}Aleathea Tabb

*** ******** ***** ** *****, De **904

Phone: 302-***-****

E-mail: ad1on7@r.postjobfree.com

Strengths

Wilmington University graduate offering a strong academic background in Computer Networking Security

Recognized for reliability and getting the job done through persistence and a strong work ethic

Quickly to learn and master new technology, hard worker, friendly, enthusiastic; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, and tools.

Good communication skills and professional demeanor

Education

Wilmington University - Newcastle, De

Bachelors Of Science Computer Networking Security (January 25, 2015)

Dean’s List Award Summer 2012, Dual Deans List Summer 2013, Dual Deans List Fall 2013, Summer 2013 Certificate in Digital Evidence Discovery completed June 2013, GPA 3.2

Relevant Coursework

Management Information Systems ~ Principles and Practice of Information Security ~ Introduction Computer Forensics ~ Introduction to Linux ~ Cryptography: Algorithms and Application ~ Networks and Telecommunications ~ Operating System and Computer Systems Security ~ Linux for Systems Administrators ~ Windows Operating Systems and Systems Administration ~ Web and Data Security ~ Data Integrity and Disaster Recovery ~ Advanced Network Management ~ Protecting Your Network: Firewall and Perimeter Security ~ Introduction to Programming with Python

Job Experience

IT Service Delivery Consultant

Managed Staffing / Dupont Experimental station

October 31,2022 – Present

Migrated each lab’s instrument PC’s to the new R&D-specific network.

Engaged and communicated with lab managers and instrument PC owners during migration.

Configured instrument PC’s to operate in the new R&D-specific network

Physical connection to firewall.

Configuration of IP addresses.

Mapped of network drives

Added /Updated links to external network sources

Created local user accounts and group assignments

Remote Desktop Configuration

Profile & Data Migration

Tested and validated instrument PC operation

Preparation of materials to perform above migration activities

Maintained documentation and PC Inventory through project

Provided general information, scheduling and follow-up support

Escalate to other support teams

End user support and customer service

Windows XP, Windows 7, Windows 10, Printers, Scanners, Label Printers Office 2016, Office 365, SharePoint

Network support Wired and wireless network architecture

LAN troubleshooting.

Maintained computer and network cabling/housekeeping

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Service Now ticketing

DuPont ITIL Change Management Process Training Session 2023

Azure

Active directory reset passwords, unlocked passwords

Deleting pc’s from domain

Bitlocker key/ Recovery key

SCCM Remediation

Password Syncing with user’s devices

Managed user’s certs

Troubleshooting VPN Global Protect and Zscaler

IT Service Desk ITSD Associate T2

BayOne Solutions/ SAP – Remote

October 26, 2021 – October 21, 2022

Provided front line technical support to employees via calls, chat, email, and remote support

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Utilize technical skills, historical records, knowledgebase and other appropriate tools to analyze and diagnose issues

Clearly document description of issues and troubleshooting work done for escalation, review, and audit purposes

Performed analysis and triage of technology issues including data collection, and (if required) escalation to Tier 3 support teams

Troubleshooted, Set up and resolve issues with iOS and Android devices (phone and tablets)

Trained new hires

Worked with outlook, Microsoft, Big-IP VPN, Global Protect, Power Shell,

Service Now ticketing, Active directory reset passwords, unlocking accounts

RSA Token activations with hard and soft token troubleshooting locked accounts and assigning tokens, also giving user’s emergency access to user’s hard token

WTS – virtual desktop

Raccount experience (Rescue Account)

Password Syncing with user’s devices

Managed user’s certs

Troubleshooting Non-Compliant Pc’s Mac and Windows intune and bare metal devices

Mac and Windows setup

Badge printing instructions, MFA bypassing, SCCM Remediation

Bitlocker key/ Recovery key

Azure experience with MFA resets

Outlook and Teams troubleshooting

Added Windows license via CMD

Citrix troubleshooting

Help Desk Level 1

Slipstream/ Contracted by Robert Half / Remote

June 01, 2021 – August 27, 2021

Answer and solve first level incoming calls, log the calls into the Remedy call management system and keep the Team Leader informed of the status of Critical calls.

Escalate calls which do not have documented fixes to Tier 2 Support team for further troubleshooting and resolution.

