Customer Service Administrative Assistant
Resume:
Louise M. Ashby
Springfield MO 65804
417-***-**** (text or message)
417-***-**** (message only)
OBJECTIVE
Seeking to obtain a position with a progressive company where my extensive managerial, administrative, and customer service knowledge and skills can be utilized to maximum proficiency, increase profitability, and provide opportunity for personal and professional advancement.
SUMMARY OF QUALIFICATIONS
● Achieved long-standing success in managing the operations of a service-oriented business, with extensive experience in making and executing high-impact decisions;
● Extensive experience in establishing and maintaining professional relationships with customers, clients, vendors;
● High attention to detail, with exceptional organizational skills and ability to set, manage, and achieve priorities;
● Self-motivated with ability to work well independently and with others in fast-paced business environment;
● Demonstrated ability and enthusiasm to learn new skills as necessary to achieve business objectives;
● Experience with Microsoft Office and the use of internet-based business portals and database management software.
EDUCATION
● Queensborough Community College, NY - Sciences
● Westchester Community College, Valhalla NY- Sciences, Political Science, Business Administration
● Pace University NY - Business Administration, Sciences, Political Science
PROFESSIONAL EXPERIENCE
L.M. Ashby Springfield, MO
2015-present
● Consulting Independent Service Companies with manufacturers and third-party administrators as liaison between all three.
Springfield TV Repair
Springfield MO 2012-2014
● Founded Springfield TV Repair, a small consumer electronics service technicians as staff employees;
● Instituted and maintained business operations processes including technician workflow management, on-site service scheduling, parts ordering, and shipping product.
● Managed and filed claim processing
● Financial recordkeeping
● Developed new and continued existing working relationships with customers, clients, manufacturers, and vendors
Community Sound & Video, Inc. Springfield, MO
General Manager
● Performed a wide range of managerial and admiistrative duties in a small consumer electronics service center including management of administrative assistant and technicians on staff;
● Developed and maintained excellent, long-lasting relationships with an extensive network of customers, clients, manufacturers, and vendors,
● Guided business development strategy over time to maintain efficiency and profitability in an increasingly challenging industry,
● Established implemented, and maintained business management systems to ensure day-to-day functionality and accountability of business operations, including customer database, technician workflow, parts ordering, warranty claims, shipping and receiving systems,
● Maintained detailed and accurate financial records, while following standard accounting principles and procedures.
OTHER INDUSTRY-RELATED ACTIVITIES
Served as president of National Independent Service Centers-Technicians NISC-t, an advocacy and best practices sharing association for high integrity independent consumer electronics service providers;
Member of National Electronics Service Dealers Association (NESDA), a professional trade association in the consumer electronics industry;
Elected by peers to serve as chairperson for NESDA Member Benefits Committee, and in this role actively organized and recruited qualified individuals for industry improvements.
Contact this candidate