Salesforce Developer Software Development
Resume:
Duong Minh Thao
Salesforce Developer
Professional Summary
Highly skilled and motivated professional with over 6 years of experience in software development, including 3 years as a Software Business Analyst and 3 years specializing in Salesforce. As a Certified Salesforce Developer, I am dedicated to leveraging advanced tools such as Flow, Lightning Web Components (LWC), and Salesforce automation to create innovative solutions. My expertise extends to successfully addressing diverse customer requirements through the development of solutions using LWC and flows.
Key Skills:
Certified Salesforce Developer
Proficient in Flow, Lightning Web Components (LWC), and Salesforce automation tools
Extensive experience in software development
Strong background in Software Business Analysis
Continuous learner with a focus on Salesforce literature
Achievements:
Successfully developed and implemented solutions using LWC, Aura and flows to meet various customer requirements.
Passionate advocate for the utilization of advanced Salesforce tools.
Continuous Learning:
Dedicated to staying abreast of the latest developments in Salesforce. My favorite resource is 'Salesforce Lightning Platform Enterprise Architecture.'
Demo Preparations:
Prepared two impactful demos showcasing my skills and solutions. These demos highlight my ability to address complex challenges and provide effective solutions.
My Details
Phone: 682-***-****
Address: 8315 Autumncrest CT, Dallas, TX, 75249
Email: ad1oqz@r.postjobfree.com
Trailblazer Url: https://www.salesforce.com/trailblazer/tduong30
Linkedin: https://www.linkedin.com/in/anhduongsb/
CERTIFICATION
Salesforce Certified Administrator
Salesforce Certified Marketing Cloud Administrator
Salesforce Cert App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified JavaScript Developer I
Salesforce Data Architect
Salesforce Certified Sales Cloud
Salesforce Certified Service Cloud
Vonage Contact Center Sales Specialist
Vonage Contact Center for Salesforce Platform Administrator
Superbadge Data Integration Specialist
Superbadge Security Specialist
Lightning Web Components Specialist
Superbadge Apex Specialist
Superbadge Process Automation Specialist
Superbadge Advance Apex
Superbadge Sales Superbadge
TECHNICAL SKILLS
Programming: Apex Trigger, Integration, Apex Class, LWC, Aura, Visualforce, Experience Cloud, Sales Cloud, Service Cloud
Tools: Salesforce Automation
Design: Database
SOFT SKILLS
Relationship-Building skills
Self-Managing.
Problem-solving skills.
Critical Thinking skills.
Team work
EDUCATION
Binh Duong University 2004-2007
WORKING EXPERIENCE HIGHLIGHTS
3/20223– 11/2023
DurrowJones Salesforce Developer
Projects: Daily Task
Base on weekly target and customers’ requirements, I have used those skill below to meet their needs such as:
Apex Trigger, Integration, Apex Class, LWC, Aura, Visualforce, Experience Cloud, Sales Cloud, Service Cloud.
Responsibility:
•Organizational & User Setup
•Process Automation
•Salesforce Security
•Security Reports & Dashboards
•Data Management Sales & Marketing Service Cloud
•Activity Management Mobile & Desktop Integration
•Learn the new technique based on the manager’s requirement in a very quick time
Response to build LWC components, flow screens and much more to meet customer requirements
Projects: Service Cloud Voice/ Salesforce-Vonage Consultant
Engaging in business analysis for pivotal implementation projects at Vonage, I assumed direct responsibility for designing and configuring the Call Flow. Key highlights include:
Vonage Call Flow Architecture:
Designed and configured the Vonage Call Flow architecture.
Ensured seamless integration with Salesforce, optimizing data manipulation efficiency.
Metric Reports and Dashboards:
Created and maintained comprehensive metric reports and dashboards for the Vonage call center.
Insights Delivery:
Delivered valuable insights derived from call center metrics to business stakeholders.
System Testing:
Conducted rigorous system testing to validate the reliability and functionality of implemented solutions.
This role empowered me to deliver actionable insights to stakeholders, ensuring optimal operation of the Vonage call center in alignment with business objectives.
3/2022 – 2/2023
FPT Software Salesforce Developer
Projects: Excel Import with extension xlsm using LWC
-Build the custom import tool using LWC to read all the data from the excel file in a specific sheet. All the fields are dynamic. The tool will read from the header of the excel file. If the header is matched with API fields. They will read and update the value accordingly.
Responsibility:
-Build from the scratch with LWC.
-Design the tool and get the requirement from the customer and give them the solution.
Project: REC Project
Implement the Approval Process based on the Customer’s requirements.
Building flows, apex trigger, email template, and orchestrators flow to satisfy customers’ requirements.
Responsibility:
Using Apex to assign approval and send emails to customers for approval.
Build flow orchestrator to meet the approval process of customer’s requirement.
Using Apex to send Contracts after customers’ approval with custom form using flow.
Project: Energy Business Management
Based on weekly targets and customers’ requirements for different business processes in each department, I have used the skills below to meet their needs such as:
Apex Trigger, Integration, Apex Class, LWC, Aura, Visualforce, Experience Cloud, Sales Cloud, Service Cloud.
CPQ : Custom Actions, Product Rules, Price Rules, and Lookup Queries, Price Waterfall, Discount Schedule, CPQ Calculate Sequence, CPQ Quote Documents, Contracts, Amendments and Rewards, Multi-Dimensional Quoting (MDQ), Revenue Cloud.
