Customer Relations Financial Reporting

TAKIA PROCTOR

*************@*****.*** 404-***-**** Columbia, MD 21046

Summary Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills • Client Relations

• Financial Reporting

• Budget Preparation

• Decision Making

• Customer Relations

• Microsoft Office

• Personnel Management

• Multitasking and Prioritization

• Critical Thinking

• Administrative Leadership

Experience Resident Relations Coordinator 09/2022 - Current Olive Tree Management Halethorpe, MD

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to apartments.

• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

• Managed day-to-day activities involving tenants, subcontractors and property management.

• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.

Maintenance Coordinator 03/2022 - Current

TM Management Washington, DC

• Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.

• Developed healthy, productive relationships with team members to create constructive working environment.

• Researched and hired highly trusted contractors to assist with full-scale maintenance or construction projects.

• Performed preventive maintenance tasks and checked facilities and grounds for issues needing attention.

• Created library of bills, invoices and project outlines to track ongoing maintenance progress. Picker/Packer 11/2021 - 02/2022

Amazon DSP Annapolis, MD

• Kept work areas clean, neat and organized for optimal productivity and worker safety.

• Stocked shelves, racks and bins with new or transferred merchandise.

• Demonstrated great teamwork skills with staff members involved in production and transport.

• Packed and unpacked items, checking breakables before stocking on shelves.

• Received and counted stock items, recording data manually or on computer for inventory purposes.

Leasing Consultant 01/2018 - 07/2020

On Deck Management Bladensburg, MD

• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

• Prepared lease paperwork and obtained signatures and first payments from new residents.

• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

• Contacted and followed up with tenants on renewal notices.

• Conducted background checks on applicants.

• Detailed application requirements and answered questions from prospective tenants. Assistant Manager 05/2016 - 08/2019

Sally's Beauty Supply Store Lanham, MD

• Organized schedules, workflows and shift coverage to meet expected business demands.

• Delegated daily tasks to team members to optimize group productivity.

• Collaborated with store manager to develop strategies for achieving sales and profit goals.

• Enforced company policies and procedures to strengthen operational standards across departments.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Security Guard 01/2016 - 03/2018

Code Black Security

• Secured personnel and premises by inspecting buildings and patrolling property.

• Addressed problems quickly and reported clear information while working under minimal supervision.

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

• Surveyed multiple CCTV feeds to closely monitor important areas on grounds.

• Investigated reported incidents to protect company assets. Education and

Training

High School Diploma 06/2007

Suitland High School District Heights, MD

Associate of Science: Business Management

Prince George's Community College Upper Marlboro, MD

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