TRACY OWEN

*** ******* ****** *****, ********, Virginia 23236 (C) 804-***-**** (W) 804-***-**** ad1our@r.postjobfree.com

OBJECTIVE

Active participation in company operations which will allow me to contribute my accounting skills and management experience.

EMPLOYMENT

Accounts Receivable Supervisor February 2000 - Present

McGuireWoods LLP Richmond, Virginia

Oversee daily cash application and cash reconciliation process.

Preparation/distribution of collection letters and statements of account.

Monitor/initiate collection efforts of Collection Analysts and actively pursue aged A/R.

Research/resolve inquiries from attorneys, secretaries, and clients concerning A/R issues, including balances, payment history and write-off information.

Manage departing attorney process to ensure outstanding A/R is assigned to a Collections Analyst.

Report and reconcile general ledgers and details for journal entries monthly.

Prepare bank deposits thru Remote Deposit Scanner and balanced against system entries to ensure the accuracy of posted funds.

Assisted team members with questions and customer escalations, providing knowledge and tools to increase productivity.

Interviewing, selecting and training employees, conducting performance appraisals, coaching and counseling and goal planning/apportioning work among employees.

Business Analyst, Information Management February 1996 – October 1999

HomeSide Lending, Inc. Jacksonville, Florida

Volume reporting for all mortgage production channels.

Compiled database specifications, test planning, and implementation of changes to production reports.

Tracked monthly volume and commission adjustments of sales staff as required.

Performed database queries using a variety of reporting tools.

Maintained subsidy tables in the Centralized Rates Database.

Analyzed large groups of data for inconsistencies then researched and implemented changes to improve current processes.

Prepared Daily Recap for Secondary Marketing, reporting dollar volume by production channel and product.

Managed various daily edits to resolve pricing discrepancies.

Managed subsidy edit report for accuracy and reconciled to report gains/losses for multiple production channels.

Posted rates to Voice Response Unit

Administrative Manager August 1992 - January 1996

Pacesetter Corporation Richmond, Virginia

Handled all personnel relations, vacations, interviewing, hiring, and training.

Managed off-site staff for two satellite offices.

Maintained and supervised bookkeeping and accounting records, A/P, A/R, payroll, purchasing, check reconciliations and general ledger.

Prepared periodic financial statements documenting sales volume, commission reporting and contract to delivery turnaround times for future forecasting guidelines.

Budget management.

Reviewed all contracts for compliance with state contractual law.

Acted as liaison between sales, operations, customers, and installation/service departments to coordinate complete customer satisfaction.

EDUCATION

Kee Business College August 1990 – July 1992

Accounting Assistant Certificate Richmond, Virginia

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