RESUME

Personal Information

Name:

Yidi (Heidy) Zhao

Gender:

FEMALE

Date of Birth:

****/**

Residency:

SHANGHAI

Email:

ad1oxh@r.postjobfree.com

Marital S:

Married with Child

Mobile:

001-206-***-****

Self-appraisal

Have the experience that handle global shippment, know the procedure of the ocean import /export and air import/export shipment, have the responsibility to resolve the emergency issue.

Working hard, would like to work under pressure and challenge, be independent.

Carefully and responsibly, have the teamship spirit.

Work Experience

2015/09- 2022/07: NYK/ONE

-Customers Service

(2015/09-2018/04 Position: indoor sales of EU line )

1.Space control of EU line (MD & FE & AEF)

2.Communicate with Doc center

3.Quote the rate for PP client.

4.Use CS hotline to answer client’s question.

5.Use group mail to answer client’s email query.

6.Coordinate with other department to solve client’s problem.

7.Communicate with Doc center of daily work.

(2018/04-2022/7 Position: Assist Mangager of American line )

1.Solve the urgent case when it happened

2.Impove the service quality

3.Deal with the complain issue

4.As the contact window for VIP client (Walmart, Amzon)

5.Replied and communicate with US colleague and client

2010/07-2013/07: Senator International Freight Forwarding(Shanghai)Co.,ltd

-Solely German-owned Corpration/ Enterprise in China

(2010/07-2011/07 Position: Team Leader of South American for sea export )

1. To carry out daily operations tasks efficiently and work within area guidelines and Company's policies and procedures. Key Tasks To follow up on routing orders

2. order acceptance and feedback to customers and overseas stations; handle bookings and pick-up arrangement - Check and verify documents - Carry out approved proposed improvement

3. Arrange and monitor customs clearance - Follow up on delivery to customers until receipt of shipment - Incident management-handles customers' inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues

(2011/08-2013/7 Position: Sales Assistant, take care of VIP Client)

1.To build strong, value-driven, long-term Client rapport and deliver excellence in a co1mmitted and consistent manner

2.Prepare, recommend and negotiate pricing, terms and conditions for quotations, blanket agreements and contracts for management approval;

3.Make sop and work side-by-side with Operation Team to keep track clients

4.performance and take appropriate and timely remedial measures.

2009/2-2010/06 Collyer Logistics

--Partner Company (3 foreigners constitute partner freight company)

Position: Customs Service Leader of Import function

1. Responsible and promote the team effect

2. Pay more attention of the profit increase

3. coordinate and balance the relationship with other department

4. Maintain existing customer to take order and give good service. Control new projects under development until implementation.

5. make the training with the new staftt

2007/08—2009/02: ABX LOGISTICS CO.,LTD

--investment company and sell to another freight forwarding at beginning on 2009

Position: Customer Service, special for Italy Client

1. Initiate and participate in necessary customers meetings and events

2. Coordinate internal resources necessary and assist. to find new client

3.Solve the shooting case in time for North China and set up the pricing for Italy Area

4. Support Sales in collection of necessary data in view of customers' negotiations

2003/07--2007/08 DHL-Danzas GLOBAL FORWARDING

Position: Key account customer service

1. Provide excellent customer service/support

2. Handle customer inquiries for assign product lines, such as pricing, order status, Provide feedback to the relevant sales personnel regarding order status and/or changes.

3. Collect, document and consolidate customer feedbacks/complaints according to defined procedures/system. Initiate coordination with the relevant personnel such as sales, logistics, warehouse and finance to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Support supervisor/sales supervisor any unmet customer needs

4. Arrange delivery schedules based on customers’ delivery requirements and electronically process delivery orders. Track feedback from transportation or warehousing service providers/ suppliers/ carriers/logistics etc. to ensure timely order delivery. Communicate timely with customers on delivery status.

Education

2003/09--2006/07

Shanghai Institute of Foreign Trade

International Trade

University

2000/09--2003/07

Shanghai University

Secretary

Colleague

Language Skills

Can speak Mandarine fluently.

Contact this candidate