Patient Care Front Desk
Resume:
FARNAZ FAKHRAEI
Client Care Manager Medical Administration
CONTACT
ad1olq@r.postjobfree.com
PROFILE
To leverage my strong administration and patient care experience to contribute efficiently to a healthcare facility. My goal is to build strong relationships, efficiently and effectively run front desk operations, ensure the highest level of patient care is met and continuously implement stronger systems to help grow the company. I am driven to enhance patient experience and streamline operations by utilizing my skills in medical billing, scheduling, communication, and overall management.
SKILLS
Financial Management
Conflict Resolution
Organization
Time Management
Communication
Regulatory Compliance
Medical Records Management
Patient Care
Front Desk Operations
Medical Terminology
HIPAA Compliance
Microsoft Office
Customer Service
EXPERIENCE
Client Care Manager TMS Clinics of Canada
August 2022 - Present
Manage schedules for 3 technicians, 2 consultants and 1 Psychotherapist.
Manage inventory and ordering of office supplies while recording expense sheets.
Consult with new patients and provide insight and overview of TMS treatment and what to expect.
Responsible for answering phones, booking patients, checking voicemails, emails.
Implementing new systems, assisting in creating manuals, SOP’s and directly reporting to my director on new initiatives to increase sales growth.
Bookkeeper Red Line Auto Parts
August 2020 – Current
Analyze finances using Epicore Software
Manage expense reports, daily account receivables, payroll and quarterly income/expenses.
Handle all administrative tasks regarding company finances.
EDUCATION
Seneca College
2020
Office Administration
Dental Receptionist Eagles Nest Dental Family
February 2018 – July 2020
Gathered patient medical intake and checked their vitals.
Collected payments.
Managed schedules of all dentists, staff, and patient appointments
Responded to all emails, voicemails, faxes, mail and phone calls.
Medical transcription completed for all dentists.
Managed all medical practice administrative needs to provide patient satisfaction.
Handled all administrative tasks regarding company finances.
References available upon request.
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