Office Manager Administrative Support

Monica Madison

SUMMARY

● Creative problem solver who masters details and achieves immediate/long-term operational objectives.

● Regarded for people skills and a commitment to excellence in office administration.

● Proficient in Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, QuickBooks, BaseCamp EXPERIENCE

ADMINISTRATIVE SUPPORT (Contract)

Heintges & Associates, New York, NY (Architecture Firm) 1/19 – 4/19

● Interim Office Manager - Scheduled meetings and organized conferences for staff, maintained inventory management, arranged for company-wide events and processed expense reports Dragados USA, New York, NY (Construction Firm) 5/19 – Present

● Interim Administrative Support - Schedule meetings and arrange meeting rooms with set up, luncheons, meeting materials, maintain inventory management and update administrative resource documents. HOTEL MANAGER (Remote & On-Site)

Island Destinations/Arawak Beach Inn, Larchmont, NY & Anguilla, B.W.I. (Hotel) 9/11 – 4/15, 5/16 – 9/17 (freelance)

● Oversaw operations through a top team remotely from the New York Office as well as On-Site.

● Implemented high impact sales and marketing initiatives, resulting in increased occupancy and profitability.

● Checked in guests and helped plan their trip from initial inquiry to booking to a satisfied customer.

● Earned recognition for exceptional guest relations and outstanding performance. Managed property, employees and scheduling in the Manager’s absence. Prepared meals and served guests.

● Handled inquiries over the phone, email and in person; listening to guests’ needs and acting upon them. EXECUTIVE ASSISTANT TO CEO & PRESIDENT/OFFICE MANAGER Zilo Networks, New York, NY (College Marketing) 5/09 – 9/11

● Reported to the CEO and President, managed day-to-day operations, i.e., daily calendar management, preparation of presentation materials, set appointments, schedules, meeting deadlines and follow up, also arranged lunch/dinner reservations, personal/business travel and managed expense account.

● Reduced company’s expenses by $40K in first three months by identifying cost-effective vendors and negotiating prices of computers, office supplies, and other expenditures.

● Slashed vendor fees 20% by creating in-house manuals and graphic illustrations for sales materials.

● Supervised administrative operations for office of 30 employees, including workflow analysis and institution of new policies and procedures.

Education

NEW YORK UNIVERSITY, New York, NY

B.A.-Liberal Arts

74 East Cherry Street, Rahway, NJ 07065

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