Angelia Scott

803-***-****

ad1ozg@r.postjobfree.com

Solution Architect/Principal Business Analyst

Professional Summary

Strategic Solution Architect / Principal Business Analyst highly skilled in product management, with a balance of technical skills and a strong set of non-technical skills, which enable an effective interaction among audiences of diverse levels of experience. Focused on diving efficient and reusable solutions that adhere to application development standards and best practice. A versatile and growth mind-set Information Technology professional experienced in project implementations, business transformations, system migrations and client engagement.

Ares of Expertise & Skills

Computer Technologies: Microsoft Office Suite, HTML

Tools/Servers/Services: AWS Connect, MS Azure, Service Now, Twilio, Screen Meet, USAN, Rally, Workday, Salesforce, IBM Clarity, LIMRA API, Pega (BPM), GoCo, Sitecore, Qualtrics, Rational Doors, SharePoint, JIRA, Confluence, Open text, Decisions Rule Engine, Liquid Office, Documentum, Captiva, Tableau, Nexsure, Bugzilla, Visual Rater C2, Jabber, WebEx, Ensemble, Dimensions, Image Right, WINS, QFM, Quality Center, ISO.net Knowledge Link, MS Office, MS 365, PowerPoint, MDM

Databases/Programing Languages/Frameworks: AWS Connect, AWS Cloud, Oracle, Microsoft SQL, XML, HTML, MS Windows, .Net

Project Management: SCRUM, Business Knowledge, Resource Allocation, Team Management

Programming Technical: Testing, Troubleshooting, Systems Analysis

Digital Technical: Analytics, Content Management Systems, Digital Marketing, UI Design, Google Analytics, Web and Mobile App development and Web architecture

Data Analysis: Data Engineering, Database Management, Resource Management

Project Management Methodologies: Agile (Scrum/Kanban), Rapid Application Development (RAD), Extreme Programming, Waterfall, PMI, CPM, DMAIC and RUP.

Software Application Implementations

Harmony (Life, Disability & Accident Insurance/Health Insurance)

Wynsure, Impurity Bridge, FirstBest, WPC/Inside Out, Insbridge, Ratabase, MFX, Premium Pro, Point (Property and Casualty Insurance)

Health Exchange (HIX), CACS (Healthcare Insurance)

AcUIty, SCUBI (Unemployment Insurance)

Liquid Office, SDWIS, GIS (State Government)

Education

Bachelor of Science Management (NSLS – High Honors) University of Phoenix, Phoenix, AZ

Katherine Gibbs Business School Awarded Certificate for Business Law (Dean’s List) Piscataway, NJ

CCM Awarded Associates of Science Degree Criminal Justice Randolph, NJ

Professional Experience

UNUM Insurance, Columbia, SC Dec 2020 – Present

Solution Architect/Principal Business Analyst

Manage the product life cycle from strategic planning to tactical execution and oversee Product Team

Manage the API standards and authorization for identifying and credentialing of third-party vendors

Collaborate with other stakeholders and third-party vendors to build a Customer Engagement platform across multiple Omni channels and to determine and/or validate functional and non-functional requirements

Perform analytics and monitoring of the operational metrics data governance and data security for monetization of API’s

Identify business and technical problems, architecture frameworks, compliance, security, and regulatory standards and implement tools and configuration changes

Plan tactical delivery of the strategic components through development of business cases and collaboration and oversight of deliverables with Agile teams to develop MVP’s

Primary Client Advocate between IT and business stakeholders to track and record anything processed for End User Services

Partner with business stakeholders, architects, engineers and UX consultants, to identify customer needs and to develop capabilities and strategic roadmaps that are in alignment with the long-term business strategy

Evaluate existing technologies and modernization for cost effectiveness of platforms and prioritize End User Services initiatives

Oversee product development to ensure consistency through product design and implementation

Lead workshops for the review and analysis of the organization’s business intentions, services, processes, and information needs, to identify changes that lead to business improvements.

Coordinate with Principal Solution Engineers to update the existing platform on technical aspects of the organization and to align the business outcomes to the strategic intent

Design and coordinate digital transformation initiatives and contribute to business case creation and backlog

Proactively communicate & collaborate with all stakeholders to communicate, convey & educate the business need & new value proposition to downstream delivery teams

Assist with creating application designs and testing of Virtual Call Center using AWS Connect/USAN and Digital Postcards and work with multiple clients, SME’s, UX and Development teams to define and product backlog

Perform as the functional lead on ensuring the best technologies for implementation to enroll employees onto our benefit platform and manage the data integration between multiple platforms

Evaluate and propose solutions to clients, create and execute strategies for digital transformation for clients and analyze market data and research for new implementing innovative technologies

Infosys (Allstate/Cisco), Chicago, IL Nov 2018 – Mar 2020 Solution Architect/ Product Owner

Evaluated and executed strategies for digital transformation, mapped data fields for migration to AWS Cloud, identified inadequacies and deficiencies and performed ETL to migrate data from current to future state

Collaborated with clients, SME’s, UX team and business to define product backlog, created business rules, defined system logic, and wrote SQL queries to extract data and build data structures

Ran queries or reporting and performed business intelligence to validate and evaluate single-factor authentication process for a government access project and data migration

Created business process graphs, flow charts and data-flow diagrams to recommend improvements,

improve efficiency and to provide best practices and standardization across the organization

Elicited and documented requirements and wrote user stories, created conceptual business models, devised strategic plans and formulated/defined system scope

Led offshore product teams for backlog refinement and point of contact for business issues and validation

Resolved issues, proposed business solutions, and monitored system performance for data quality

Analyzed market data, researched emerging technologies, and tracked data elements for data compatibility and data mapping and reviewed data patterns and trends to produce internal and client reports

Rose International (SC DHEC) Columbia, SC June 2017 – Nov 2018

Sr. Business Analyst

Led elaboration sessions to identify and validate business needs and requirements and translated requirements

into functional specifications for various applications.

