LAZ

OBJECTIVE

To gain a position in accounts

receivable where my

customer service experience

and determination to ensure

results can be utilized.

SKILLS

Bilingual, complex problem

solver, Microsoft Office,

Word, & Excel, Staff support,

& Leadership, Excellent

communication

LESLIE A. ZAMORA

LEAD ANIMAL CARE TECHNICIAN BAYLOR COLLEGE OF

MEDICINE 832-***-**** ad1ouk@r.postjobfree.com

EXPERIENCE

LEAD ANIMAL CARE TECHNICIAN • BAYLOR COLLEGE OF MEDICINE

• AUGUST 2014 – PRESENT

Responsible for oversight of daily animal care technicians, including ensuring animal’s health and welfare, overall room cleanliness, and completion of room level documentation. Work closely with management and Principal Investigators and their technicians to address issues, create and follow up on Standard Care Instruction Forms, and wean cages to ensure that the study objectives are met while maintaining the health and wellbeing of the animals. Monitor inventory and help to organize and establish weekly needs so that the team does not go without needed supplies. Serve as a leader for the animal care team and help with training, SOP/TAR deliverance, and overall encouragement. CASHIER • TARGET • DECEMBER 2013 – JULY 2014

Worked in customer relations as a cashier to ring up grocery and retail items. Worked with management to ensure that inventory levels in my area were at par and stocked supplies and accessories when they were not. Provided prompt and friendly service to all individuals while providing customer service and support.

CUSTOMER RELATIONS ASSOCIATE • IRT • APRIL 2011 – MAY 2012 Responsible for the creation and processing of insurance claims. Customer interactions (buying/selling policies) and claims

(insurance payments/payouts) were processed both in person and over the phone.

LAZ LESLIE A. ZAMORA

LEAD ANIMAL CARE TECHNICIAN BAYLOR COLLEGE OF

MEDICINE 832-***-**** ad1ouk@r.postjobfree.com

2

CUSTOMER SERVICE ASSOCIATE • IKE’S PLACE • AUGUST 2010 – MARCH 2011

Responsible for daily interactions with customers, including; sale of merchandise, handling customer disputes over items, and returns. Maintained store inventory and restocking of supplies. Closed out register and balanced draw at start and end of shift. NEW ACCOUNTS SPECIALIST • SPHERION • AUGUST 2007 – JANUARY 2009

Responsible for setting up clients with proper staffing, establishing terms, billing, and arranging paperwork for temporary staffing. Management of office including; inventory and ordering supplies/consumables. Worked to match the right individual with the correct job to ensure customer satisfaction and happiness. Troubleshot and provided technical support on problems with contracts, employee issues, and pay with both the client and office.

EDUCATION

HIGH SCHOOL DIPLOMA • 1991 • EDNA HIGH SCHOOL

References available on request.

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