Troubleshooting Pc’s and Printers

Changed passwords and VPN passwords

Service Now ticketing

Fortified VPN troubleshooting

Azure reset passwords, unlocked passwords, and MFA resets

Worked with Microsoft Outlook 0365

Installed software on PC’s

Active directory reset passwords, unlocked passwords

Help Desk Level 1

PepBoy’s / Contact by Insight Global/ Remote

December 01, 2020 – April 15, 2021

Answer and solve first level incoming calls, log the calls into the Remedy call management system and keep the Team Leader informed of the status of Critical calls.

Escalate calls which do not have documented fixes to Tier 2 Support team for further troubleshooting and resolution.

If needed, the analyst will place the service call with the vendor.

Expected to verify the store level problems were corrected by personally speaking with the store.

Will dial into stores and apply fixes and patches when required, checking the open calls assigned to the Help Desk, and providing documented solutions for those issues.

Answer, resolve and close a volume of calls on par with other team members

Jira ticketing

dame ware remote software

putty

mainframe exe reset passwords, unlocked passwords

slack

symbol gun config

Unix

Linix

Sap reset passwords, unlocked passwords

VNC remote

SBC unlocked passwords, reset passwords

Active directory reset passwords, unlocked passwords

clear span call center

made work order tickets for cross com and s2s

Windows 10 Technician/ Help Desk

Thomas Jefferson University Hospital /Brooksource / Philadelphia, Pa

March 23, 2020 – April 03, 2020

Worked with service now ticketing system

Active Directory giving customers remote access, password reset ext

Win 10 migrations

Worked with logmein123.com, Horizon software setup for remote access

Software setup’s with Genesis call system

Helped patients with Jeff connect to schedule appointments

Worked with SCCM

Worked with Microsoft Outlook and Microsoft Office

PC Break/ Fix Technician, Helpdesk

Procter & Gamble Dover Wipes Co/ Northeast Data Inc / Dover De

July 1, 2019 – October 2019

Made sure systems are configured and all data files were transferred, all software was installed and upgrading the systems

Maintain high-level of customer satisfaction on site.

Maintained and repaired equipment (workstations, laptops, tablets, etc.).

Data Entry – Input data into asset management tool and ticketing systems, processes, and submitting a weekly timesheet

Took routine service calls and performs basic installations.

Made provide basic desk-side support of company’s computers and customers software.

Worked with Microsoft Outlook and Microsoft Office

Worked with Service Now ticketing system

IT Technician

Christiana Care Health System - Newark, DE

October 2017 to June 2019

• Inventory Get Well IT Equipment for both sites Wilmington and Christiana

• Admin rights to trouble shoot service now tickets for Get well and computer problems

• Attend meetings for the upgrades of get well

• Replace PLC’s image and trouble shoot them

• Set up desktop computers

• Troubleshoot and imaged laptops

• Coordinate upgrades for both sites Wilmington and Christiana

• Direct and indirect customer service with patients and also medical personal

• Imaged Iphones and Ipads in ground control and added apps to the iphones and ipads in mobile iron I also changed passwords on them as well. Replace T.V’s LG, ELO’s, AIO’s trouble shoot them and image them

worked with Microsoft Outlook and Microsoft Office

Worked with Service Now ticketing system

Service Support Specialist

Wilmington VA Medical Center/ Wilmington, De

Contractors Soft World, Iron Bow, Tista

November 21,2016 - April 19, 2017

Inventory IT Equipment, Prep Activation PCs for CBOC moves (inventory, image), Prep Refresh equipment (inventory, image), IT Closets Cleanup - background investigation for unescorted access needed, Datacenter Cleanup - background investigation for unescorted access needed. Set Routers and Switches back to factory state. Helped out with help desk tickets for trouble shooting and Inventoried cell phones. Refreshed pc’s also moved clients to different location with in the hospital. I also worked with Microsoft Outlook and Microsoft Office

IT Technician

Hewlett Packard Co - JP Morgan Chase/ Wilmington, De

May 14, 2015 - October 30, 2015

Took hard drives out and replaced them with a new ones, configured laptops and desktops, disk wipes, deployed the merchandise and picked them up. Also had direct and indirect customer service with client.

Traveling to client’s locations within the metro area, installing toners and maintaining print equipment. Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely and cost effective manner. Manage and maintaining accurate inventory for supplies in office and at customer locations. Continuously working to expand knowledge of new technology and equipment. I also worked with Microsoft Outlook and Microsoft Office

Available to travel and/or relocate

Contact this candidate