JENNIFER L BROWN

**** *. ******** ***, *********, CO 80128

303-***-****

ad1ov4@r.postjobfree.com

SUMMARY

Over 30 years of experience in Technical Program Management/Product Ownership has enabled me to develop and implement international strategic initiatives through the system development life-cycle utilizing agile methodology. Well-polished abilities to research, monitor, analyze, forecast, as well as develop and implement methods and procedures, with strict attention to detail have resulted in optimal efficiencies in vendor/project management and systems automation. Directing and mentoring over 50 international project managers and staff throughout my career, has allowed me to negotiate with teams and provide valuable business models to drive results within the parameters of the corporate vision.

Specialties: Product Ownership/Vendor Management/Telecommunication/Broadband Operations/Engineering/Technical Project Management. Development and implementation of strategic business initiatives. Eligible for security clearance.

WORK EXPERIENCE

Manager – Finance Billing System Operations/Implementations

Viasat, Inc. May, 2016 – Nov., 2023

Responsibilities include expanding my knowledge base by working with cross-functional teams to ensure clear understanding/translation of Business Requirements to System Requirements. Aiding in the implementation of key international business initiatives through the management of the System Development Lifecycle, vendor relationships, and business partners. The development of Key Performance Indicator tracking methods to provide complete and accurate data for quick, flexible adjustments to meet business objectives, manage release calendars, project prioritization, and forecast workforce requirements. Key accomplishments include:

Manager for the Billing Operations team directing the tactical daily operations including $47M/month in bill generation, billing escalations, B2B, and B2C operations.

Creator/Manager for the Finance Systems Implementation team overseeing system enhancements, production fixes, and escalations utilizing the agile methodology.

Directed, designed, and implemented standardized testing and testing automation incorporating regression, functional, and UAT testing streams resulting in a 200% increase in tests completed reducing defects and risk across the international business units.

Financial systems SME/SPOC for international BOSS systems for international service launces in 6 countries (Mexico, Brazil, Spain, Poland, Norway, Italy). Documenting all system requirements and directing UAT testing to comply with SOX and Regulatory requirements using agile methodology.

Improved efficiency for US operations from 5% to 35% in 1.5 years reducing manual billing processes from requiring 3 resources over 8 hours to 1 resource for 2 hours through research and implementation of user friendly automation and standardized processes.

Designed/implemented standardization for gathering business requirements and translating them to system requirements.

Developed and implemented Agile scheduling for the team and testing utilizing JIRA framework and Zepher test package. This resulted in an increase in test coverage from ~200 test cases executed per year in 2016 to ~25K test cases executed in 2023.

Created/Maintained partnerships with cross-functional teams to streamline processes, develop system requirements, and manage release timelines.

Developed and maintained tracking/reporting processes for project prioritization and implementation. This helped to ensure that the development teams and vendors were provided with the appropriate information to meet/manage the business needs and the appropriate costs were provided to the Business Stakeholders for budgeting/forecasting.

Managed code implementation scheduling/approval for all Finance back office systems and reporting.

Managed vendors, internal partnerships, and implementation of 120 enhancements to successful conclusion in a single year.

Implemented key executive communications for project tracking, ROI, prioritization, and status leveraging JIRA, Tableau, Alteryx, and all MS Applications.

Directed invoice, billing, reporting, and accounting implementations for international service launch.

Developed and created a knowledge base and team member onboarding documentation to ensure new team members had all the tools required to be successful.

Mentored multiple employees to new positions within the company helping them expand their skill set to meet their career goals.

Successfully coordinated business/product owners and technical teams to set expectations and review requirements ensuring all stakeholders are represented and excited with each new feature/system deployment.

Implemented standardized business requirement and system requirement documentation streamlining project intake with sustained, reproducible results. This resulted in clear, accurate level of effort for development teams and business owners.

IT Billing Systems Analyst – Billing Systems Analyst III/IV

Cricket Communications, Inc. July, 2011 – May, 2016

Responsibilities include expanding my knowledge base by working with cross-functional Cricket teams to ensure clear understanding/translation of Business Requirements to Functional Requirements. Aiding in the implementation of key business initiatives through the flexible management of the System Development Lifecycle, vendor relationships, and business partners. The development of Key Performance Indicator tracking methods provide complete and accurate data for quick, flexible adjustments to meet business objectives, manage release calendars, and forecast workforce requirements. Key accomplishments include:

Acted as team lead for the Billing Services team managing the tactical implementation of Billing System enhancements and production fixes including escalations and executive communications.

Managed 75 Billing System consultants.

Responsible for Vendor Management of multiple vendors with an average annual budget of ~$14M.

Provided operational support for Billing Services and Systems.

SME/SPOC for transition to AMDOCS billing system and the sunset/turndown of the legacy billing systems.

Decommissioned 21 legacy applications for the merger of AT&T/Cricket Communications.

Created/Maintained partnerships with internal Cricket teams to streamline processes, develop system requirements, and manage release timelines.

Developed and maintained tracking/reporting processes for Life Cycle Request (LCR) management. This helped to ensure that the vendor was provided with the appropriate information to meet/manage the business needs and the appropriate costs were provided to the Business Stakeholders for budgeting/forecasting.

Successfully implemented Production Trouble Report (TR) management process reducing backlog TRs from 166 to 16 in a single quarter.

Managed code implementation scheduling/approval to 18 non-production environments.

Vendor management, internal partnerships, and project management of 120 enhancements to successful conclusion in a single year.

Implemented a Release Coordination role reducing and maintaining Billing System launch related defects to zero for the first time since the implementation of the current Billing System.

Analyzed operational performance against a multimillion-dollar national budget.

Utilized Oracle Business Accounting software to produce/book journal entries.

Managed and reconciled 22 Balance Sheet accounts.

Developed and implemented a centralize payment reporting process that provided Wachovia payment detail shared by the Sr. and Staff accounting group across the entire West Division (7 States) to complete Accounts Receivable reconciliations.

Worked on development team for standardized processes.

Created and provided training.

Provided monthly analysis/reconciliation of over 2000 P&L accounts.

Provided internal/external audit analysis.

EDUCATION

Global Knowledge-Carey, NC 2014

ITIL Foundations Certification

Purdue University-Lafayette, IN 2011

Lean Six Sigma Green Belt Certification, Advanced Lean Certification

University of Phoenix-Denver, CO 2005

Bachelor’s Degree in Business, Marketing, & Management with additional studies in Computer Information Systems.

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