SUMMARY

Seasoned and committed Software QA Test Engineer with over two decades of demonstrated success in navigating the systems development life cycle. Proficient in hands-on design, formulation, and execution of exhaustive test plans and cases, showcasing expertise in both manual and automated testing. Proven capability in reporting, meticulously documenting, analyzing results, and conducting efficient retesting of defects. Adept at managing day-to-day testing activities, equipped with a sharp problem-solving mindset and unwavering attention to detail. Self-motivated and results-oriented, I thrive as a collaborative team player, bringing clarity to both written and oral communication.

SKILLS SUMMARY

Manual Software Testing

Test Plans

Functional Testing

Agile

Automated Software Testing

Test Cases

Regressing Testing

Scrum

Automation Best Practices

Test & System Requirements

API & Mobile Testing

Kanban

QA Best Practices

SDLC

End-to-end testing & Integration Testing

Behavior-Driven Development (BDD)

QA Methodologies

Technical Writing

Acceptance Testing

Waterfall

TECHNICAL SKILLS

Test Management: Jira, Zephyr, HP Quality Center, TestLink, HP Test Director, MS Test Manager

Test Automation: Selenium WebDriver, Cucumber, HP Unified Functional Testing (UFT), TeamCity

Defect Management: Jira, Zephyr, HP Quality Center, MS Team Foundation Server (TFS)

Source Control: GitHub, Bitbucket, MS SharePoint

Languages: Working knowledge of Java, JavaScript, Python, SQL

Databases: DynamoDB, Maria DB, Sybase Central

Collaboration: Confluence, Slack, Google Hangouts, MS Teams

CI/CD: Jenkins, TeamCity

Repository Mgmt.: npm, Docker Hub

Configuration Mgmt.: Chef

API: Postman, Swagger

Operating Systems: Windows, Windows Server, Linux

Applications Tested: Web-based, C++, C#, Visual BASIC, JavaScript, Mobile, .NET, Client-Server, Embedded hardware, Physical devices, and AWS hosted

Other: Visual Studio Code, IntelliJ IDEA, AWS Console, VMware vSphere, MS Office

PROFESSIONAL EXPERIENCE

QA Engineer 8/2020 – 11/2023

Device42, Inc. West Haven, CT

As a remote employee, engaged in QA software testing for an application utilized in Discovery, Asset Management, Dependency Mapping, and Reporting with actionable insights for Data Center and Cloud used by leading organizations across 60+ countries.

Developed 50+ automated test scripts from UI and API manual test cases in Cucumber Selenium, leading to a significant reduction in testing time and increased efficiency by implementing QA and automation best practices

Updated and maintained the automated test suite, ensuring its relevance and effectiveness in the testing process

Migrated 70+ automated test scripts from a Java based automation framework to a JavaScript based framework

Created and enhanced functions within the automation framework to improve script efficiency and coverage

Analyzed test results and conducted triage for automated test failures in each testing cycle, facilitating swift issue resolution

Ensured the execution of all automated test cases during software releases, providing accurate run statuses (e.g., Pass, Fail)

Actively participated in daily team scrums, ensuring consistent communication and collaboration within the Automation team. Represented the Automation team in daily Development scrums

Entered and retested defects, contributing to the overall improvement of software quality

Authored technical documents in Confluence, ensuring knowledge transfer within the team

Proactively identified and resolved issues by fixing 10+ failed automated test scripts per daily automated test cycle runs

Assisted in maintaining automated test environments, ensuring optimal conditions for testing activities

Created, executed, and updated manual test cases, maintaining a comprehensive testing strategy

Collaborated with cross-functional teams to identify, report, and troubleshoot issues, resulting in improved customer satisfaction

Mentored and coached new automation team members, fostering skill development and team collaboration

SaaS QA Test Engineer 11/2016 – 6/2020

Kitchen Brains – FAST Inc. Stratford, CT

Conducted Quality Assurance testing for applications within a multi-client enterprise system, serving restaurant clients across 118 countries. Worked with a diverse range of product solutions, including IoT devices, within an AWS cloud-based environment.

