Management Specialist Human Resource
Resume:
Tiffany R. Miller
Gastonia, NC 28054
ad1ors@r.postjobfree.com
Summary of Qualifications
BBA- Business Administration
Over 19 years of administrative experience and over 5 years of HR experience
3 years of auditing and investigation experience
Strong ability to build and maintain relationships with Leaders, Employees, and Customers
Strong ability to handle sensitive information in a confidential manner with high integrity and discretion while ensuring HIPPA Compliance
Strong ability to resolve escalated and tense situations with professional composure.
Ability to demonstrate high emotional intelligence in sensitive situations
Ability to interpret policies, contracts, and regulations as they apply to Absence Management
Strong analytical, critical thinking, and problem-solving skills
Strong communication skills both written and oral
Proficient in Microsoft Suite products
Relevant Courses
Leadership 101 (5/5/16)
Leadership 201 (10/13/16)
Emotional Intelligence (11/19/19)
Business Management and Leadership
Human Resource Management
Work History
Leave Management Specialist, CLMS- September 5, 2017, to Present
Southwest Airlines, Dallas TX
Serve as a single point of contact for Non-Contract Employees throughout the entire absence management process
Handle sensitive information in a confidential manner with high integrity and discretion while ensuring HIPPA Compliance
Manage appropriate caseload independently and efficiently from end-to-end
Serve as liaison between third-party administrators, vendors, SWA Operation, Employees, and other internal Teams
Provide hands-on operational support, potentially including handling of escalations and complex case issues in conjunction with Leaders, HRBPs, Labor, Legal, or the adjuster.
Educate Internal and External Customers by providing guidance, coaching, and recommendations regarding the Accommodations, Leave Administration and Worker’s Compensation processes, and procedure as it relates to guidance provided by the governing federal and state regulations
Determine eligibility and interpret policies for Leave of Absence, including but not limited to FMLA, State-specific related leaves, parental leave, jury duty, bereavement, & military leave in accordance with the governing federal and company policy or CBA.
Ensure compliance with standard work, federal/state regulations, and company policy while leveraging guidelines, best practice tools, and resources to support oversight of absences and a safe and timely return-to-work process
Export and format our Lincoln Financial Report, communicate with Main Payroll and HDQ Discrepancy to insure the correct pay and STD/LTD approval for each Non-Contract Employee out on leave
Collect and analyze information in detail and make decisions based on Company policies and procedures, Union Contracts, and State Laws
Create and maintain relationships with Employees, Leaders, HRBPs, and with outside departments (Main Payroll, Benefits, Workers’ Comp, Labor, Legal, HDQ Discrepancy, Tech Ops Timekeeping and Discrepancy)
Process and input payroll in Kronos for Non-Contract Employees during their leave
Audit payroll
Advanced knowledge of state and federal laws concerning leave types
Customer Relations Audit Specialist-November 18, 2014, to August 31, 2017
Southwest Airlines, Dallas TX
Conduct monthly audits for Customer Relations Representatives who process SLVs, Manual Rapid Rewards Points, and Overbook Flights and report findings to Leadership
Collect and analyze information in detail, seeing the situation from different points of view, and make a decision based on Company and Department policies and procedures
Maintain confidentiality expectations for sensitive department information and sensitive Employee information
Investigate suspicious activities pertaining to Employee transactions involving SLVs, Manual Rapid Reward Points, and Overbooking flights
Audit Payroll for the department and enter into Kronos
Audit Vacation, Sick, and FMLA Balances for CR Department
Submit FMLA claims for Department
Create and maintain Excel spreadsheets to present and share with Leadership
Create and maintain relationships with outside departments (Internal Audit, Corporate Security, Main Payroll, A&L)
Complete all projects and assignments on time especially tasks with tight time constraints
Process New Hire paperwork and Termination paperwork
Customer Relations Representative-April 29, 2013-November 18, 2014
Southwest Airlines, Dallas, TX
Receive phone calls on behalf of the Executive Office
Provide Win-Win solutions for our Company and our Customers
Practice the Golden Rule with internal and external Customers
Work proficiently with 9 different computer applications daily
Teller Supervisor/Personal Banker-September 17, 2007- April 26, 2013
Community Bank, Hurst, TX
Supervise Teller Staff
Provide administrative support in creating and preparing monthly reports
Conduct monthly audits and report information to corporate
Prepare monthly schedule for branch
Assist in the recruiting and hiring process
Provide employee relation support to teller staff
Provide leadership to teller staff
Prepare minutes for monthly teller meetings for all ten branches
Personal Banker-August 30, 2006-September 7, 2007
Community Bank, Granbury, TX
Open new accounts
Conduct Certificate of Deposit transactions
Comply with BSA Regulations
Research accounts
Order checks and debit cards
Provide customer service to bank customers
Bank Teller-August 30, 2004-August 29, 2006
Community Bank, Granbury, TX
Perform Supervisor duties
Train new tellers
Provide guidance and overrides when needed
Order money from the Federal Reserve
Prepare shipments to the Federal Reserve
Serve as vault teller
Load and balance ATM
Make sure all teller logs are in compliance with bank regulations
Research and find teller outages
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