Natalie Wilson

**** ************ ****

Jefferson City, MO 65101

573-***-****

Work Experience:

Office of State Court Administrator, Information Technology

Information Security Officer – July 2018 – Present

Duties:

Supervise and manage the OSCA security team’s creation, disabling and editing of user IDs, and user provisioning according to policy and security policies.

Supervise and manage the OSCA security team's troubleshooting of user issues, including but not limited to security access issues to applications used within the judiciary.

Oversee and mange the courts mobile device management system.

Oversee and manage the courts mail relay system (Proofpoint), including the courts encrypted email solution with Proofpoint.

Follow prescribed procedures for the establishment and denial of access, answering questions from system users and assisting them with security related problems via telephone or remote support.

Adhere to change management processes, ensuring the required approvals are obtained prior to granting user access to application data, document user request through the judiciary tracking system.

Oversee and manage the OSCA security team when they perform audits of the court’s application accounts.

Oversee that the OSCA security team grant access permissions in an accurate and timely manner for all court applications.

Help and oversee that the OSCA security team utilize court applications to fulfill security requests.

Update standards, office, procedures, policies and technical manuals as directed

Assist and oversee with monitoring hardware and applications used and maintained by the OSCA security section.

Assist and oversee controlling and protecting databases and networks.

Oversee and manage the distribution and audit of the courts multi-factor authentication system (RSA tokens).

Share ideas and thoughts to better secure the courts in new security technologies.

Take the lead technical role on security projects as assigned.

Supervise and manage staff.

Develop and recommend OSCA policies, procedures and methods to protect sensitive data and information from being compromised.

Manages the Judiciary's Information Security Operations

Determine security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; and identifying integration issues.

Performs system-level assessments where appropriate with the assistance of system owners.

Design and conduct security audits.

Develop the budgetary requirements for systems security.

Recommend for consideration as appropriate new or modifications to existing security protocols based upon approved NIST standards.

Oversee and manage security assessments and network penetration testing at a minimum of every 3 years as approved by the Missouri Court Automation Committee.

Serve on various committees with other state, and federal IT security professionals.

Office of State Court Administrator, Information Technology

Information Security Specialist - January 2012 – July, 2018

Duties:

AirWatch Administrator. Administrate and maintain the mobile device management of 1300 mobile devices for the judicial system. Duties include making sure the AirWatch environment is operational at all times. This includes making sure the servers are up and running, the services on those servers are up and running, and the services are communicating properly with the Console Server. Other duties include enrolling devices, and ensure devices are up to date, and not compromised, troubleshooting devices that are having issues. Help maintain the certificates on the AirWatch Servers. Teach Judges and other staff how to sign documents from their mobile devices.

Active Directory User Provisioning – create, disable, and delete accounts. Troubleshoot AD permission issues.

Setup folders and permissions on the network.

Setup, maintain, document, and troubleshoot JIS, JMS, MOJJIS, RSA, Casenet, and Efiling permissions.

Setup, maintain, document and troubleshoot RACF ID’s (SAMII Users).

Administration of passwords maintained by the security group.

Audit of stale and unused AD Accounts and JIS Accounts.

Troubleshoot and maintain Proofpoint mail relay appliance and Proofpoint enrcrypted e-mail. We also deploy Proofpoint TAP (Targeted Tap Protection) – an extra layer of protection that helps ensure phishing e-mails and e-mails containing viruses do not reach the employees mailbox.

Keep up on Cisco Sourcefire alerts. Sourcefire alerts us when PC’s are possibly infected, we troubleshoot these alerts and ensure the PC’s are removed and cleaned from the network if it is determined that they are infected.

Enroll all users for the judiciary in SANS Cyber Security Training once a year. Ensure that all users complete the training in a timely manner.

Troubleshoot, maintain and upgrade the RSA Servers.

Use Cherwell Service Management to create and close tickets in a timely manner.

Research and review of security issues and future security enhancements.

Various other security issues that may arise.

Office of Administration, Division of Information Technology Services

Information Technologist III – January 2006 – December 2011

Duties:

Worked on a Tier II Helpdesk for the Office of Administration and also supported the Department of Agriculture.

Fielded questions regarding software and hardware problems.

Setup users with VPN software and accounts, fielded questions when users were having trouble with their VPN connections.

Granted permissions to folders and files on various servers.

Helped end users with setting up various equipment, imaging and wiping hardware, such as PC’s and laptops.

Managed PC roll-outs for new equipment, and projects for office moves and remodels. Removed and cleaned viruses/spyware from infected machines.

Have knowledge of Microsoft Active Directory setting up new users, global distribution lists, security groups, new users, mailboxes and contacts.

Granted users permission to mailboxes and files and folders.

Deployed and fielded questions regarding Blackberry devices for users.

Various other hardware and software issues that arouse.

Office of Administration, Division of Information Technology Services, Finance and Administration, Senior Office Support Assistant – January 1999 - 2005

Duties:

Took various meeting minutes, and distributed

Updated division Organizational Charts using Visio Software

Typed up Timesheets for Staff Weekly – Excel Spreadsheet

Entered time into the SAM II HR System

Maintained Central Filing System for Division

Scheduled statewide conference calls

Typed various documents: letters, memos, reports, expense accounts etc.

Updated State Directory Listings using an Access Database

Backed up Office Services Supervisor

Paid bills in SAMII Financial

Mailed out SDC Billing

Setup orders in SAMII Financial

Kept track of Fixed Assets in SAMII Financial

Made financial deposits for the division

Various other work duties as assigned by my supervisor

Education:

1994-1998 Fatima High School

Main Street

Westphalia, MO 65085

1996 – 1998 Nichols Career Center

609 Union

Jefferson City, MO 65109

Finished course in Business Administration

03/01 – 2006 Columbia College

3314 Emerald Lane

Jefferson City, MO 65109

Bachelor’s Degree in Computer Information Technology

01/16/2013 Completed Course in State Project Management

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