Customer Service Security Specialist
Resume:
***************@*****.***
Decatur, GA 30032
WWW: Bold Profile
Skills
• Access Control
• Cybersecurity
• Incident Reporting
• Customer Service
• Agile/Scrum Methodology
• API Design and Development
• KPI Tracking
• Sales Tracking
• KPI Analysis
• Sales Expertise
Websites, Portfolios,
Profiles
linkedin.com/in/andrew-nelson-
5b7525239
•
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. RemoteMode - Security Specialist
12/2022 - Current
Kaiser Permanente, Atlanta Metropolitan - POS Developer 06/2022 - 06/2023
Quart Consulting - QA Tester
05/2021 - 05/2022
Samsara - Security Specialist
05/2021 - 05/2022
Georgia Furniture Mart - Department Manager
Andrew Nelson
Summary
Experience
Assisted in developing disaster recovery plans to ensure business continuity in case of an attack or failure.
•
Maintained inventory of all installed applications, hardware components, and software updates.
•
Analyzed system performance data in order to optimize security controls for better efficiency.
•
• Performed debugging of existing codebase and fixed errors as needed. Used source control systems such as Git and SVN to maintain version control over projects.
•
Worked closely with QA teams to ensure that new features are tested thoroughly before release.
•
Developed automated test scripts for web-based applications using Selenium WebDriver.
•
• Created and executed automation test plans to ensure software quality.
• Designed, developed, implemented and maintained automated regression tests.
• Performed functional, integration, system and acceptance testing activities. Conducted security assessments of computer networks and systems to identify potential vulnerabilities.
•
Developed security policies and procedures for the organization in accordance with industry standards.
•
Reviewed system logs on a regular basis to ensure compliance with established policies and procedures.
•
02/2018 - 05/2021
Developed strategies to improve customer service and increase sales by 10% within 6 months.
•
Coached and trained new staff members, providing guidance on department policies and procedures.
•
Conducted regular performance reviews to monitor progress of individual employees.
•
Contact this candidate