Justin Matthew Wayns

ad1oq1@r.postjobfree.com

Huntington Beach, CA

EXPERIENCE WITH TOP SKILLS REQUIRED

• Justin has over 13+ years’ experience working with Desktop and Network Printer Support.

• Managed the print servers supporting client sites across the US and Canada along with Active Directory services in the client’s network environment.

• Maintenance of print servers, PCs, printers, plotters, and optical data storage units and kiosk systems. Performed all Break/fix on various peripherals, installation and management.

• Managed the day-to-day workload to allow for on-site and off-site scheduled, non-scheduled, break/fix and project work to be completed within the established SLAs.

• Coordination of outside vendors, contractors and suppliers including repair/maintenance, break/fix, and logistical leased equipment moves and new installs.

• Managed a small team of technicians that installed printers, configure scan to email, setup host names, configure IP addressing, update print drivers, secure printing with badge or code, and deployed HP desktops and laptops in a Windows environment.

• Performed diagnostic and troubleshooting of printer issues, maintenance and installation of new machines, configuration of firmware, and replacement of worn or broken parts. TECHNICAL SKILLS

• Windows Systems Engineer with 10 years of experience in multiple Windows desktop and server environments.

• Cisco routers and switches. LAN/WAN setup and troubleshooting. Troubleshooting and maintaining hardware and software for clients.

• NSi (Auto Store and Output Manager) secure scan and print environment implementation.

• Help desk software (Zendesk, LANDesk, ServiceNow, Service Manager, Spiceworks IT Help Desk)

• Microsoft Office / 365, Microsoft SCCM, Infoblox, OCE Plan Center software, OCE ReproDesk and Customer installation, Adobe Premier, Photoshop CS, Illustrator CS, Acrobat, AutoCAD, and shipping software programs.

• Ricoh MFP, Sharp MFP, Kyocera MFP, Xerox, and HP printers and plotters (printing, configuration and repair). PROFESSIONAL WORK EXPERIENCE

Ricoh USA, Irvine, CA February 2010 – Aug 2023

IT Services / Printer Services Site Lead / Services Analyst Conducting diagnostics and utilizing appropriate diagnostic tools to identify and resolve hardware and software problems. Performing hardware repairs and replacements for desktop systems, ensuring proper installation and functionality. Collaborating with technical support teams from laptop manufacturers to address complex issues and escalate problems when necessary.

Documenting and maintaining records of printer support requests, resolutions, and preventive maintenance measures. Software applications and operating systems.

Assist employees via Service desk Tickets system and analyze problems through offline research. Coordinating with vendor if there are any hardware requirements. Resolving hardware and software issues related to Mac systems, such as component failures, connectivity problems, or application errors.

Installing, configuring, and troubleshooting laptop computers, ensuring proper hardware and software integration.

• Worked on successful project of reducing the firm’s printer fleet by cutting back on locally connected printers.

• The sites encompass the banking industry (2 years), a defense contractor (1 year), 2 different clothing manufactures (2 years), and currently in a Hospital / Healthcare environment (6 years).

• Been managing the daily operation and internal training of employees to service and repair Ricoh MFP, HP and Xerox printers and plotters on site at multiple locations in the Los Angeles and Orange County areas for client account sites.

• Manages helpdesk tickets, IT project management and the response to internal and external customers for IT support issues and troubleshooting issues while meeting SLA requirements.

• Ran a client sites Windows XP refresh to Windows 7 for all users that needed to be upgraded to current specifications.

• Managed the print servers supporting client sites across the US and Canada along with Active Directory services in the client’s environment.

• Maintenance of servers, PCs, printers, plotters, and optical data storage units and kiosk systems. Performed all Break/fix on various peripherals, installation and management.

• Managed the day-to-day workload to allow for on-site and off-site scheduled, non-scheduled, break/fix and project work to be completed within the established SLAs.

• Coordination of outside vendors, contractors and suppliers including repair/maintenance, break/fix, and logistical leased equipment movement.

• Performed diagnostic and troubleshooting of printer issues, maintenance and installation of new machines, configuration of firmware, and replacement of worn or broken parts. KForce (Lehigh Valley Health Network), Remote February 2022 – February 2023 Network Print Services Administrator

• Resolve network related printer issues by logging in to printer and/or server.

• Remotely configure network printers with the assistance of onsite service techs who deliver and install printers onsite.

• Configure employee badges to work with network printer scanning, printing and email using Equitrac software.

• Configure print queues from the server, publish to AD and create Infoblox reservations for the printers on the network.

Consolidated Reprographics, Inc., Costa Mesa, CA March 2007 – September 2009 Print on Demand Manager

• Daily operation of a mid-sized print production department and management of 27 employees over 2 shifts. Management duties, scheduled employees, payroll, job setup and bindery.

• Installed new IT hardware and accompanying software and assisted in the management of IT hardware storage, data protection and disposal of end-of-life equipment.

• Prepared weekly and monthly reports relating to the state of IT inventory using Microsoft Excel.

• Performed troubleshooting, diagnosis and repairing of digital imaging systems; including repair and preventive maintenance of servers, PCs, printers, plotters, and optical data storage units and kiosk systems. Performed all Break/fix on various peripherals, installation and management. Pacific Coast Reprographics, Inc., Irvine, CA January 2002 – March 2007 IT Technician

• Daily operation of the CAD Plotting Department and management of an online Internet plan center serving the architectural, engineering and construction communities. Install custom software for customers and instructed them how to use it to better process their work product.

• Maintenance of servers, PCs, printers, plotters, and optical data storage units and kiosk systems. Performed all Break/fix on various peripherals, installation and management.

• Managed the day-to-day workload to allow for on-site and off-site scheduled, non-scheduled, break/fix and project work to be completed within the established SLAs. EDUCATION

• Kaplan University, Now Purdue University Global- Chicago, IL MSIT – Master of Science, Information Technology Systems Management, July 2016

• ITT Technical Institute - Orange, CA

BS ISC – Bachelor of Science, Information Systems Cyber Security, September 2013

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