

● Final close out incl. occupancy permits, realtor and lawyer contract negotiations; 1031 Exchanges - QI designation Project Manager, J.F Mac Corporation, Hopedale, Mass. 2001-2010 Site Development / Underground Utilities / Building Demolition

● Licensed drain layer and septic system installer in 37 Municipalities

● Civil construction value engineering and digitized take offs (earthworks / MS Project)

● Procurement of all work managing P&L of A/R, A/P and financials (quickbooks / excel)

● Responsibilities: take offs, pricing, scopes, scheduling, 5 employees, supervision, production, safety and compliance

● Obtain all bonds, permits, insurance, Dept. of Public Safety planning and coordination

● AIA, DCAM, DEP, DOT and MBTA contract specification adherence

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