Yolanda Holloway

Dallas, TX, *****, US

ad1oxm@r.postjobfree.com

+1-214-***-****

Dynamic and results-driven Senior Analyst/ Mortgage Loan Specialists with 20+ years of experience in loan servicing, mortgage loan closing, portfolio management, assessing creditworthiness and ensuring compliance for diverse financial institutions. Solid knowledge of underwriting guidelines, servicing of conventional and government loans and loan procedures. Demonstrated the ability to establish and maintain positive relationships with clients, vendors, external and internal partners. Strong leadership abilities combined with a collaborative approach to drive meaningful outcomes and exceed organizational goals. Seeking a challenging role to contribute to the success of a reputable lending institution.

Work Experience

Senior ( Sr. ) Servicing Specialist

Fannie Mae - Dallas, TX

March 2012 to June 2023

Supported phone and email management inquiries from internal and external constituents with Fannie Mae Single Family policy and procedure. Awareness of risk types, policies and controls measures and processes. Comply with applicable laws, rules, and regulations and adhering to policy and procedures.

• Contributed expertise with loan servicing, loss mitigation, lending operations, compliance, fraud prevention, portfolio management, risk assessment, and Fannie Mae's Servicing Guide and applications.

• Ensure the compliance of mortgage loan acquisition, securitization and servicing processes.

• Provide subject matter expertise and interpretation of policy and procedures to external stakeholders and business partners.

• Build and maintain strong relationships with key partners in Relationship Management, Counterpart Risk, Technology Support Departments and Master Servicer’s / Sub Servicer's.

• Able to learn and adapt to new technologies

• Interacted with team members, internal/external customers, and Servicer’s.

• Able to identify, mitigate, manage, resolve,and escalate risks and issues to the appropriate departments.

• Understanding of Loan Processes,Procedures,Products and Loan Servicing.

• Understanding the basics knowledge of Business Processes,Systems and Tools used in the Loan Process and Mortgage Servicing.

Sr. Modification Closer

Bank of America - Richardson, TX

September 2009 to March 2012

Mortgage industry professional with loan processing experience and a comprehensive knowledge of conventional and government loan programs.

Ensure compliance and company policies, underwriting guidelines and lender-program requirements were adhered.

Diligent and detailed in clearing underwriting conditions, verifying loan documents and reviewing file documentation to guide each loan from pre approval to closing. Providing support to loan officers, underwriters team by ensuring the timely, judicious and accurate process of the mortgage closing process.Authorized funding for the closing transactions. Online Banking Customer Service Representative

Countrywide Bank, FSB - Irving, TX

March 2007 to February 2009

Process retail deposits,certifications of deposits, checking and money market accounts for new and existing accounts.

Ensure regulatory compliance guidelines such as AML and BSA were adhered to. Explain policies and procedures related to expedited fund’s availability and electronic funds transfers. Team Lead Senior Loan Funder/Closer

Countrywide Home Loans - Plano, TX

March 2003 to September 2007

Ensured title companies adhered to Countrywide/BOA policies and procedures and handled/resolved all post-closing loan issues prior to funding.

• Ordered and facilitated prompt delivery and receipt of bank wires.

• Prepared closing documents, performed loan data entry, and issued closing documents in a timely manner.

• Reviewed and cleared underwriters’ conditions.

• Ensure the accuracy, quality and integrity of all reports entered into the company servicing system.

• Communicate with document originators and underwriting liaison to resolve discrepancies and complies regarding changes to loan documentation.

• Maintain electronic drawing file records for documents being submitted for approval for mortgage closing.

• Performed a variety of clerical and administrative tasks, answering phones and variety of other tasks to keep business running effectively.

• Reading and understanding drawings, manage quality control documents,and client communication to determine requirements for proper distribution.

• Complying with state, government and company regulations standards. Education

Associate of Business Administration in Business Administration El Centro Jr College - Dallas, TX, US

Skills

• Compliance management (10+ years)

• Mortgage Servicing (10+ years)

• Portfolio Management (10+ years)

• Senior Leadership (8 years)

Links

www.linkedin.com/in/yolanda-holloway-17560474

Certifications and Licenses

Basic of Compliance Management, Business Administration and General August 2023 to August 2025

Project Management Essential Certification

September 2023 to September 2025

ISO Management System Audit Techniques and Best Practices August 2023 to August 2025

Certified Notary Public

August 2023 to August 2026

HIPPA Compliance Certification

September 2023 to September 2024

GDPR Compliance:Essential Training

September 2023 to September 2023

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