Shemita Mosely

Friendswood, TX *****

ad1okm@r.postjobfree.com

+1-281-***-****

Results-driven, multi-faceted, Sales and Marketing professional with over 18 years of experience in

Customer service. Highly analytical, self-motivated thinker, with exceptional verbal and written communication skills that help brands effectively reach their target audience

Work Experience

Executive Administrative Assistant

BP - Houston, TX

November 2021 to Present

Here at BP I Provide support to assigned area, serving as first point of contact for incoming/overflow calls, messages, and visitors. Perform administrative and technical duties to include resource scheduling, travel planning and expense reporting. Manage incoming and outgoing documents and other communications, including telephone, e-mail, mail, and fax, delivering a positive and responsive approach to inquiries with unwavering compliance with confidentiality expectations; use judgment to determine which require priority attention. Perform general administrative tasks such as faxing, copying, filing, organizing, mailing, document development. Assist with preparation of reports, presentations, and correspondence, performing copy and binding work, and using multiple software packages such as Excel, Word, and PowerPoint. Coordinate meeting needs and maintain meeting rooms. Monitor and stock supplies as needed. Establish and maintain files relevant to the department. Undertake special assignments as designated by management. Carry out other duties within the scope, spirit, and purpose of the job. PAR II-Financial Services Administrator

Memorial Hermann Hospital Systems - Houston, TX

July 2017 to November 2021

At MHHS I provided world-class customer service, completed full patient registration at date of service, adhered to financial & cash control policies & procedures, thoroughly explained and secured Hospital & patient legal forms (i.e.,

Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scanned Protected Health Information, created and filed patient information packets/folders for upcoming Hospital services. Also assisted with scheduling diagnostic procedures (entered data in scheduling system, provided customers with appointment instructions, other tasks as needed). Educated patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performed Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. Secured medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completed assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. Also assisted with scheduling and coordinating post discharge care for patients.

Patient Care Representative-Referral Management Coordinator Memorial Clinical Associates - Houston, TX

July 2013 to June 2016

Here at MCA I acted as primary interface between patients, providers, referral sources and departments for referrals. Conducted inbound/outbound calls with prospective patients, external referral sources, community providers and team members to ensure the efficient scheduling of appointments. Generated working referral reports, scheduling, insurance verification and overall questions regarding services and locations. Demonstrated an understanding of Electronic Health Record (EHR) applications and partner with IT and the operations team to stay current on workflows and technical capabilities ensuring content is up to date. Planned, assess and improve referral operations as identified; implement improvements through consultation, staff development and systems improvements.

Created a friendly and positive work environment when maintaining ongoing communication by working with key stakeholders. Reviewed, edited, and maintained financial referral procedure documentation. Proactively screened clients and patients with scheduled appointments to assess need for authorizations, collect past due balances, problems with claims, or benefit eligibility. Educated clients and patients with information regarding insurance, benefit, and financial policies and procedures impacting care delivery. Participated in all Quality Assurance and

Utilization Review activities. Responsible for and completes all productivity/documentation requirements. Participated in all assigned staff meetings and staff development programs. Notable Achievements

· Top verifier for several months in a row.

· Employee of the month.

· Recognized for my exceptional customer services

Additional Activities

· Occasionally lead weekly team meeting.

· Set up and organized company events.

Implementation Coordinator/Executive Assistant

ERP Global Consulting - Remote

July 2013 to January 2016

Position served as a coordinator/executive assistant for implementing Lawson ERP Payroll & HR and Kronos. I assisted Project Manager with frequent updates to assure smooth project. Scheduled Status meetings updated Project Plan, maintained meeting minutes, updated databases. Quality assurance tester. Tools used on the projects - MS Project, PowerPoint, Excel, and MS Outlook. Managed the project from receipt of the project to implementation completion. Documented all customer interactions consistently, thoroughly, and free of grammatical errors. Collected and analyzed client feedback to improve upon implementation delivery. Worked independently under general supervision with minimal directions. Assisted owner with all administrative and executive needs. Business Office Associate

St. Joseph Internal Medicine - Houston, TX

August 1998 to July 2013

Managed and supervised the entire front office - I managed collections and statuses, implemented new client tracking system, full-charge bookkeeper, scheduled meeting with clients, arranged business lunches, supervised all Medical

Records, Data Entry, and investigated claims. Updated client records in eClinical works and performed numerous reconciliations. Managed and performed back office medical assistant duties as needed. Performed all administrative duties.

Education

License in Real Estate

San Jacinto College - Houston, TX

August 2022 to Present

BS in Business Administration

UNIVERSITY OF HOUSTON - Houston, TX

January 2012 to January 2015

AS in General Studies

Houston Community College - Houston, TX

June 2009 to 2011

Skills

• Prioritizing and problem solving

• Attention to detail

• Communication (written and verbal)

• Travel Planning

• Research and analysis

• Organizing and planning

• Supply & Demand

• Proofreading

• Phone Etiquette

• Financial Services

• ERP Systems

• Kronos

• Databases

• Microsoft Outlook

• Office Administration

• Insurance Verification

• Communication skills

• Microsoft Excel

• Windows

• Microsoft Powerpoint

• Administrative experience

• Microsoft Word

Links

http://www.linkedin.com/in/shemita-mosely

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