June Fernandes

Email: ad1oun@r.postjobfree.com

Phone No: 647-***-****

*** ****** ****** ***********, *******

Objective:

Seeking a Customer Service position in an Office Environment

Summary of Qualifications:

Experienced with 2 years as a Customer Service Representative

Ability to manage various tasks including correspondence and Record-Keeping

Strong Written and verbal Communication and Customer Service skills

Strong Attention to Detail, coupled with Excellent Time Management, Multitasking and Problem-Solving skills

Highly committed to producing quality work with maximum productivity

Flexible and adaptable, able to work well both Independently with Minimal Supervision and in a Team Environment

Ability to maintain professionalism under pressure and adapt to changing priorities

Proficiency in Microsoft Office Suite 2010 including Word, Excel and Outlook

Experienced using Internet Resources and navigating Windows Operating Systems

Professional Experience:

Info-Tech Research Group – Toronto, Ontario

Receptionist Apr 2023-May 2023

Warmly welcomed guests and promptly notified employees of guest arrival

Efficiently managed a multi-line phone system, handling inquiries and transferring calls with accuracy and courtesy

Maintained a tidy and organized appearance of boardrooms after meetings, ensuring a clean and welcoming environment for future use

Bank of Montreal – Hybrid Dec 2021 – Jun 2022

Junior Administrative Assistant

Ensured accuracy and compliance by updating advisors’ and Managing General Agent's Errors and Omissions, Life and Accident license expiry date in the Insurance EIM system

Maintained up-to-date contact information for Insurance agents by updating their business address, email address, and phone numbers in the EIM Database

Facilitated efficient document management by sending emails with attached license documents and snipped Canadian Counsel corporate licenses to Digital Library for storage

Monitored and tracked license validity and expiry dates by checking Canadian Council website for Managing General Agents, promptly updating the information in the EIM Database

Facilitated effective communication and processed execution by sending proactive emails to the General Managing Agent inquiring about the submission of contract request

Strategic Communication, Inc - Remote Sept 2020 – Jan 2021

Customer Service Representative

Actively engaged in regular communication with supervisor and team members, fostering a collaborative work environment and participating in meetings to ensure smooth operations

Effectively delivered scripted messages to Saskatchewan clients, providing them with essential information about the NDP Campaign and the upcoming Provincial election

Updated client’s house address and provided information on the client’s election location

Engaged clients in meaningful conversations by inquiring about their interest in volunteering with the provincial campaigning

Offered valuable assistance to clients by providing them with the website for mail-in ballots, guiding them on how to register and submit their ballots or addressing any concerns regarding missing mail-in ballots

Utilized the TouchStar Agent system to accurately record clients’ email addresses, ensuring they received timely campaign updates and relevant information

Ensured effective communication by leaving detailed voicemails messages for clients, delivering important information in a clear and concise manner

TBM Service Group - Toronto, ON Oct 2018 – Apr 2020

Customer Service Representative

Demonstrated a commitment to excellent customer service by providing accurate information and offering helpful directions to customers in person, ensuring a positive and efficient experience

Followed company policies and procedures to execute work

Communicated with customers, employees, and workers in a respectful and professional manner

Maintained good relationships and extended courtesy to customers under all circumstances

Agincourt Community Service Association – Scarborough, ON Mar 2018 – Apr 2019

Administration and Support

Booked appointments for registered clients over the phone and in person. Entered name, number of families in appointment sheet for clients

Pleasantly answered calls for a multi-line switchboard and directed incoming calls to the appropriate employees

Assisted clients by referring them to alternative food banks when appointments were fully booked or their postal code is outside designated area

Ensured accurate recording of the month and number of days in the Link to Feed Database and Appointment Sheet, maintaining organized and reliable records

Updated the Link to Feed Database.

provided vital information to local communities about the operations and services of the food bank

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff

Teleperformance - Toronto, ON Dec 2016 – Mar 2017

Customer Service Representative

Managed the registration of new and existing customers

Registered customers in Samsung registration system for owned and new purchased units

Interacted with 50 customers per day, improving their experience through warm, polite, friendly manner, and eagerness to answer questions and concerns on services and label kit

Established rapport, listened to customer complaints on failed repairs or home label kit

Updated customer basic information for record, calculated and explained the revised rebate amount by phone and email

Scheduled customers for service repair of defective unit

Initiated Investigation of damaged product or technical issues and transferred to appropriate department Calmed and de-escalated irritate customers by providing patience and empathy

Scarborough Centre for Healthy Communities - Scarborough, ON July 2016 – Sept 2016

Receptionist

Answered client calls and transferred them to the appropriate staff

Actively reminded clients of their appointments and group programs demonstrating a proactive approach to ensuring clients attendance and participation

Managed reception including greeting and directing clients to programs and dieticians

Researched on the internet for health and safety products e.g., cleaning products

Managed staff’s calendar and Schedule staff’s meetings using nightingale software

Entered group program information into the Nightingale software, ensuring accurate and organized record-keeping

Prepared envelops with client statements and memo letter and sorted them and distributed to staff

Handled photocopying duties, including displaying the Community Center's calendar for easy accessibility and reference

Utilized a filing application to efficiently store intake sheets, correspondence, and referral forms as completed and scanned documents, ensuring organized and easily accessible records

Warden Woods Community Centre - Scarborough, ON Mar 2016 – Apr 2016

Administrative Support Worker

Utilized Google Maps and the Google search engine to research and contact potential banquet halls and restaurants in Scarborough Southwest for a Volunteer Appreciation event

Calculated child and parents' hours accurately documenting and including them in the time sheet chart

Effectively communicated with clients, reminding them of upcoming events and programs, and established a list of those in need of transportation to ensure they were able to attend

Organized and filed financial statements for youth and soup kitchen programs in chronological order from 2015 to 2011, ensuring easy access and retrieval for future reference

Accurately entered client and volunteer hours into the SIMS database, maintaining accurate and up-to-date records for tracking and reporting purposes

Community Outreach Canada - Scarborough, ON May 2015 – May 2015

Office Assistant

Conducted extensive research on affordable apartments for clients and organized all details and information in an Excel spreadsheet for easy reference and accessibility

Completed online employment ODSP forms for clients using the tracking system

Proactively contacted clients to gather additional information when necessary, ensuring comprehensive and up-to-date records

Collaborated and prepared presentations for workshops

Education:

Seneca College North York, Ontario 2019-2019

Microsoft Office Certificate

Community Worker Diploma

George Brown College. Toronto, Ontario 2011 - 2014

High School Secondary Diploma

Cardinal Newman. Toronto, Ontario 2007 – 2010

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