Customer Service Natural Gas

**/**** - **/**** ******** Preservation Specialist II

Freedom Mortgage, Fishers, IN

Started with customer service escalation transfer to Property Preservation after 6 month with the company. Review forelosure properties and verfied properties were vacant to secure and maintain. Check for any violation, work with city code officers to pay any code violation if any, work with vendors and varies contractor, attorneys, police dept in all states, county clerks office on any work that needs to be completed if any damages or work that need to be with bids from the vendors. Insurance claims, property registeration on vacant properties that are require in some states.Train incoming new employees in the department 06/2008 - 03/2013 Customer Service, Superivors

Vertex Outsourcing/Georgia Natural Gas, Richardson, TX June 08/March 2013 Vertex Outsourcing/Georgia Natural Gas Indianapolis, IN Customer Service * Taking incoming calls helping customer with there natural gas bill, any question they may have on there bill. Turn-on, turn-off, transfer of service, market switch, meter set, reconnects, payments, changes of price plans, delinquency payment assistant, payment arrangements and assisting customer that may be delinquent on there bill adjustment . Supervisors handle escalated call. 10/2005 - 09/2006 Customer Service

Finish Line, Indianapolis, IN

Oct 05/Sept 06 Finish Line Indianapolis, IN. Customer Service * Taking incoming call helping customers locate there orders, and if they have been fulfill and sent give customer time frame when they will receive order, troubleshooter. 06/2005 - 10/2005 Rural Route Carrier

United States Postal Service, Fishers, IN

June 05/Oct 05 United States Postal Service Fisher, IN. Rural Route Carrier * Sort and case first class and standard mail, drive and delivery mail in a timely manner. 01/1994 - 07/2004 Customer Support/Customer Service Specialist Banc One Financial Services, Fishers, IN

Jan 94/July 04 Banc One Financial Services aka Household Finance/Bank One NA. aka Chase Morgan Indianapolis, IN. Customer Support/Customer Service Specialist

* Started in taking application over the phone, than I took a more challenging position with customer service troubleshooter department. * Assisting customer with there account and any question they may have on payoffs, verification of mortgages, pay history. * Than I took another position within the company clearing lien on properties and title polices such as tax liens, mortgages, judgments that should have STEPHANIE PHILLIPS

2044 COLD SPRING RD, INDIANAPOLIS, IN 46222

Phone: 317-***-****

Email: ad1oml@r.postjobfree.com

Objective

Seeking a position working with customer relative issue, accounts, files, documents, troubleshooter and problem solver in this area looking for a challenge. Ability Summary

Proven ability to quickly and accurately learn various forms of technology and software. Extremely dedicated, organized, and team oriented. Outstanding customer service, communcation, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Employment History

been clear from properties at the closing. Post closing, legal review for document correction on VA, FHA and Conventional and also wholesale loans. Correcting liens on properties, title insurance, sorting and filing documents in correct order for varies loans.

General High School Curriculum

High School Equivalency Diploma

State of Indiana, Indianapolis, IN

For Hire Endorsement currently to drive 15 passenger shuttle buses. References Available on Request

Education and Training

Honors and Activities

Volounteering cooking meals for Ronald McDonald House, assist in a fundraising for ALS with my son at school.

Additional Information

Detailed References

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