**/**** - **/**** *** Driver

Dollar General Fleet, San Antonio, TX

Regional driver, delivering home goods

**/**** - **/**** ********** Driver Trainee

Southern Careers Inst Pharr, Pharr, TX

Commercial driver training

10/2019 - 10/2022 Customer Service Outreach

Wayfair LLC, Houston, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

09/2019 - 09/2019 Banking Services Representative

TTEC@HOME LLC, Mcallen, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

10/2018 - 07/2019 Customer Service Agent

Conduent Commercial Solutions LLC, Edinburg, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

12/2017 - 10/2018 Customer Care Representative (CCR) Support.com Inc, San Francisco, CA

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

05/2017 - 10/2017 Ticket Seller

Live Nation Worldwide INC / Ticketmaster, Pharr, TX Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or DAVID BROWN

505 W SAMANO ST, Edinburg, TX 78539

Phone: 956-***-****

Email: ad1oki@r.postjobfree.com

Objective

Looking to be apart of a team setting, but also willing to work as an individual. Determined to be the best while learning new skills to advance up the corporate ladder to build a solid career. Ability Summary

Experience in providing high-level administrative support by conducting research, preparing statistical reports, handling information requests, performing clerical functions, and arranging conference calls and meetings.

Employment History

debit card transactions and validate checks.

11/2016 - 02/2017 Billing Analyst

Chasesource Management LLC/ Conduent, Edinburg, TX Answered back to back incoming calls from customers calling in with technical issues they were experiencing with their cellular devices while maintaining a strong level of professionalism and courtesy, as well as notating their account with all information and steps used to fix the issue. Answered any questions the customer might have regarding their service with the company and if necessary transferred them to the appropriate department. Utilized 4-5 different programs to assist and fix customers issues, and maintained an open conversation in the Instant Messenger with the rest of the team for immediate response of questions asked. Customers scored me VOC grades of 6, highest score obtainable as per their satisfaction as well as providing positive feedback to Supervisors about the assistance provided by me.

10/2015 - 11/2016 Online Banking Representative

Contact US Teleservices Inc / Atento, Pharr, TX

Financial analysts guide businesses and individuals in decisions about expending money to attain profit.

11/2014 - 10/2015 Customer Service Representative (CSR) TPUSA Inc / Teleperformance, Edinburg, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

04/2014 - 05/2014 Delivery Driver

RGV Pizza Hut LLC, Edinburg, TX

Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery. 03/2012 - 12/2013 Event Specialist

Mec Production LLC, Edinburg, TX

Structuring non profit fundraiser and event. Securing sponsors, talent and advertising. included marketing and advertising campaign designs. Business Administration

Associate's Degree

American InterContinental University, Chandler, AZ General High School Curriculum

High School Diploma

Woodruff High School, Peoria, IL

Education History

Honors & Activities

Email (outlook) - Windows ME - XP knowledge - Type 45 wpm - Software Installation knowledge - Spread sheets . computer . fax

Additional Information

Class A CDL with T,/N/P/S

Detailed References

Patricia Sanchez, Substitute Teacher

ECISD

956-***-****

Alexis Bishop, Former Supervisor

Wayfair

801-***-****

Contact this candidate