Michael Ryan Gaasche

CSPO, CSM, CSP, LSSGB

ad1oqb@r.postjobfree.com • 610-***-**** • www.linkedin.com/in/michaelgaasche/ • Downingtown, PA 19335

Innovative Leader ~ Strategy ~ Agile Transformation ~ Agile Leadership ~ Program/Product Management

Innovative leader with experience in solution integrations, operations, enterprise architecture, and system analytics expertise. Results oriented, decisive leader with expert knowledge in Agile/Waterfall methodologies including SAFe, Scrum, process management, people management, fiscal management, and change management. Thrive in dynamically changing environments through strong experience leading cross-functional initiatives among geographically diverse locations.

Core competencies include:

Innovative Leadership Style • Strategic Planning and Implementation • Budget Management

Continuous Process Improvement • Program and Project Leadership • Team Building and Leadership

SELECTED ACHIEVEMENTS

Directed cross-functional teams, established project priorities, managed issues, proved business process reengineering flows, Defining MVPs, and developing epics, features and non-functional requirements at Nextgen Healthcare.

Enterprise Lead for Agile Enablement and Coaching, reaching global resources in Germany, Singapore, Canada, Chile, Bangalore, France, and United States at SAP North America.

Instituted Agile Coaching and enablement program that increased value delivery through team maturity increases of 50% from 2016 to 2017, and 35% from 2017 to 2018.

Provided strategic direction for multiple HIPAA and FERPA compliant programs with a budget of $23M including technical analysis, business review, problem resolutions and enterprise architecture at City of Philadelphia.

PROFESSIONAL EXPERIENCE

Nextgen Healthcare, Horsham, PA 06/2018 – 04/2023

Enterprise Lean Agile Coach, Agile Transformation Lead

Created plans for compliance with government regulated mandates from Center of Medicare Services (CMS).

Coached Executive Partners, Managers and Directors on Agile values and principles to promote continuous improvement in practices and artifacts.

Train Scrum Masters, Product Owners, and Scrum teams in working and collaborating effectively.

Educated Scrum master’s and Coaches on ceremonies including Scrum stand-ups, sprint planning, back log refinement and prioritization, and retrospective.

Aligned teams in Agile processes leading to increased productivity of HIMSS and MIPS code transitions.

Primary liaison between business lines, operations, and the technical areas throughout program life cycle.

Directed cross-functional teams, established project priorities, managed issues, established business process reengineering flows, Defining MVPs, and developing epics, features and non-functional requirements.

Facilitated business process reengineering using technology to improve logistics inefficiencies during product migration to AWS Cloud using analysis workshops, optimization, and visioning sessions.

SAP North America, Newtown Square, PA 04/2016 – 07/2018

Agile Transformation Lead/Agile Coaching and Enablement Lead – SAP (through Margin10/FahrenheitIT)

Enterprise Lead for Agile Enablement and Coaching reaching global resources and sessions conducted for Germany, Singapore, Canada, Chile, Bangalore, France, and United States.

Deployed Agile Transition enterprise-wide, resulting in faster deployment of production quality intent.

Coached members of Executive Team, Managers and Directors on Agile values and principles to promote continuous improvement in practices and artifacts.

Authored training modules for Agile content including Writing User Stories, Product Vision, Roadmap, Ceremonies, Roles and Responsibilities, Scrum Master Toolkit, Scrum of Scrum Sessions, and Team Norms.

Member of team pioneering the administration, configuration, and initiation of JIRA. System houses all Strategic, Process, Delivery, and Execution backlogs.

Value delivery increased resulting from team maturity level of 50% from 2016 to 2017, and then 35% from 2017 to 2018.

Gantech, LLC., President and Founder 2012 – Current

Notable Consulting Engagements

Health Care Agile Product Owner/Senior Product Manager - AmeriHealth 2014-2015

Responsible for ideation, discovery, and execution of plan for system of process conversion for compliance with identified government mandates as specified through the Center for Medicare Services. (CMS)

Conducted full life-cycle management of 100 team members during company migration of ICD-9 to ICD-10 diagnosis and procedure codes.

Completed tasks in an extremely condensed time frame will save organization hundreds of thousands of dollars in exposure to government levied fines.

Senior Agile Scrum Master/Senior Project Manager – Comcast 2013-2014

Initiated and managed all portions of project ideation, creation, and design for Contract Experience (CE)

Responsible for carrying out stakeholder vision for marketing contracts conducted by the organization.

Managed development activities including storage and utilization of all user stories, team capacities, release schedules, and sprint goals.

Directed Contract Experience initiative which is a $5M program including 160 resources comprised of 13 internal Comcast teams and 3 external vendor teams.

Product Owner/Release Train Engineer – Capital One 360-****-****

Principal management consultant of DevOps team responsible for a large portfolio of mission critical software

development projects encompassing all portfolio lines of business.

