Customer Service Representative

Erin Miller

Union City, GA *****

****.******.***@*****.*** 770-***-****

Professional Summary

Resourceful, dependable, and enthusiastic professional with over 10 years of diverse experience in administration, remote customer service, logistics, and team leadership. Known for being highly organized, detail-oriented, and a fast learner. Strong interpersonal and communication skills with a proven ability to work independently and thrive in remote or hybrid environments. Eager to contribute to a forward-thinking company and grow within a supportive team.

Remote & Administrative Experience

Customer Service Representative (Remote Transition)

Adecco – Melbourne, FL June 2020 – April 2022

- Delivered professional customer support via phone, chat, and email.

- Assisted with order placement, payment processing, and tracking inquiries.

- Met KPIs in schedule adherence, call quality, and resolution times.

- Transitioned from in-office to remote operations, maintaining productivity and communication.

General Manager

Burger King – Daytona Beach, FL July 2018 – March 2020

- Oversaw operations, staffing, scheduling, inventory, and quality assurance.

- Conducted remote and on-site training, including Safe Serve certification.

- Created weekly schedules and managed payroll using Microsoft Excel.

Auditor / Inventory Specialist

WIS International – Daytona Beach, FL June 2017 – Sept 2020 (Part-Time)

- Completed detailed store audits and inventory tracking using digital tools.

- Reported data to supervisors and maintained daily logs.

Other Professional Experience

Salesperson / Server / Cook (3rd Shift Supervisor)

Waffle House – GA/FL Locations Aug 2015 – Jan 2024 (Part-Time)

- Delivered outstanding customer service and ensured food quality control.

- Supervised staff on overnight shifts and maintained cleanliness standards.

Warehouse Picker / Packer (Temp)

Nitro – College Park, GA Mar 2024 – Mar 2025

C.H. Robinson – Union City, GA Jan 2024 – Mar 2024

Quality Assurance Assistant

Ann House of Nuts – Robinsonville, NC Apr 2010 – Jun 2013

- Inspected ingredients and packaging for compliance with safety standards.

Education

High School Diploma

Miller Grove High School – May 2009

The American Academy – Anticipated Graduation: May 2025

Northeastern Oklahoma A&M College

Psychology Major – In Progress (Expected Completion: June 2029))

Skills & Tools

- Remote Communication Platforms: Zoom, Microsoft Teams, Email, Chat

- Microsoft Office Suite (Word, Excel, PowerPoint) – 10+ years

- Customer Service & Support – 7+ years

- Data Entry & Typing (70+ WPM) – 10+ years

- Scheduling, Payroll & Team Coordination – 3+ years

- Inventory & Operations Management – 3+ years

- CRM & Order Processing Systems

- Strong Time Management & Problem-Solving

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