Post Job Free

Resume

Sign in

Customer Service Quality Assurance

Location:
Delmar, NY
Posted:
December 04, 2023

Contact this candidate

Resume:

JANET J. GRIFFIN

ad1oku@r.postjobfree.com

518-***-****

-- Outstanding Customer Service

-- Excellent Communication Skills

-- Leadership and Organizational Experience

Consultant, Quality Assurance Disposition

2019-2022

REGENERON Troy, NY

● Reviewed Quality Control records and prepared documentation for disposition of drug products

● Worked closely with QA Disposition Team, internal departments and staff at the Raheen, Ireland HQ.

● Ensured completion of Certificates of Assurance and all appropriate documentation was ready for archival

● Performed weekly audits of Manufacturing Records and Logbooks

● Department contact for resolution with IT issues

● Generated Disposition Metrics

● Oversaw QA Disposition document compilation sent to DocControl for audit

● Proficient in Sharepoint, Salesforce, Oracle, Microsoft Suite, DocCompliance and ProcessCompliance Project Coordinator, Commercial Department 2008-2018 NYSERDA - New York State Energy Research & Development Authority Albany, NY

● Provided customer service, education and technical assistance to applicants and technical contractors

● Collected and monitored standard program metrics; track energy service indicators

● Processed contracts, task work orders and contract modifications in Oracle database (PeopleSoft)

● Coordinated approvals of engineering and project installation reports

● Collaborated with Project Managers, Contract and Finance staff and other department staff

● Commercial Department PeopleSoft Liaison - provided staff training and new staff onboarding

● Mastery in PeopleSoft, Buildings Portal, Consolidated Funding Application (CFA) and Sharepoint databases

● Administered the Existing Facilities Program, Demand Management Program and the Commercial Implementation Assistance Program; provided technical assistance

● Collaborated with cross-program stakeholders to share best practices and improve systems to maximize efficiencies and end user benefits.

● Provided education and assistance to program applicants and excellent customer service Office Manager, R&D 2006- 2008

NYSERDA - New York State Energy Research & Development Authority Albany, NY

● Coordinated, managed, and provided multiple office functions for 25 employees

● Interacted with multiple departments and agencies

● Scheduled meetings, travel, maintained staff calendars, produced monthly reports, coordinated contract solicitations and RFP’s for Director of R&D

● Assisted staff with software/electronic expense reporter

● Updated projects in Project Database and maintained project tracking

● Organized technical evaluation panels; conferences; business workshops; special event luncheons Assistant to Senior Policy Advisor to the President 2001-2006 HESC - New York State Higher Education Services Corporation Albany, NY

● Liaison with NYS Ethics Commission; maintained records for filers and disclosures

● Planned Board of Trustees meetings; produced resolutions and board minutes

● Created Corporation Briefing Book and Trustee Information Booklet

● Served as agency contact with students and schools regarding TAP, student loans and scholarship awards

● Monitored and updated Executive Goals monthly

Director of Policy and Planning - Borough of the Bronx 1980-2000 New York City Department of Park Bronx, NY

● Developed, Implemented and oversaw planning issues at Bronx Parks and the New York Zoological Society

● Created policy standards and borough procedures; involved with sEQR process for land acquisitions for parkland inclusion

● Represented Commissioner at public functions and community board meetings

● Produced annual and seasonal budget; involved with fundraising and wrote grant proposals securing seasonal funds from private corporations

● Daily contact with community and environmental groups; organized public hearings, interested with borough constituents, elected officials, community organizations and city and state agencies

● Mobilized Flushing Meadows staff regarding capital projects, contracts and building improvements

● Produced Mayors Monthly Report on borough productivity

● Worked with agency legal staff and New York city Corporation Counsel EDUCATION

Pace University

B.A. English/Business

AWARDS

2013 NYSERDA Energy Efficiency Peer Recognition Award



Contact this candidate