Initiated and directed all aspects of the Scaled Agile Framework process (SAFe) release.

Product Owner responsible for solution vision, backlog creation and prioritization

Analysis and monitoring team metrics including velocity, committed vs. completed tasks, technical debt, communications, sprint goals and quality.

Member of team pioneering the training, setup, and initiation of six Agile Release Trains (ART)

Aided rollout of agile initiative company-wide, resulting in faster deployment of production quality intent

Lead point of contact for agile project interactions with VersionOne, Clarity and Pulse (Jive).

City of Philadelphia, Philadelphia, PA 2009 – 2012

IT Director/Senior Program Manager, Office of Health and Opportunity/Dept. of Technology (through PMHCC)

Supply strategic direction for multiple concurrent programs including planning, technical analysis, business review, problem resolutions and enterprise architecture. Budget scope of $23M and HIPAA compliant.

Managed teams through plan, design, development, build, testing and deployment phases of MOM application utilized by some city hospitals to improve school readiness for urban children.

Directed consolidation of SQL Server data providing a load-balanced environment across memory locations to maximize hardware utilization. Reduced required hardware by 75%. Enhanced solution reduced cost by 25%

Stakeholder for eClinicalWorks Electronic Health Record deployed to city health and correctional facilities.

Executive member of Enterprise Architecture Governance Board, Enterprise Information Technology Steering Committee, Enterprise Architecture Review Board, Electronic Health Records Board.

Insurance Data Processing Incorporated, Wyncote, PA 2008 - 2009

Senior Project Manager, Software Delivery Team.

Lead multiple concurrent property and casualty insurance development teams via Agile Project Management. Provide business analysis, logical modeling, issue resolution and communicate project status.

Manage creation of Oracle Data Warehouse solution including development of packages, stored procedures, configuration files, tables, views, and functions.

Intuit Incorporated, Mountain View, CA 2005 - 2008

Senior Project Manager, Technical Delivery Team – Manage technical solution delivery teams for Real Estate Management Software clients encompassing all development lifecycle phases utilizing Waterfall and Agile methodologies. Develop project dashboards and status documentation for steering committee review.

Global Communications – integrated an enterprise-wide MRI system to capture sales information, improve service to property managers and establish a foundation for greater operating insight for second largest provider of cellular communication towers. Responsible for design, creation, and configuration of Citrix environment, allowing visibility to all financial analysis tools required for Buy/Sell property decisions. Integrated financial modules included General Ledger, Asset Management, Accounts Payable and Accounts Receivable. Result provided Profit and Loss visibility for each tower, division, location, or cost center.

ASB Capital Management/Chevy Chase Trust Company - Responsible for activities contributing to successful conversion, implementation, and training across forty-five properties located throughout the United States providing real-time financial analysis tool to assist with purchase/dispose decisions. Ensure system compliance with security and regulatory requirements for a publicly traded real estate fund.

GE Real Estate - Conduct estimation, resourcing, scoping and pre-sale activities to supply largest U.S. real estate client the ability to distribute revenue across joint ventures and partners for fifteen properties in Canada and eleven properties in Mexico. This International multi-currency project included management of large geographically diverse development teams found in India, China, Canada, and United States.

CAREER NOTE

Additional tenure as a Senior Consultant at Smart and Associates, LLP. and as a Software Engineer at WorldCom / MFS Transportation Systems Incorporated. Details available upon request.

TECHNICAL SKILLS

Management: Agile, OKRs, Scrum, SAFe, LeSS, LEAN, KANBAN, JIRA, Confluence, VersionOne, Rally, Microsoft Team Foundation Server, Microsoft Project, Microsoft Project Server, PMI, Waterfall

Software: Microsoft SharePoint, GTM Hub, Microsoft Office, SAP Crystal Reports, SAP Business Objects, SAP Cloud Platform, SAP Internet of Things (IOT), Microsoft FrontPage, MRI v2.1.2–4.0,

Languages: Gherkin, Cucumber, SQL, Jive, Android, VB, VB.Net, C++, C#, ASP, ASP.Net, JavaScript, VB Script, Microsoft Visual Studio, HTML, CFML, DHTML, XML, Visual InterDev, Delphi

Databases: SAP S/4 Hana, JIRA JQL, Microsoft SQL Server, Microsoft IIS, RDBMS, Oracle, Microsoft Access, ODBC, Oracle Data Integrator, SQL Server Integration

CERTIFICATIONS

Certified Product Owner (CSPO), CareerEra

Certified Scrum Master (CSM), CareerEra

Certified Scrum Professional (CSP), CareerEra

Lean Six Sigma Green Belt (LSSGB), Management and Strategy Institute

EDUCATION

Bachelor of Science, Management Information Systems 1997

Seton Hall University, South Orange, NJ

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