TIFFANY FLATT

*** ***** **** ● Jackson, TN *****

Phone: 731-***-**** ● E-Mail: ad1ote@r.postjobfree.com Objective

Experienced receptionist with on the job training for data entry. Organized problem solver who swiftly handles charging caseloads and guidance with customer and visitor interactions. Job History

Sutherland Global Services Dec. 2022 - current

Customer Service Representative

Handle customer accounts and access information pertaining to their specific insurance and health benefit plan. Accessing and resourcing multiple programs for information regarding each benefit and for medical services. Following up at the end of each call to ensure that all problem and or issues were resolved if any as well as any inquiry the provider had for the member. Notated and documented each interaction carefully and in a timely manner. Adhered to HIPAA guidelines and procedures along with Horizon BCBS’s policies with each and every call. Drive-Train Apr. 2022 - Dec. 2022

Office Assistant

My duties were to create student files with identification verifying each person entering school for their CDL’s. Update any catalogs and information guides for each class. I oversaw each and every individual student’s scores for tests and records for the company to also enter in the state required courses online for the DMV and state. Home Medical Products, Inc. Mar. 2021 – Feb 2022

Customer Service Representative (Corp. Branch in Jackson) Responsible for creating and processing orders within the software in an efficient manner that allows for timely delivery of equipment to patients (customers), that allows for adequate collection of information and documentation that is required for billing, and that allows for timely collection of amounts due from the owing parties (patients, facilities, insurances). Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service repair/maintenance) with appropriate staff and with patients (customers). Developed and maintained working knowledge of products and service offered by the company, relevant governmental or regulatory requirements, and accreditation requirements.

Dennison Enterprises, LLC Aug. 2019 – Mar. 2021

Administrative Assistant

In charge of all purchase receipts and entering them into each vendor account through QuickBooks. Created layouts for wheelchair ramp installations and proposals for insurance companies. Submitting billing for each job through the insurance portals to collect payment per member. Set appointments for customers to have free quotes on bathroom TF

remodels and scheduled installers for jobs each day local or out of town. Created invoices for each installment as well as set up a payment plan for members. Assist customers who needed financial help. Reed’s Metals, Inc. Jun. 2018 – Aug. 2019

Receptionist/Accounts Payable

Greeted customers and visitors in person or by phone and directing them with the correct department in which they need, I was responsible for collection letters for our credit accounts as well as payments. I had various reports throughout each day including exchanging sales data and formulas for our office on excel spreadsheets. Tidying up stationary, literature and our workspaces was very important throughout the day. Entered in company credit card receipts in QuickBooks to balance the budget. I kept inventory on all office, break room and shop needs for supplies. Quantell, INC Sept. 2013 – September 2014

Contracted as General Clerk

Managed complete data entry and customer support functions for military members leaving the command. Confidentially handled sensitive information regarding member’s pay, clearances, duty stations and status. Drafted orders for members to transfer to other duty stations overseas as well as within the United States. Updated records for members such as marital status and appropriate pay rate, and beneficiary information. Maintained connections within the command instructors to aid in the process of a member’s transfer. Alutiiq Diversified Services April 2011 – Sept. 2013 Contracted as Administrative Assistant

Delivered excellent and efficient administrative support among a small team. Generated the daily-designated number of military members and their paperwork, which includes all pay and allowances allotted for the travel time they acquired between duty stations. Reviewed any changes in marital status, pay grade disbursement, awards given by commanding officers, supporting documents for any changes to be made. Meticulously maintained files. Bobrick Washroom Equipment May 2008 – Aug. 2008

Summer program as Switchboard

Managed reception area greeted corporate executives and visitors in professional and polite manner. Answered and directed all calls to appropriate departments. Maintained sign-in logs, visitors’ badges, and safety requirements when going into special zones of the plant. Upheld company calendars and conference room reservations. Maintained filing systems, incoming mail, office supplies. Submitted orders that were requested of me to complete for customers by supervisor.

Military Service

United States Navy October 2008 – April 2010

Responsible for the maintenance and operation of the various weapons systems. Held collateral duty after training while in Limited Duty status. Designated receptionist for temporary allocation under Command Master Chief of Naval Station Great Lakes. Facilitated LIMDU sailor groups for general assignments. Education

Liberty Technology Mag. High School Aug. 2003 – May 2008 Received High School Diploma.

Major Field of Study: Healthcare

References

Devin Collins Title: Office Manager

Mobile: 731-***-****

Patrick Branch Title: Supervisor

Contact: ad1ote@r.postjobfree.com Work: 757-***-**** Rachel Morrow: Title: Supervisor Retired

Contact: ad1ote@r.postjobfree.com

Martha Umstead: Title: Shipping and Quality Supervisor Contact: ad1ote@r.postjobfree.com Mobile: 731-***-**** Skills

Sustained Secret Security Clearance through DISCO for 7 years for military contract. Structured and orderly with all documents and office procedures. Exceptionally well mannered, attentive, and dependable. Full command on various data entry systems. Effective in calendar keeping and appointment scheduling. High typing accuracy with 45 WPM. Competent in basic PC operations and software including Windows OS, Malware software, MS Office. Operational knowledge of fax machines, scanners, and photocopiers. Track record of effectively serving as a liaison between management and employees. Proven ability to comprehend and follow instructions accurately. Proficient in QuickBooks.