MEGHAN

FRANK

MBA

ad1owj@r.postjobfree.com

847-***-****

www.linkedin.com/in/meghan

-e-frank-mba

PROFILE

• 6 Years of Operations Management, Sales Enablement, Strategic Planning and Development

• Master of Business Management and Marketing

• Decision Making & Negotiation Skills

• Eager to apply my skills to a growing organization WORK HISTORY

Property Manager – Sugarbush Ski Resort

Alterra Mountain Company / Warren, VT / Sept. 2022 – March 2023

• Managed day-to-day operations for 25 properties with an approximate net value of about $15 Million of the Resort Property Lodging Department.

• Oversaw Property Management supervising, planning, payroll, onboarding and staff scheduling.

• Cultivated vendor relations, managed costs and revenues to include product, pricing, yield management and purchasing.

• Lead bi-weekly stand-up meetings regarding operational issues, public service outages, and addressed hot topic issues for the day amongst a staff of 11.

• Through continuous conflict resolution review and feedback on escalated issues, negative scores reduced by 5% resulting in greater guest satisfaction.

• Collaborated with housekeeping, maintenance and resort executives to ensure a safe and attractive experience for guests and employees. Senior New Business Coordinator / 2021- 2022

New Business Coordinator / 2019 - 2021

The Vermont Agency / Colchester, VT

• Managed the operational efficiency and velocity of new business acquisitions, resulting in a 15% increase in efficiency for 50+ producers over 5 regions throughout the Northeast for all life, annuity, and brokerage lines.

• Modernized the policy submission process from a physical to an electronic platform, resulting in a 40% reduction in average submission time, and a 20% increase in monthly and annual targeted revenue goals.

• Conducted analysis on the effectiveness of current training methods and introduced new interactive training modules on business retention, servicing procedures and electronic policy submission success.

• Assisted agents with personal and sales marketing materials.

• Managed and communicated policy changes from National Life Group.

• Problem solved in-force policy issues to agent and client satisfaction. Contact Center Representative II / 2018 – 2019

Contact Center Representative I / 2017 – 2018

National Life Group / Montpelier, VT

• Life Insurance and Annuity specialist assisting customers and contracted agents with the full product life cycle, from selling to product management.

• Conducted trainings for new hires.

• Accomplished independent projects to improve efficiency and information accessibility within the business unit.

• Managed escalation calls.

• Executed policy changes while providing exceptional customer service.

• Identified policy issues and followed compliance procedures to produce solutions. SOFT SKILLS

PROFESSIONAL SKILLS

• Innovative Problem

Solving

• Communication

• Collaboration

• Time Management

• High Emotional

Intelligence

• Leadership

• Adaptability

• Creativity

• Operational Management

• Database Management

• Sales Administration

• Partnership Development

• Product Training

• Microsoft Office

o Excel – advanced use

• Adobe Creative Suite

• Social Media Marketing

• Business Process Outsourcing

• Omni Channel Customer

Support

EDUCATION

MBA - Environmental

Management – 4.0 GPA

University of Arizona

Forbes School of Business and

Technology

2018-2020

BS - Business Administration

University of Vermont

Grossman School of Business

2012-2016

Marketing Concentration

Minor in Sociology

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