Documented business processes for implementation of new applications and redesigning of current applications to adhere to state and federal regulations

Interfaced between stakeholders, data architects and technical staff to develop business processes for state programs and provided consultation on complex projects

Wrote SQL queries to retrieve, validate and manipulate data for application modifications

Monitored system performance for data quality for data reporting and data analysis

Performed validation on artifacts for source integrity and access protocols

Developed and created fillable forms using Liquid Office for system interface

Collected and validated data to create automated workflows for form routing and form automation

Wrote user manuals and trained business on new applications and PMO guidelines for statistical reporting and applied common best practices

Collaborated with development team on ERP system design, system configurations, and system validations on solutions for deployment

Majesco (Hudson) Atlanta, GA June 2016 – June 2017

Sr. Product Owner/Sr. Business Analyst

Led agile project team, and communicated with onshore and offshore to manage backlog

Gathered, documented, and validated data for facultative and treaty reinsurance to validate underwriting risks,

Communicated between stakeholders and IT project team to gain buy-in and validate product deliverables

Developed business strategies and prioritized client needs for business transformation

Executed security testing and penetration testing and assisted with interpreting the test reports

Resolved system issues and proposed business solutions to streamline business processes and to reduce defects

Formulated and defined scope and wrote procedures to solve problems and recommend solutions

Wrote and defined user stories using JIRA, led SCRUM of SCRUMs, prioritized and groomed product backlog

Facilitated meetings to elicit business requirements, determined inconsistencies, similarities

Analyzed and evaluated business systems and user needs to align with business requirements

NIIT Technologies (AFLAC) Columbia, SC Nov 2015 – June 2016

Sr. Business Systems Analyst

Managed Agile BA team, elicited and documented business requirements to align with the business needs for system implementation and migration to an SOA architecture platform

Led meetings to elicit business requirements, created user stories and translated into functional specification for system implementations and system design

Validated system data and documented business processes for vendor interfacing and performed gap analysis for current to future state for ERP systems and use business intelligence to analyze current and historical data

Performed risk assessments to identify risks for implementing security measures and compliance protocols

Collaborated with stakeholders, business SME’s and development team to create business rules

Wrote use case scenarios, story boards and documented process workflows

Rose International (SC DHEC) Columbia, SC Mar 2015 – Nov 2015

MDM Data Governance Analyst/Lead Systems Analyst

Led client requirement solicitation for formation of the MDM data governance federal program

Created policy standards for the enterprise data governance program initiative and assign data stewards

Interviewed program areas to validate data controls across eighty-eight applications for data integrity

Gathered data to build a repository with clearly defined policies and access rights

Elicited and validated data, wrote detailed business requirements and translated into functional specifications

Documented business processes and assisted SAS to comprise a Master Data file to create a golden record of data and mapped GIS address locations to manage customer information and security network protocols

Created data model to organize data and performed data cleansing to gather data elements using Open Text

Wrote SQL queries to retrieve and validate data in database for reporting and data cleansing efforts

Analyzed business operations and performed gap analysis to determine opportunities to automate processes

Capgemini-gs Inc (SC DEW) Columbia, SC Aug 2014 – Mar 2015

Sr. Consultant/Sr. Business Analyst

Led elaboration sessions to identify and validate business needs and requirements and translate to functional specs and performed data mapping from currents state to future state design

Documented business processes for the SCUBI initiative to their individual state specified rules and laws for federal project

Re-engineered business requirements to ensure maximum productivity and consistency and created client deliverable artifacts, such as process flows, functional screen mockups and report finding for client approval

Performed data mapping to review database tables to evaluate and implement new application

Implemented state rules and guidelines pertaining to various insurance programs and benefits administration and provided consultation on complex projects

Perform compliance checks and security reviews against requirements on policies and business standards

Developed business rules and requirements traceability, performed data mapping for system integration and identified inadequacies and deficiencies across multiple departments

Created and executed test plans and prepared prototypes for user interface designs

CGI (MA HIX/Delta Dental) Boston, MA Jan 2011 – Aug 2014

Sr. Consultant/Sr. Business Systems Analyst

Managed and mentored analysts and led discovery sessions to elicit business requirements

Wrote SQL queries to extract data and updated database tables for premium reporting

Communicated with key stakeholders to build client relationships across multiple state and local government agencies and performed data mapping from currents state to future state design

Documented business processes, created artifacts and developed business rules for system design

Designed insurance forms for Health Exchange for English and Spanish translation and wrote technical manuals

Formulated test strategies and identified gaps for potential IT solution options and risk assessments

Identified inadequacies and compliance specifications across multiple platforms, monitored system performance data quality and analysis reporting and trained business users on the HIX modules

Created system design workflows and maintained application dashboard for reporting and maintenance

*Additional Employment Available if Needed

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