Renee A Diggs

**** ****** ******* **

Atlanta GA 30331

Email Address: ad1opq@r.postjobfree.com

Cell: 404-***-****

Core Strength: Great Customer Service Skills, Great Problem Solving Skills, Great People Skills, High Integrity, Very organized, great personality, positive attitude, energetic, focused, goal orientated, honest, great communication skills, oral and written skills, team leader, team player, Trainer, mentoring, Competitive, great negotiating skills.

Amazon Sept. 27 2023- present

Pit Operator- Pick orders for customers on a Daily basis

Make sure packages are picked in a timely fashion

Improve it of Atlanta

Nov.19, 2019- March 5, 2021

Administrative assistant

Handled All Sales and Sales people Paperwork made sure all sales was recorded in Sales force system and Documents Sales persons Appts. On a Daily Basis,Customers service, Computer info

Walmart

Ecommerce Personal Shopper

May 17, 2017 - Present

● Secured Shopping for online customers by utilizing great attention to detail and prioritizing items that have short shelf life.

● Utilizes Strong Customer Service Skills by personally greeting customers and interacting with each individual.

● Enters Reports Daily using multiple computer software programs.

● Answers Multi-Line Phone switchboard, exercising urgency and professional phone etiquette. Family Dollar Store

Assistant Manager

March 2017-May 2017

● Assisted with Store Operations Daily, including opening the store with a key and code as well as preparing the sales floor for customers to comfortably shop.

● Displayed Asset Protection Skills by monitoring sales and losses and making proper assessments.

● Exercised Distinguished Problem Solving skills and confidence by assisting with customer service complaints and handled employee conflicts in a professional manner. Sweetheart Bakery

Customer Service Technician

December 2016- March 2017

● Interacted with Customers on a consistent Daily basis.

● Practiced problem Solving with Customers and co-workers at every level of business.

● Decorated Store and provided theme based promotions based on multiple criterias including seasonal, character - based, trends,etc.

● Great Customer Service

● Answered Phones

Jim Ellis Mazda

BDC Specialist & Appointment Scheduler

July 2012-October 2016

● Displayed Customer Service Techniques by provided excellent support to over 1,000 customers.

● Setup Appointments for Clients including Bankruptcies and Auto Sales

● Sent out and routed all Mail including multiple departments

● Advised clients and directed them to the appropriate personnel. Renee A Diggs

1050 Villa Court Apt. N2

Atlanta GA 30316

Email Address: ad1opq@r.postjobfree.com

Cell: 404-***-****

● Strong Negotiator of contracts and can reach favorable agreement and compromises that pleases clients and staff.

● Resolved Customer Service Issues

Allied Waste

Customer Service Representative

February 2003 - May 2012

● Answered High Call Volume of Customer Care related Calls

● Assisted Sales agents with Contract Preparation

● Set Appointments for Sales Team

● Handled Customer Complaints with care by resolving billing disputes Education:

Art Institute of Atlanta

January 2011

Graduated with honorable Credits, GPA 3.40.

Certified Interior Designer (Residential and Commercial) High School Diploma

June 1988

Mackenzie High School, Detroit, MI.

Special Interests & Skills

Proficient writer interested in design and public service.

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