BRI SENTER

*** ******* ****** *** **, Paducah, KY 42001 · 270-***-****

ad1opn@r.postjobfree.com

Providing 13+ years of client service in the most accurate and efficient way attainable. EXPERIENCE

CAREGIVER PROFESSIONAL

HOME INSTEAD

AUGUST 2023-PRESENT

•Hygiene care

•Help with mobility

•Cleaning

•Companionship

•Eating

CSR

SOLERA/LYNX SERVICES

DECEMBER 2022-MAY 2023

•Use a customer-focused, needs-based review process to educate customers about their claim.

•Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.

•Engaging in active listening with callers, confirm or clarify information and manage the call according to training.

•Accurately enter customer and claim information into system database.

•Maintain a strong work ethic with a total commitment to success each and every day PATIENT REGISTRATION

ORTHOPEDIC INSTITUTE

SEPTEMBER 2022 – DECEMBER 2022

•Greeted and checked in patients

•Collected medical information

•Collected payments

•Presented patients’ with financial options

•Balanced cash drawers

DATA ENTRY REPRESENTATIVE /ITR

AMBULANCE MEDICAL BILLING

June 2022-September 2022

•Review data for deficiencies or errors.

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•Update customer information in a database.

•Coding information, troubleshooting processing errors and achieving an necessary tasks.

•Type in data quickly and efficiently.

•Examine, processed and filed insurance claims.

•Communicated with clients over the phone about their insurance claims. CARRYOUT SERVER

DARDEN RESTAURANTS: CHEDDAR’S SCRATCH KITCHEN-PADUCAH, KY November 2021 to May 2022

•Greeted guests

•Took and memorized orders

•Prepped orders

•Served food

•Checked on guests frequently

•Processed transactions

•Cleaned and sanitized Area

GUEST SERVICE PROFESSIONAL

CHICK-FIL-A

September 2020-October 2021

•Greet and serve the customers

Take orders.

•Collect payments.

•Prepare food.

•Bag orders.

•Clean available front counter stations.

•Restock stations.

•Assist drive-thru.

•Manage traffic in drive-thru for safety purposes.

•Work together as a team.

DELIVERY DRIVER

POINT PICK UP

August 2020-Present

• Receive notifications for every delivery order that is available in the local area/different locations and stores.

•Made certain vehicle was properly fueled, phone was fully charged and operated vehicle in a safe and efficient manner.

•Accept a delivery order, follow instructions and drop it off to the correct destination.

•Evaluated customers’ needs and determined appropriate action, referring their questions to point pick up support when necessary. DELIVERY DRIVER

DOOR DASH

March 2019-Present

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• Selected the most efficient routes in compliance with delivery instructions.

• Made certain car was properly fueled, phone was fully charged, had dasher card and operated motor vehicle in a safe and efficient manner.

• Resolved customer complaints and adjusted orders.

• Evaluated customers’ needs and determined appropriate action, referring their questions to dasher support when necessary.

CASHIER

HOME GOODS

September 2019-February 2020

•Receive payment by cash, check, credit cards, vouchers, or automatic debits

• Answer customers' questions, and provide information on procedures or policies.

• Help customers find the location of products.

• Issue receipts, refunds, credits, or change due to customers. HOUSEKEEPING

MERCY HEALTH LOURDES HOSPITAL

April 2018 to March 2019

• Clean patient rooms, offices, surgical areas and waiting areas using cleaning chemicals and disinfectants

• Clean and sanitize floors, equipment and furniture according to infection-control policies

• Clean mirrors and empty trash cans

• Ensure adequate stock of cleaning supplies

• Observe and report any maintenance issues

• Listen and respond to patients queries and requests STUDENT WORKER

WEST KENTUCKY COMMUNITY AND TECHNICAL COLLEGE

February 2016 to March 2018

• Greeted students

• Scheduled appointments for students to meet with a general advisor

• Assisted students to complete pre-advising forms

• Provided advising information to students over the phone CASHIER/PIZZA MAKER

MARCO'S PIZZA

September 2014 to January 2016

• Greeted Customers'

• Took and submitted customers' orders

• Received and gave correct currency to customers' when needed

• Cleaned station area

• Promoted sales

CASHIER

MCDONALD'S

September 2011 to August 2014

• Greeted Customers'

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• Took and submitted customers' orders

• Received and gave correct currency to customers' when needed

• Cleaned station area

• Promoted sales

INTERVIEWER

THOUROGHBRED RESEARCH GROUP

June 2010 to July 2011

• Interviewed random clients over the phone and allowed them to give the company their opinions on various surveys that they were possibly interested in

• Typing clients feedback verbatim their views on the survey to better improve the company's products and services.

EDUCATION

High School Diploma

MAYFIELD HIGH SCHOOL

August 2007-May 2010

Art and Psychology

MURRAY STATE UNIVERSITY/WEST KENTUCKY COMMUNITY AND TECHNICAL COLLEGE

August 2015-February 2017

Phlebotomy

SHAWNEE COMMUNITY COLLEGE

October 2020-November 2020

Integrative Healing Arts Practitioner

SOUTHWEST INSTITUTE OF HEALING ARTS

February 2023-June 2024

SKILLS

Time management, credit building, problem solving, finance, multitasking, communication, organization, prioritizing, adaptability, interpersonal, self-drive, leadership, teamwork, decision-making, working under pressure, and dependability. LEADERSHIP

• Executive Vice President in the My Econ: Personal Finance Success-Helped educate people to minimize their taxes, build credit, and increase income. 4

REFERENCES

PANSY COPLIN

502-***-****

Joiyah Lynn 270-***-****

Whitney Mason

270-***-****

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