Customer Service Front End
Resume:
Brandy Foster
Las Vegas, NV *****
ad1ony@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Supervisor
The TJX Companies, Inc. - Las Vegas, NV
October 2021 to Present
Maintain the front end cashier make sure everyone is doing the ringing sequence. making sure everyone is asking for credit card. lunches and breaks are being taking on time. training cashiers giving feedback. writing emails to the manager.closing the store plus all registers taking the money out given out change. doing pulls on registers that have to much money in it. making daily announcements about the Tjx. card making sure the front end. meets our daily goal for tjmaxx rewards credit cards.
• Managed day to day sales
• Created work schedules
24-7 Intouch
INTOUCHCX - Las Vegas, NV
March 2023 to April 2023
responsible for providing excellent customer service to customers through various channels such as phone, email, chat, and social media. They must be able to quickly and accurately answer customer inquiries, resolve customer issues, and provide helpful advice. 1. Provide exceptional customer service to customers via phone, email, and chat 2. Respond to customer inquiries in a timely manner, providing accurate information and solutions 3. Utilize problem-solving skills to resolve customer issues quickly and efficiently 4. Maintain up-to-date knowledge of products and services offered by the company 5. Follow established procedures for handling customer complaints and escalations 6. Monitor customer feedback and provide insights to management on how to improve customer experience
7. Track customer interactions using CRM software
8. Identify opportunities to cross-sell and upsell products and services 9. Remain current with industry trends and best practices 10. Participate in team meetings and training sessions as needed 11. Assist other departments when necessary
12. Adhere to all company policies and procedures
Customer Service Representative/Sales Associate
ICORRE NETWORKS - Las Vegas, NV
April 2020 to August 2021
I was responsible for taking inbound calls and catching the customer attention, creating a want and need and the desire to have our product then at that point I would get my manger on the line to close the deal. whenever customers call to ask questions i would assist and try to upgrade there package Cashier/Fitting Room Attendant
Target - Las Vegas, NV
March 2016 to March 2020
Responsibilities
Workers arrange garments attractively on racks and shelves, locate merchandise for shoppers, ring up customer purchases, and operate cash registers. Other job duties include controlling access to fitting rooms, unloading and organizing inventory, and cleaning the store Skills Used
Having a friendly and engaging personality.
Comfortable working with members of the public.
Should have a confident manner.
Must be helpful and polite
Sales Agent/Customer Service
EMM VACATIONS - Las Vegas, NV
February 2014 to February 2016
we called code call leads to try to get them to sign up for LAS VEGAS VACATION to get them to attend a timeshare presentation if they weren't interested we would offer them gifts and incentives or just lower the price
when customers called to ask about vacation's they already booked with more expensive packages and add more days
POS Associate
Kohls - Fremont, CA
June 2011 to December 2015
Responsibilities
Responsible for greeting customers and processing customers’ purchases accurately and efficiently at the point-of-sale. Maintains a neat, clean and organized register area. Assists with department recovery, fitting room recovery, housekeeping duties, preparation and taking of inventory and stock room organization.
Call Center Representative
Red Carpet Employment - Oakland, CA
March 2008 to October 2011
Sold a cheaper home phone and internet service to clients all over the United States sometimes we had to up sell in order to get the deal due to value
Education
High school or equivalent
Castlemont high - Oakland, CA
2003 to 2007
Skills
• Cash Handling
• Cashiering
• Merchandising
• Upselling
• POS
Assessments
Management & leadership skills: Impact & influence — Proficient October 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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