Responsibility:
•Organizational & User Setup
•Process Automation
•Salesforce Security
•Security Reports & Dashboards
•Data Management Sales & Marketing Service Cloud
•Activity Management Mobile & Desktop Integration
•Learn the new technique based on the manager’s requirement in a very quick time
•Response to build LWC components, flow screens and much more to meet customer requirements
•Discuss with the customer regarding requirements and provide the solution needed to resolve the business requirements.
6/2021 – 01/03/2022
OMN1 Solution Salesforce Developer
Project: Motors Showroom and Business Process Management
Based on weekly targets and customers’ requirements for each department such as Inventories Management, and Sales Process Management. I have used those skills below to resolve their business needs such as:
Apex Trigger, Integration, Apex Class, LWC, Aura, Visualforce, Experience Cloud, Sales Cloud, Service Cloud.
Responsibility:
•Organizational & User Setup
•Process Automation
•Salesforce Security
•Security Reports & Dashboards
•Data Management Sales & Marketing Service Cloud
•Activity Management Mobile & Desktop Integration
•Learn the new technique based on the manager requirement in a very quick time
•Response to build LWC components, flow screen and much more to meet customer requirements
7/2020 – 6/2021
DurrowJones Salesforce Developer
Project: Base on weekly target and customers’ requirements, I have used those skill below to meet their needs such as:
Apex Trigger, Integration, Apex Class, LWC, Aura, Visualforce, Experience Cloud, Sales Cloud, Service Cloud.
Responsibility:
•Organizational & User Setup
•Process Automation
•Salesforce Security
•Security Reports & Dashboards
•Data Management Sales & Marketing Service Cloud
•Activity Management Mobile & Desktop Integration
•Learn the new technique based on the manager’s requirement in a very quick time
Response to build LWC components, flow screens and much more to meet customer requirements
11/2017 – 06/2020
BUSINESS ANALYST, MD24 House Call, Inc
Project: Tele Health Care
Obtain CEO and manager requirements and communicate with all key stakeholders for clarification of requirements.
Contact Doctors from US to support their needs when the product was launched.
Responsibility:
Analyze the specification/ project requirements through working with Product Owner
Communicate and participate in technical and business discussions with Business Users, Product Owner/ Manager, Solution Architecture, Developers and QA engineers.
Support in define technical solutions; review and revise results to ensure the project quality.
Responsible for facilitating Daily Scrum, Sprint Planning, Sprint Demo and Sprint Retrospective; and remove the impediments for team.
Work with Product Owner to make product backlogs in good shape and make them ready for upcoming sprints.
Responsible for managing the Scrum process with the coordinator of Scrum team in Agile methodology.
Ensure the project is delivered on time and within scope.
Create project document, User Manual.
Track follow-up tasks of IT BD with the program's stakeholders.
Measures conversion rates, key metrics of patients, providers.
Trace/track any pending tasks, bottleneck with partners.
Track the referral from various sources.
Data visualization for each program
Resolve ad hoc requests from all departments.
08/2016 – 04/2017
Supply Chain Planner / Ashley Furniture Industries
Project:
Responsibility:
•Coordinate between the USA headquarter and the vendors, monitoring
•vendor's production schedule to ensure shipment can meet customer's demand.
•Work together with other teams to ensure the right documents are prepared and supplied by the vendors to be 100% compliant with the regulatory request.
•Daily work in the system and other documentations Monitor as.com following the office assistant process flow chart.
•Follow-up on all ASN activity, making sure accuracy is being maintained by the supplier. This includes filling out and monitoring the ASN problem report;
•Work with International and Suppliers with RP shipments;
•Monitor shipment daily record & supplier direct order shipments;
01/2015 – 04/2017
Supervisor & Production Planner / Gomo Furniture
Project:
Responsibility:
Mastered the intricacies of the process flow within each department.
Assessed and trained personnel for promotion to cross-functional operations.
Established and adjusted work procedures to meet production schedules.
Supervised production schedules, production quality and on-time delivery
02/2012 – 01/2015 - Sai Gon River Factory
Supervisor & Production Planner/ Sai Gon River Factory
Project:
Responsibility:
Maintained proper stock levels on a line.
Developed production tracking and quality control systems, analyzing
production, quality control, maintenance, and other operational reports, to detect production problems.
Drafted a timescale for all jobs.
Plans, schedules, and meets daily production goals.
Plans and schedules daily production.
Develop and execute plans to support the company’s business planned growth.
Analyze daily WMS workload to establish a daily flow plan focused on maximizing the efficiency of the operation.
Maintain key metrics and distribute results to the operations team for review.
Provide strategic viewpoint and collect volume trend data to develop long term improvement strategies
Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.
Each department had working properly based on daily target production.
Material requirement planning is working well and on-time delivery to the warehouse.
Applied Lean Six Sigma to the production plan
7/2007 – 11/2011 - Iron Mountain Singapore Pte. Limited
Warehouse Assistant Supervisor / Iron Mountain Singapore Pte. Limited
Project:
Responsibility:
•Maintained accurate stock records and schedules.
•Selected products for specific routes according to pick sheets.
•Unloaded, picked, staged, and loaded products for shipping.
•Rotated stock by code and receiving date.
•Verified and recorded the count and condition of cargo received.
•Prepare the packing list for the crane operators to pick up cartons
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