Customer Service Delivery Driver
Resume:
BRI SENTER
*** ******* ****** *** **, Paducah, KY 42001 · 270-***-****
*********@*****.***
Providing 13+ years of client service in the most accurate and efficient way attainable. EXPERIENCE
CAREGIVER PROFESSIONAL
HOME INSTEAD
AUGUST 2023-PRESENT
•Hygiene care
•Help with mobility
•Cleaning
•Companionship
•Eating
CSR
SOLERA/LYNX SERVICES
DECEMBER 2022-MAY 2023
•Use a customer-focused, needs-based review process to educate customers about their claim.
•Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
•Engaging in active listening with callers, confirm or clarify information and manage the call according to training.
•Accurately enter customer and claim information into system database.
•Maintain a strong work ethic with a total commitment to success each and every day PATIENT REGISTRATION
ORTHOPEDIC INSTITUTE
SEPTEMBER 2022 – DECEMBER 2022
•Greeted and checked in patients
•Collected medical information
•Collected payments
•Presented patients’ with financial options
•Balanced cash drawers
DATA ENTRY REPRESENTATIVE /ITR
AMBULANCE MEDICAL BILLING
June 2022-September 2022
•Review data for deficiencies or errors.
1
•Update customer information in a database.
•Coding information, troubleshooting processing errors and achieving an necessary tasks.
•Type in data quickly and efficiently.
•Examine, processed and filed insurance claims.
•Communicated with clients over the phone about their insurance claims. CARRYOUT SERVER
DARDEN RESTAURANTS: CHEDDAR’S SCRATCH KITCHEN-PADUCAH, KY November 2021 to May 2022
•Greeted guests
•Took and memorized orders
•Prepped orders
•Served food
•Checked on guests frequently
•Processed transactions
•Cleaned and sanitized Area
GUEST SERVICE PROFESSIONAL
CHICK-FIL-A
September 2020-October 2021
•Greet and serve the customers
Take orders.
•Collect payments.
•Prepare food.
•Bag orders.
•Clean available front counter stations.
•Restock stations.
•Assist drive-thru.
•Manage traffic in drive-thru for safety purposes.
•Work together as a team.
DELIVERY DRIVER
POINT PICK UP
August 2020-Present
• Receive notifications for every delivery order that is available in the local area/different locations and stores.
•Made certain vehicle was properly fueled, phone was fully charged and operated vehicle in a safe and efficient manner.
•Accept a delivery order, follow instructions and drop it off to the correct destination.
•Evaluated customers’ needs and determined appropriate action, referring their questions to point pick up support when necessary. DELIVERY DRIVER
DOOR DASH
March 2019-Present
2
• Selected the most efficient routes in compliance with delivery instructions.
• Made certain car was properly fueled, phone was fully charged, had dasher card and operated motor vehicle in a safe and efficient manner.
• Resolved customer complaints and adjusted orders.
• Evaluated customers’ needs and determined appropriate action, referring their questions to dasher support when necessary.
CASHIER
HOME GOODS
September 2019-February 2020
•Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Answer customers' questions, and provide information on procedures or policies.
• Help customers find the location of products.
• Issue receipts, refunds, credits, or change due to customers. HOUSEKEEPING
MERCY HEALTH LOURDES HOSPITAL
April 2018 to March 2019
• Clean patient rooms, offices, surgical areas and waiting areas using cleaning chemicals and disinfectants
• Clean and sanitize floors, equipment and furniture according to infection-control policies
• Clean mirrors and empty trash cans
• Ensure adequate stock of cleaning supplies
• Observe and report any maintenance issues
• Listen and respond to patients queries and requests STUDENT WORKER
WEST KENTUCKY COMMUNITY AND TECHNICAL COLLEGE
February 2016 to March 2018
• Greeted students
• Scheduled appointments for students to meet with a general advisor
• Assisted students to complete pre-advising forms
• Provided advising information to students over the phone CASHIER/PIZZA MAKER
MARCO'S PIZZA
September 2014 to January 2016
• Greeted Customers'
• Took and submitted customers' orders
• Received and gave correct currency to customers' when needed
• Cleaned station area
• Promoted sales
CASHIER
MCDONALD'S
September 2011 to August 2014
• Greeted Customers'
3
• Took and submitted customers' orders
• Received and gave correct currency to customers' when needed
• Cleaned station area
• Promoted sales
INTERVIEWER
THOUROGHBRED RESEARCH GROUP
June 2010 to July 2011
• Interviewed random clients over the phone and allowed them to give the company their opinions on various surveys that they were possibly interested in
• Typing clients feedback verbatim their views on the survey to better improve the company's products and services.
EDUCATION
High School Diploma
MAYFIELD HIGH SCHOOL
August 2007-May 2010
Art and Psychology
MURRAY STATE UNIVERSITY/WEST KENTUCKY COMMUNITY AND TECHNICAL COLLEGE
August 2015-February 2017
Phlebotomy
SHAWNEE COMMUNITY COLLEGE
October 2020-November 2020
Integrative Healing Arts Practitioner
SOUTHWEST INSTITUTE OF HEALING ARTS
February 2023-June 2024
SKILLS
Time management, credit building, problem solving, finance, multitasking, communication, organization, prioritizing, adaptability, interpersonal, self-drive, leadership, teamwork, decision-making, working under pressure, and dependability. LEADERSHIP
• Executive Vice President in the My Econ: Personal Finance Success-Helped educate people to minimize their taxes, build credit, and increase income. 4
REFERENCES
PANSY COPLIN
Joiyah Lynn 270-***-****
Whitney Mason
5
Contact this candidate