Developed and executed comprehensive test plans, cases, and scripts based on written and verbal requirements, ensuring thorough coverage of testing scenarios

Conducted manual and automated functional, regression, ad-hoc, mobile, REST API, and UI testing on a cloud-based platform and SaaS-based management software for commercial kitchen automation systems. Achieved a significant reduction in testing time

Created and executed Loadster performance tests against AWS cloud environment, identifying critical application bottlenecks for prompt resolution

Performed back-end transactional testing using SQL Workbench and Sybase Central, as well as mobile testing on iOS and Android platforms

Conducted hardware/embedded testing, installation, and configuration of temperature/humidity sensors (using MQTT), NUCs, and series process controllers for fryers and ovens

Wrote, updated, and executed 15+ automated test scripts in HP UFT, TeamCity, and Postman

Installed and maintained test environments, ensuring optimal conditions for testing activities

Authored over 50 knowledge base technical documents, including troubleshooting guides, installations, and configurations

Tracked, reported, and retested defects using TestLink throughout the defect life cycle

Conducted in-depth analysis of application problems, reviewing error messages, logs, and performing root cause analysis

Collaborated with the Help Desk to resolve production-based customer issues, while also mentoring and training QA interns

Reviewed requirements and actively contributed to Agile Sprint Planning and scrum sessions

Collaborated with cross-functional teams to identify, report, and troubleshoot issues, leading to improved customer satisfaction

Quality Analyst 2/2016 – 11/2016

Clarus Commerce - ebbo Rocky Hill, CT

Conducted Quality Assurance testing for E-Commerce loyalty-based websites, ensuring their reliability and functionality. Introduced test automation.

Conducted thorough manual testing, including functional, usability, UAT, production, mobile devices, regression, ad-hoc, back-end, and user interface (UI) testing for E-Commerce websites

Developed and maintained comprehensive test cases for E-Commerce web applications, covering positive/negative/boundary test scenarios to ensure robust testing coverage

Collaborated with product owners, developers, scrum masters, and other resources to understand project requirements and proactively resolve software issues

Performed mobile application testing on both iOS and Android platforms, ensuring optimal user experience across diverse devices

Introduced, developed, executed, and maintained regression test automation scripts using Selenium WebDriver, contributing to increased efficiency and reliability of testing processes

Software Test Engineer 12/2008 – 2/2016

Fujifilm Healthcare Americas Lexington, MA

Conducted Quality Assurance testing for a Windows integrated application and website dedicated to medical imaging.

Conducted manual and automated testing including verification and verification for a web-based and Windows integrated PACS (Picture Archiving and Communications Systems) medical imaging software system, adhering to FDA standards

Performed system, functional, smoke, installation, usability, end-to-end, back-end, regression, ad-hoc, exploratory, and user interface (UI) testing, ensuring comprehensive testing coverage

Wrote, modified, improved, and maintained system test cases, contributing to the overall efficiency and effectiveness of testing processes

Developed and maintained approximately 130 automated system test scripts, incorporating automated framework functions to significantly reduce testing time

Converted around 60 existing automated test scripts written with HP WinRunner to HP QuickTest Professional, ensuring compatibility with the latest testing tools

Created and managed test datasets for images and image configurations, enhancing testing scenarios and coverage

Established and configured a complete manual and automated testing environment using a VM farm, supporting various Windows operating systems

Sr. Software QA Engineer 8/2007 – 11/2008

Clayton Holdings LLC Shelton, CT

Took on the responsibility of testing web-based financial software dedicated to mortgage and real estate market risk management solutions. Introduced test automation, ensuring comprehensive and efficient evaluation of software functionalities.

Conducted comprehensive manual front-end functional testing, including system, regression, integration, and stress testing for web client-server and .NET applications focused on loan review, due diligence, and surveillance in the financial domain

Introduced, developed, executed, and maintained test automation scripts for System QA test cases, implementing a framework using HP QTP. This initiative resulted in a substantial reduction in testing time

Formulated and implemented a comprehensive QA strategy, methodology, and best practices on a company-wide basis, enhancing overall testing processes and efficiency

Created and delivered a training course for using HP Quality Center on an introductory level

Served as the HP Quality Center Admin, overseeing the complete installation, configuration, technical support, and user maintenance for the platform

Managed two offshore QA resources, ensuring streamlined collaboration and efficient testing processes

PREVIOUS PROFESSIONAL EXPERIENCE

QA Software Test Engineer 2000 – 2004

General Reinsurance Corp. Stamford, CT

Responsible for the implementation of test automation (Rational Robot) for web-based reinsurance solutions, transforming testing processes for the Life/Health and Property/Casualty insurance industries, achieving a significant reduction in testing time.

EDUCATION

American Sentinel University – Denver, CO

Master of Science in Business Intelligence, 2016

Master of Science in Information Systems, 2012

Manhattan College – Riverdale, NY

Bachelor of Electrical Engineering, 1990

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