Audrey Goldner

** ******** ***** 609-***-****

Medford, New Jersey 08055 ad1omk@r.postjobfree.com

Temple University graduate: B.F.A.

SELECTED ACCOMPLISHMENTS

• Maintained the highest closing ratio department-wide at Liberty Mutual, consistently reducing personal open medical claims by 25% each month.

• Succeeded in building and maintaining relationships with correspondent lenders and closing agents at Option One which proved to be vital to future business acquisitions.

• Headed up the east coast loan exception desk at Indy Mac Bank allowing for a 10% to 20% increase in the number of loans processed and closed.

• Participated in the development and implementation of the Lean Concepts program at Liberty Mutual, which was designed to create standard work, resulting in more efficient work flow, the elimination of waste and a quicker-resolution-time for No-Fault claims.

• Organized several company functions for the ‘No Fault’ department at Liberty Mutual implemented to insure and revitalize a team atmosphere, and to maintain a high level of moral, resulting in improved production. WORK EXPERIENCE

Medlogix, Hamilton, NJ October 2020 to Present

Appeals Analyst

• Reviews and responds to provider bill appeals on auto claims for multiple carriers.

• Generates appropriate correspondence related to outcome of review of appeal with appropriate rationale with supporting documentation for the determination related to appeal

• Identifies problematic issues or concerns and addresses these issues/concerns with appropriate department personnel, i.e. incorrect fee schedules, interpretation of PIP regulations, CCI Edits, etc.

• Demonstrates effectiveness in critical thinking, problem solving, and decision-making techniques. Freedom Mortgage, Mt. Laurel, NJ June 2020 to October 2020 Post Closer

• Review loans to verify all required documents are present.

• Review moderate to complex documentation to reflect accuracy of data and conformity to established procedures and policies

• Ensure high levels of data integrity of critical customer and portfolio terms and conditions

• Audit loan documents for accurate disclosure of APR, payments terms, etc.

• Examine note, mortgage and/or other documents for compliance and accuracy.

• Determine if legal documentation is missing from closing package and follow-up with appropriate party.

• Act as a liaison for investors on purchased loans that require additional documentation in order for conditions to be cleared.

Axe Prime, Mt. Laurel, NJ March 2019 to April 2020 Customer Service Associate

• Ability to navigate and understand the constantly changing landscape of the prescription medication industry.

• Maintain and organize a 400 plus broker/agent base and over 200 pharmacies using the Trello application.

• Resolve all customer issues for specific BIN numbers pertaining to each discount prescription card. Conner Strong and Buckelew, Marlton NJ October 2018 to March 2019 Customer Service Associate, temporary assignment

• Manage over 533 companies, large group, medical, dental, vision, FSA, HSA, HRA, Medicare, insurance plans.

• Well-versed in resolving claims, eligibility and enrollment issues by having a clear understanding of how to navigate and implement company resources.

• Proactively communicate and work closely with team to ensure efficient and timely resolution in all matters. GB Collects, West Berlin, NJ October 2014 to May 2018 Client Liaison Representative

• Supported effective and efficient collection efforts by monitoring and resolving all questions and concerns from clients, collectors, finance and management in a timely manner.

• Updated and maintained all client profile information for accuracy of information and adhered to compliance regulations, ensuring the communication of, and adherence to, appropriate account handling procedures.

• Compiled accurate and timely reports of account activity for reporting to clients and management. NationalHR, Cherry Hill, NJ September 2012 to August 2014 Employee Benefits and Human Resources

Benefits Specialist

• Independently managed over 100 companies, small group, health, dental and life insurance plans.

• Prepared client renewals, including alternative medical plans to offset rate increases.

• Prepared quotes and implemented flexible benefit plans for paying claims in ordinance with the regulations of the department of Banking and Insurance.

• Resolved all claim issues, understanding the emotional impact to each individual and continually educating clients to improve their knowledge of the ever-changing industry. LIBERTY MUTUAL INSURANCE COMPANY, Marlton, NJ March 2008 to August 2012 Senior No-Fault Customer Claims Representative

• Evaluated, investigated and processed personal-injury-protection claims by identifying and securing essential facts based on research and verifying applicable medical and industry accepted standards.

• Established and perform ongoing communication with staff and customers to insure accurate target dates.

• Applied coverage and negotiate settlements to policy holders to ensure claims are handled quickly and accurately.

INDY MAC BANK, Marlton, NJ April 2006 to February 2008 LEAP Analyst

• Prepared and reviewed all loans that fell outside of INDY MACs’ traditional guidelines that would affect the loan’s salability on the secondary market.

• Completed the rate locking of all loans with exceptions to insure efficient processing.

• Collaborated with all other analysts across the United States to insure accurate and correct processes were followed.

OPTION ONE MORTGAGE, Mount Laurel, NJ January 2000 to February 2006 Level III Closer

• Prepared and generated all settlement documents for agent use for the provision of customer/borrower mortgages.

• Reviewed all documents and closing packages to ensure accuracy and compliance of all loan documents based on state-specific underwriting requirements and provide prompt delivery of final/recorded documents to corporate offices.

• Assigned as liaison for all other departments regarding closing questions.

• Maintained and exceeded productivity by 20% in accordance with a Level III closer.

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