Customer Service High Volume
Resume:
Jasmine Robinson
Conduent Member Services Health, Equity,Apple Aetna Customer service
Portsmouth, VA 23702
*********@*****.***
Objective: to gain the expertise of a challenging position that will utilize past customer service experience, while developing critical interpersonal skills with both internal and external customers that will provide future advancement. Also, seeking to maintain and support a positive environment with an organization that fosters expansion and technical development. Willing to relocate: Anywhere
Work Experience
Bartender
Hilton Garden Inn Hotel - Suffolk, VA
May 2019 to Present
Safe ser, tips trained, mixologist licensed
Delta Marriott
Shaimen Management Group - Norfolk, VA
December 2018 to Present
High volume of cash and customers daily working of Restaurant and bar area, cash drops inventory etc. Shipping/Receiving Clerk
Massimo Zanetti Beverage USA - Portsmouth, VA
August 2020 to November 2020
Bartender
Norfolk Naval Base - Norfolk, VA
February 2018 to August 2020
Coffee wearhouse, fulfilling orders to be shipped out to companies Bartender
STRIPERS WATERSIDE DISTRICT - Norfolk, VA
June 2018 to October 2018
Daily OPERATIONS of Restaurant and bar high volume of cash and customers. Bartender
Chesapeake Conference Center - Chesapeake, VA
September 2014 to February 2018
Working with high volumes of cash an customers
Setting of banquet bar an back table
Setting of banquet room
Liquor inventory
Money drops
Bartender
Va. Live Restaurant, Lounge - Beach, Va, US
May 2013 to September 2013
Working with high volume of cash an customers
Maintain large customer base
Money drops at the end of the night
Daily working of bar area
Operate restaurant computer system Pos
Bartender
Club Vegas Sports Bar - Newport News, VA
December 2011 to April 2012
Responsible for running the bar area,
restaurant manager
D-Arena Sports Bar - Portsmouth, VA
April 2010 to February 2011
Bar Manager
Stock orders from, Hoffman Beverage Chesapeake Bay Co. Liquor orders from A.B.C. work with computer system restaurant manager
worked with high volume of cash an customers
Responsible for daily working of restaurant and bar and bar, opening a closing. Loan Officer
Aapex Mortgage of Virginia
January 2004 to September 2008
Review loan applicants and analyzes credit
Reports, and prepare and review loan documents.
Review and update and loan files.
Self- disciplined and self-motivated team player with leadership qualities. Promote the sale of and loan service.
Served as a liaison between customers and business partners. Loan Officer
Aapex Mortgage of Virginia - Portsmouth, VA
July 2007 to February 2008
Working on the computer system restaurant manager. Responsible for the ordering liquor for the business. Working with high volume of cash customer and the daily running of restaurant and bar area. Bartender and Manager
Harry Os - Beach, VA, US
October 2004 to August 2006
Stock orders, working with high volume of cash an Large customer base Computer system restaurant
Manage liquor orders keeping area sanitary
Daily working of bar area.
Bartender
Twenty One and UP, INC - Chesapeake, VA
July 2003 to October 2005
Working with high volume of cash
Maintain large customer base
Operate restaurant computer system Pos
Manage bar area
Stock orders
Bartender
The Alley Night Club - Newport News, VA
June 2002 to February 2004
Work with high volume of cash and customers
Stocking and setting up the bar
Money drops at the end of night
Daily working of bar area
Marketing rep
International Marketing Association - Beach, Va, US December 2001 to November 2003
Telephone Sales for outbound call center
Promote the sales of magazines, and Meet daily goals and quota, self motivated team leader. Marketing Rep
National Service Marketing Group - Beach, VA, US
April 1997 to December 2000
Telephone Sales for outbound call center
Promote the sales of magazines, and Meet daily goals and quota, self motivated team leader. Customer Service Representative
APPLE
February 2021
• Managed customer accounts
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Education
High school diploma in Nursing
Tidewater Community College - Norfolk, VA
2007 to 2009
Pharmacy Technician
Adult Learning Center - Beach, Va, US
2007
Master
Bartending School - Beach, VA, US
1998
High school diploma
Booker T Washington High School Norfolk
1996
Skills
• Bartender Experience
• Bartending
• Serving Experience
• Loan Officer Experience
• Outbound Sales
• Restaurant Management
• POS
• Adult Education
• Cold Calling
• Telemarketing
• Microsoft Office
• Credit Analysis
• Customer service
• Account Management
• Upselling
Certifications and Licenses
Licensed Mixologist
Present
Ramps
August 2019 to August 2023
ServSafe
July 2019 to July 2022
TIPS Certified
July 2019 to August 2023
Assessments
Bartending — Proficient
August 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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