Michelle Cavalier-Alexander

**** **** ****** *** ** Brooklyn NY 11216 838-***-**** ad1olp@r.postjobfree.com

Summary Statement

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both a team environment and alone. Proven ability to listen attentively, solve problems quickly and efficiently, to create high quality professional relationships with callers. Fully committed to following company procedures and willing loyal customers.

Core Qualifications

Data entry

Customer service management

Complaint resolution

Energetic work attitude

Multiline phone etiquette

Communication

Attention to detail

Education

MIAMI DADE COLLEGE MIAMI, FLORIDA

MIAMI KILLIAN SENIOR HIGH SCHOOL MIAMI, FLORIDA

LEON HESS COMPREHENSIVE SECONDARY SCHOOL SAINT LUCIA, WEST INDIES

Work Experience

MANAGING DIRECTOR, 2016- 2023

THE JUICEBOX ST. LUCIA, WEST INDIES

Day to day operations

Training staff

Direct contact with customers

RESTAURANT MANAGER, 2015-2016

PINK PAPAYA ST. LUCIA, WEST INDIES

Sales

Payroll

Purchasing

Managing staff

Cash outs

Direct contact with customer

PERSONAL ASSISTANT, 2007- 2015

FIRST CLASS CONCIERGE MIAMI, FLORIDA

Scheduling meetings

Bookings for clients

Manage filing and databases

CUSTOMER SERVICE REPRSENTATIVE, 2003- 2007

CARNIVAL CRUISE LINES MIAMI, FLORIDA

Answer calls in a high-volume call center

CUSTOMER SERVICE REPRESENTATIVE, 1996-2003

BED, BATH & BEYOND

CUSTOMER SERVICE REPRESENTATIVE, 1999-2004

PIER 1 IMPORTS

Scheduling

Organizing private events

Setting up catering

Answering phone calls

Draft correspondences such as emails

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