Customer Service Representative

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CONTACT

Address: New York, NY. *****

Phone: 332-***-****

Email:

ad1opz@r.postjobfree.com

SKILLS

• Excellent communication and

customer service skills

• Ability to multi-task, and to

prioritize, highly dependable

and flexible

• Ability to interact with people

of diverse backgrounds

• Efficient and Detail-Oriented

• Understanding Customer

Needs

• Microsoft Office Suite

• Computer Proficiency

CERTIFICATIONS

SUNY, Bronx EOC - The Bronx, NY

January 2018 -May 2018

• Direct Care Support Professional

Immersion Course Certifications

• AMAP Authorized Medication

Approved Personnel

• SCIP- Strategies of Crisis

Intervention and Prevention-

Revised

• CPR and First Aid, OPWDD Fire

Safety

PROFESSIONAL SUMMARY

Experienced professional with exposure to a variety of industries. Motivated to learn and grow while applying customer service skills in a technical environment. Dedicated to providing efficient and effective service to internal and external customers to increase profitability and drive business results. WORK HISTORY

IT Tech Support, 07/2020 to 07/2020

Spectrum - New York City, NY

• Patiently walked individuals through basic troubleshooting tasks.

Holiday Mail Carrier, 11/2019 to 12/2019

USPS - New York, NY

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

• Distributed mail on foot to residences and businesses, delivering to approximately 1000 customers per shift. Maintenance Assistant, 03/2016 to 09/2016

Hancock International Airport - Syracuse, NY

• Maintained the American Airlines office space in a clean orderly fashion for a sanitary experience.

• Used time management and efficient cleaning methods to meet deadlines.

Customer Service Representative, 02/2006 to 01/2009 AT&T - Syracuse, NY

• Assisted customers with establishing new service lines, billing questions and basic troubleshooting.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

EDUCATION

Onondaga Community College - Syracuse, NY

Completed 21 Credits towards Human Services degree GED

Toledo, OH

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ALISA MICHELLE JACKSON

Contact this candidate