Data Entry Clerk/Office Manager/Administrative Assistant

Customer Service Call Center Representative

Melissa LaShawn Lamons

**** ******* ***

Tampa, FL 33605

813-***-****

ad1oyc@r.postjobfree.com

Training and Knowledge:

• Seven plus years of Data Entry experience

• Excellent oral and written communication skills

• Ability to envision goals and develop strategies to motivate team and co-workers to achieve those goals

• Knowledge of Microsoft Windows, Works, Office and Outlook

• Knowledge of Medical Manager Office skills

• Comfortable working in a fast-paced environment, excellent ability to handle multiple tasks, excellent cash handling, math, problem-solving, customer service, communication and organization skills.

Work Experience:

Tier 1 Fulfillment Associate

Amazon Fulfillment Center TPA4 - Temple Terrace, FL

November 2021 to December 2023

1. Stower- stowed inbound items into different size pockets on robotic pods

2. Problem Solver- rescanned items that were not scanned into system in the Decant Department before

coming upstairs to Stowing

3. ICQA Rep.- recounted items that were inaccurate in the inventory database system

4. Palletizer-Scanned and stacked outgoing packages into delivery cart/crate to go out on delivery trucks

stationed on the back ship dock.

Accounts Receivable Specialist

Armadillo Enterprises (Dean Guitars) - Tampa, FL

March 2022 to November 2022

1. Handle inbound and outbound calls daily to collect payments from Music Supply Companies that in

debt of an outstanding balance with Armadillo Enterprises.

2. Process payments as scheduled by either client's credit card on file, mail in check, wire (ACH) payment

and/or check by phone (in-house check made)

3. Approve and process new musical equipment and supply orders for clients.

4. Scan documents (completed order forms, receipts, invoices and billing statements).

5. Emailed and/or mailed out missing billing statements and/or invoices to the clients

Debt Collector

Zwicker & Associates, P.C. - Tampa, FL

October 2021 to March 2022

Taking inbound and making outbound calls to debtors regarding the outstanding balance(s) on their

credit card accounts to negotiate to pay the balance in full, offer a settlement and/or payment plan while

the account is still in good standards, in an active litigation or judgement.

Engagement Specialist

Healthmap Solutions - Tampa, FL

July 2021 to October 2021

• Reach out patients that suffers from CKD (Chronic Kidney Disease), High Blood Pressure and Diabetes

by via phone call, email and mail (USPS) to inform them about our Care Navigation Health Program

that is approved by their health plans (Cambia/Regence, Florida Blue, Health New England, Humana and

WellCare).

• Schedule and forward patients' accounts that consent to the program to a Care Navigation Registered

Nurse to complete the process of the program and health risk assessment.

• Data Entry to record customer information within our customer service database

• Engage with clients in a friendly and professional manner while actively listening to their concerns

• Make outbound follow-up calls to all of the patients that have not consented to the program.

Customer Service Billing and Collections Claims Rep.

CareCentrix Medical Call Center - Tampa, FL

August 2016 to June 2021

• Assists patients with discussing their billing statements for active account(s) balances, bad debt write-

offs and deductible benefits plan policy with their health plan carrier

• Make adjustments and changes to the patient's account such as: payment plans, address change, add

secondary insurance information, gross credit adjustments, recoupments adjustments and refunds

• Mail out patient secondary insurance claim forms, itemized billing ledgers, patient payment receipts,

HIPAA Authorization Release forms and Financial Hardship Waiver applications

• Work offline OOP EST (Out-of-Pockets Estimate) Spreadsheets for DME providers (Medtronic, Biomet,

Roche, EMSI, Insulet, Alere and Orthofix)

• Reach out to Health plans (Cigna, BCBS, Horizon, PEIA, Fallon, Coventry, Anthem, Aetna, NHP/Always

Health and all Government health insurance) to confirm patients benefits

• Receive inbound calls from patients, health plan providers and service providers

• Review and discuss claims with the contracted service provider

• Assist patients with making their payments online, on the auto-pay system and/or transferring the

patient to a live Account Specialist Rep to assist with payments on a secured phone line

• Provide patients and/or service providers of Out-of-Pocket estimates for Durable Medical Equipment

(DME), Home Health Aide (HHA) and Home Infusion Therapy (HIT) services prior to rendering services

to the patients.

CSR-Escalations Management Agent

CGS (Computer Generated Solutions) - Tampa, FL

December 2015 to August 2016

responsible for phone activation, canceling orders, porting numbers, placing orders for sim cards and

return kits packages

• Handle high call volume of inbound calls

• Answer customers questions and concerns about their device

• Problem solving customer’s issues in a timely fashion

• De-escalate calls with irate customers by calming them down to further assist them, finding a

resolution for their issues and/or questions, processing replacement device(s) orders, handled Direct 2

You rescheduled appointments & cancelation, and make account adjustments

Babysitter/Housekeeper

Self employed-Tampa, FL

January 2011 to May 2014

*Caregiver to children from ages 0-4 years old.

*Caregiver of a child with special needs.

*When I'm not babysitting I clean homes for extra income

Accomplishments:

Became more experienced and have hands on with children. Teaching and preparing them for headstart school readiness.

Skills Used:

Listening, communication, and motor skills

Assistant Office Manager/Cashier

Aramark-Tampa, FL

October 2004 to July 2008

Supervises a staff of 20 people

• Cashed out cashiers at the end of their shift.

• Maintains proficiency of a task that is assigned

• Prepared and revised a weekly schedules to be submitted in a timely manner.

• Exceed productivity standards

• Verify and input concession stands daily inventory onto Microsoft Excel spreadsheet

• Periodically run system queries as necessary on cashiers register and perform other duties as requested or assigned.

• Handle vast amount of money as necessary verified each cashier bank before depositing or leaving cash room.

• Responsible for making sure each concession stand is cleaned, chargeable products has inventory for Mid-month and End-month when necessary set for the next upcoming event.

• Served as a Bartender and Banquet Server on required events

Data Entry/File Clerk

Quest Diagnostics-Tampa, FL

January 2003 to September 2004

Responsible for verifying specific tests ordered by physicians on patient's requisitions

• Called all physicians that submits an incorrect Test In Question (TIQ)

• Input patient's information onto a Microsoft Database (Excel) in a timely manner

• Filed away all completed requisitions sheets

• Pulled and filed away specimen tissues for Lab Technicians

• Opened, sort and labeled all untested specimen tissues

Education:

Criminal Justice

Hillsborough Community College-Tampa, FL

2009 to 2014

Diploma in Administrative Assistant

Brewster Technical Center-Tampa, FL

2008 to 2009

Diploma in Medical Secretary

Brewster Technical Center-Tampa, FL

2001 to 2002

Diploma in High School

Gary Adult High-Tampa, FL

1989 to 1992

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